Best Western Hotel de France

Unfortunately, the Best Western Hotel in Chinon is a scam that clearly needs to charge for services not provided. We couldn't park in the adjacent parking lot because our vehicle, a Ford Tourneo with a roof box, wouldn't fit through the gate. There was no other parking space nearby. We couldn't even park the vehicle briefly in front of the hotel to unload our luggage. The hotel employee couldn't help us in any way; she was simply overwhelmed and helpless. She offered us a free cancellation, which we reluctantly accepted. We had to go to the trouble of finding an alternative and forgo dinner and amenities. To my surprise, we then discovered that our prepayment, which had been made weeks before, was not refundable. Contacting trip.com and the hotel revealed that suddenly no one knew anything about a free cancellation and that we definitely wouldn't get our money back. We were also lied to on the phone and in writing. Since this is simply fraud, I cannot accept this kind of behavior and must therefore urgently warn travelers. I have never experienced anything so outrageous in my life: being lied to and cheated out of my money like this. The hotel management can only rip off guests like this with the appropriate criminal intent! Therefore, the highest warning level: avoid this hotel!

Breakfast is very good considering the facilities. Parking is cheaper and better in the public parking lot right above the hotel.

Muy buena ubicación justo en la plaza central de Chinon. El edificio es antiguo muy bien conservado. No tiene ascensor. El recepcionista se ofreció a ayudarnos con las maletas cuando llegamos. Hay dos parkings de pago muy cerca y uno gratuito a 5 minutos andando en la orilla del río. En la habitación hay hervidor de agua y sobres de té y café. No hay nevera. Hay una panadería espectacular en la calle de al lado.

非常方便就在鎮中心。旁邊公共停車場，6點以後免費