Best Hotels near Gordon Ranch Marketplace, Chino Hills

Breakfast options are less, but the cinnamon rolls are delicious. The room is still clean!

This is a very nice hotel. The breakfast is really good and the entire hotel staff is terrific. The rooms are nice and have been cleaned well. The hotel amenities are good and well maintained. I would recommend staying here for business or pleasure.

The good: Good location, lots of restaurants within walking distance or short drive. The rooms were clean, great price, and the breakfast had a good variety. The bad: The first night we were there the toilet wouldn't flush and the sink wouldnt drain, and it took a little bit of time for anyone to get up to fix it, ended up going to the bathroom after we left that morning. The kitchenette sink was gooey and discolored. The shower pressure was not very high. The AC worked, but in order to cool the whole room, the person sitting at the desk or on television couch had to freeze. There wasn't a lot of drawer storage in the room, but the closet was big. The TV auto turns off, which was annoying.

great experience! breakfast was a nice perk - eggs, waffles, muffins, sausages, etc. It gets crowded on the weekends so the line was long. be sure to get your breakfast early. the weekdays were much less crowded. clean pool, gym and nice hot tub on the side too!

We stayed 7 days so we were able to assess over the long term. Check-in was a breeze and each of the front-desk staff was polite and friendly. They were helpful and accommodating no matter the reason for the encounter, including a successful dry cleaning job overnight. The hotel lobby, breakfast room and lobby were homey and clean. The room was more than comfortable and spacious. It was clean and well kept. The bed was comfortable. The air conditioner was upgraded and QUIET—imagine that!!! You are able to control its functions also! Such a concept!!! Laundry facilities, although expensive at $4 per 30 minute wash and $4 per 45 minute dry worked as expected and completely dried clothes in one 45 minute drying session. One suggestion is that the washer needs to have the rubber around the front door sanitized once a week by housekeeping or other such service. This would eliminate the odor in the washer. I used a 99% sanitizer in the washer for each load, which worked adequately. The housekeeping staff was also exemplary. They were accommodating to my every request and went out of their way to make sure adequate supplies were placed into the room without being asked. They were respectful of sleeping hours but seemed to always be nearby whenever I needed something, whether it be extra or clean towels or an unexpected bed change. Thank you Ayres, We will certainly be back during our next visit to California.

I had a great time. I had just stood there 1 day and it was so clean, smelled clean, no problems at all. I'll be staying here while I'm in the area from now on

Very nice hotel. It is without a doubt the best hotel that is around here. I love their deluxe rooms with the courtyard style patio. Very nice! Thier restraunt is also very nice!

For the price of there hotel go stay somewhere else. Don’t make the same mistake as I did. The whole thing started off bad. I booked the room last minute I should’ve did more research. The venue over location changed so I did call and ask if I can change the reservation to a different date or just stay one night, but since I booked a nonrefundable room they said no which is fine. It was my mistake but what I couldn’t handle was how abrupt and rude the manager was. He was cutting me off midsentence and wouldn’t even let me ask the question. I took it for what it was expecting to at least stay in a decent hotel. Me and three Young children that I had with me arrive later in the evening around 10 o’clock at night. Check-in was easy and the gentleman working was actually really nice. We get into the room and notice right away the smell walking down the hallway into the room. You can smell the cigarettes and it was a damp stench along with the cigarette smell. I looked around the room and noticed immediately that the room was filthy. There was foil with white powder residue stuck in the vents of the AC unit along with an inch of black dust. The bed was covered in the same black dust. I looked on the floor and all you can see is white bright spots throughout the whole carpet you can tell the carpet hasn’t been cleaned at all in a very long time. The cabinet was falling apart and more of the white residue was on the nightstands as they looked like they were peeling off. The walls were dented with black marks around all the walls not just one all of them. There was food stuck in between the walls and the bed it was completely disgusting. I knew right away I was in a drug room. I went downstairs and told the gentleman and he apologized he showed me another room that was a little bit better but not by much. The second room the bed was falling apart the same smell, and the floor was absolutely disgusting it was sticky as you walk to you had to wear shoes. There were stains on the bed and the bath towels you can see right through them. There was used chewing tobacco at the end of the bed on the floor. But it was so late we had to leave early so I made the girls just go to bed so we can try to get some rest before an early morning. We didn’t have much choice at this time because it was so late. We were up all night yelling neighbors upstairs. I know this was not the hotels fault but also felt with the type of hotel I was staying in and the people above us did not make me feel safe with three younger children. We leave for the day around six in the morning and come back to the hotel around 6 in the evening and realize that the TV is not working. I go to the front desk and a young girl lady was there. I said is there anything we can do about the TV I’m sorry that I have to complain. She immediately called the manager over. Once he came over I realized it is the same guy that I spoke with over the phone. He was immediately dismissive rolled his eyes and said

