My husband and stayed for one night and booked through Amex to use the FHR benefits. Checkin was efficient and pleasant (with early checkin and late checkout), and we were upgraded to a larger room. They gave us a detailed sheet outlining the FHR benefits, which is appreciated when you make the choice to book a stay with Amex and not directly with the hotel. The hotel has a glamorous yet peaceful ambiance, and can really cater to whatever experience you are looking for-relaxing, fun, night out, romantic, business, solo, family, etc. Although we were close to many great dining options, we only ventured out once and spent the rest of our time at the hotel. We enjoyed the rooftop bar twice and had a late dinner at shanghai terrace, plus room service for breakfast. The food was excellent as well as the service. I’ve had many friends tell me the hotel is worth every penny, and now I can attest to that as well. We can’t wait to come again with our kids and enjoy the family experience.