Best Western Heritage Inn - Chico

Location is really close to downtown but very quiet. Big spacious rooms with good looking furnishings. Bathroom is very clean and updated with very nice fixtures. This will be my "go to" hotel everytime I'm in Chico.

The was comfortable and pleasant.The beds were nice to sleep in. The food was great tasting. Would highly recommend.

The staff is all very friendly and very responsive to the needs of their guests. The location is kept very clean. The fitness area has plenty of equipment to use, although some of the accessories are in ill repair, a quality workout can still be achieved. This is still a very quiet area despite being proximal to the freeway

Nice place to stay convenient location.

We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.

It was absolutely fine, and nicer than the plus we were at in Fresno. Clean and the staff was polite. If all the not-plus properties were this good we would stay at more of them. Breakfast was uninspired, but it was cheep so OK. Location was good for us. We really liked the big park

Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.

It's our go to place to stay when passing through Chico. Great staff

The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!