Let me just start with the people...I have yet to run into a hotel employee at this place that wasn't smiling, pleasant and happy. Jonte and Jet were at the front desk to check me in on this last visit. I've been here before but MONTHS ago but I was remembered and that made me feel special right off the bat. It's nice when you travel for business and are remembered. Rooms can be remodeled but I can tell you that the attitude of the people comes from the top, and genuinely appreciate the friendly reception here. The hotel rating of 5 stars is BECAUSE of the people. The day I checked out I got an email from Hannah letting me know they accidentally charged me the wrong rate and refunded me the difference. Honesty in business is so rare and I really appreciated her reaching out. The rooms...they are what they are for a TownePlace/Marriott property. They are mid sized, and offer the basics with a fridge, small sink and the basic kitchen essentials. They are clean, as was the bathroom, which is really what matters when you stay at hotel, right? I feel like the water pressure was lacking but with the restrictions on water usage at commercial properties I'm not sure this is the hotel's issue. Last time I stayed here I was upgraded to a suite and that room was much more spacious. Availability is the key to upgrades - and I'm OK with that. There could be better sound proofing between the hall and the rooms. I heard someone letting their door slam all night one of the nights I was there, but again - I'm hesitant to blame the hotel for the poor manners of one of their guests. The location is easy. There are a few (really good) places to eat within walking distance, and it seems like they are building more. The access to the hotel is easy so if you wanted to drive somewhere else to eat you could do so very easily. I'd say this was your basic, standard TownePlace Suites, and give it four stars for being what it is, but the people make the difference to me.

Overall, this property looks lovely on the outside, but is in desperate need to be updated inside. Arrival: The hotel website states that the hotel does not offer a shuttle, So after paying $15 for the short ride from Ontario Airport, we pull into the porte-cochere where the Holiday Inn shuttle van is parked. So there is a shuttle available, but it only runs very limited hours in the morning. You are on your own if your flight leaves after noon. Lobby: From my observation, the front desk staff is often in the nearby office, as there is no one behind the desk. The hotel has a small sundry area where you can purchase overpriced sodas and water ($3.50), snacks, candy. However you cannot charge the items to your room and must use a credit card on a self-checkout kiosk. We had arrived early in the day, knowing that our rooms would be several hours away from being ready. While waiting in the lobby for a room to become available, I was hoping to complete some work on my laptop. But the property would not allow me WiFi access until I could check in. Considering that I'm have IHG Premium Elite status, this seems like the least they could offer. Restaurant: Again -only Credit Cards accepted. You cannot do a room charge in the hotel's only restaurant. Limited breakfast menu - we ate upon our early arrival. When our rooms were ready and we check in, we were informed that the restaurant would not be open for dinner on Sunday and Monday - the two nights of our stay. Yet when you enter the elevators, they are adorned with advertisement for their restaurant/food offerings. Hallways: Very worn, carpets looked dirty and on our floor, the 4th, you could see what appears to be construction markings through the paint/wallpaper. It looked like faint black marker with room numbers or other symbols - is the paint so thin it didn't cover these up??? Room: The room was generally fine, although the furnishings did appear to be dated. The worst thing though was the air conditioner,. This was the loudest air conditioner I've ever heard -- sounded like the compressor of a large commercial freezer. The television offers several channels, but there are no instructions on how to access them and the remote doesn't have a numerical keypad, so you must use an up/down key to find the channel you want. Towels: As mentioned by others, the towels reminded me of the awful ones they used to give us to use after gym class in high school 30+ years ago.