Nobu Hotel Chicago

I like this hotel comfortable and very good service

Great hotel. Minimalist style. Only negative was noise from halls and next room. Heard people using bathroom facilities- running water, flushing

The front desk staff were amazing and very welcoming!

Excellent staff at check in! Great room EXCEPT very loud on 10th floor! Party going on past 1 am with loud music and then woke up to vacuuming in the hallway at 7:30am on a Sunday. We were upgraded to a city view room but I can’t help but wonder if our upgrade was available due to the fact that there was a big party event going on… Side note—The dinner at Nobu was fantastic!!!

The hotel is beautiful. Rooms with floor to ceiling windows and fully stocked! BUT the real winner was the amazing staff! Helpful, kind, friendly, all around a reason to stay at Nobu Chicago! Great location too!

I used to live in Chicago, so I was in town to visit with some old friends and revisit some of my favorite places. I chose the Nobu Hotel because I like the aesthetic and it's really close to Sawada (best espresso drinks in town!). The hotel is stunning and the rooms are minimalistic, but comfortable. (Great bed!) The lighting is cool, but not great for putting on makeup. It would have been a lot better if there was a lighted makeup mirror. I enjoyed dinner at the sushi bar on my first night. I did have a less than stellar encounter with a female front desk agent that I should have addressed immediately, because it became a huge problem for me later on. I arrived before my room was ready. The male front desk agent took my name and cell # and promised to call/text as soon as my room was ready. I went out to lunch. Several hours later and no call, I was tired, so I went back to the hotel. This time, there was a female at the desk. I asked about my room and she said it had been ready for some time but she didn't have my number (?!). She made a comment about it being an "active" weekend, which I took to mean loud. I daid that I would prefer a quiet room and asked if my room was near the elevator, because I avoid that at all costs. She said it was not. Of course, I got to my room and it was right off the elevator! I should have gone right back and asked for a different room. Definitely my mistake! But I did not. My room was right above Randolph Street and the entrance to the restaurant. I assumed the windows were soundproofed, they were not. It wasn't too much of a problem until Saturday night when the club noise was deafening. Around midnight, I called down to the front desk to enquire when it might end. The answer? 2:30AM. Fortunately, the gentleman at the desk (Thomas, I believe) was able to offer me a room on the opposite side of the property to sleep in and that made all the difference (and a 4-star review and not a 1-star). Bottom line: if you value peace and quiet and would like a good night's sleep, do not accept a room facing Randolph Street.

The reservations are never in their system.

We had a great stay. It was a beautiful hotel. Gino was particularly wonderful and so helpful with anything we needed. He made us feel us feel so welcomed and took care of everything we needed.

The hotel was beautiful, and the view was amazing!! Nobu Restaurant was also really good as well. Aldo at the front desk was very sweet and patient, and very helpful!!