818-820 George Street, Chippendale, New South Wales, 2000, AustraliaView Hotel Details
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Mercure Sydney Guest Reviews
4.3/5
Very Good
522 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(522)
Positive reviews(493)
Reviews with photos/video(109)
Convenient location(100)
Close to train station(34)
Delicious breakfast(24)
Average sound insulation(23)
Perfect for business trips(16)
Loved the view(11)
Convenient public transportation(7)
Stayed multiple times(4)
Negative reviews(29)
A I K I
Standard Family Room
Stayed in Nov 2024
Family
5 review
4.2/5
Very Good
Posted on Jan 6, 2025
Location location location ! We were so glad about the decision for the location! Perfect for exploring the surrounding! The hotel is very quite basic as a city hotel. Decent stay, breakfast is normal, nothing to shout out loud. 🙂
Response from Property: Dear AIKIThank you for taking the time to share your positive experience. We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Carey Loy
Standard King Room
Stayed in Nov 2024
Business travelers
11 review
4.5/5
Great
Posted on Dec 24, 2024
I recently stayed at Mercure Sydney and had a great experience. The location is absolutely perfect, especially for travelers, as it’s right beside Central Station, making it incredibly convenient to get around the city or catch a train to the airport.
The price was also highly affordable, offering excellent value for such a central and accessible spot. The rooms were comfortable and had everything I needed for a pleasant stay.
Overall, if you’re looking for convenience and affordability in Sydney, Mercure Sydney is a fantastic choice. I’d happily stay again!
Response from Property: Dear CareyThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the comfort of your room.We hope to see you again in 2025.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
WKK08
Superior King Room with City View
Stayed in Oct 2024
Couples
7 review
4.7/5
Amazing
Posted on Nov 27, 2024
Walking distance to the Central Station with eateries around…MacDonald 24hr is just opposite. There is bus stop outside the hotel..Room is spacious..The only drawback is only u will need to get your room slippers from the front desk and there is no free bottled water daily.
Response from Property: Dear GuestThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Kat O
Standard Family Room
Stayed in Sep 2024
Business travelers
42 review
4.5/5
Great
Posted on Nov 3, 2024
Awesome location, booked for my colleague and they had a wonderful stay. Near to all amenities and great food!
6/9
Response from Property: Dear KatThank you for taking the time to share this experience. We are glad that your colleagues enjoyed their stay and our location.We hope to see them again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Anonymous User
Standard Two Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The room is very cozy and just right next the Central station, very convenient and there are restaurants just a minute away from the hotel. Very great.
Response from Property: Dear GuestThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the comfort of your room.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Sean
Standard Two Double Room
Stayed in Oct 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Nov 9, 2024
Hotel is near china town area and easy to find restaurants around
Response from Property: Dear SeanThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Wilson
Standard King Room
Stayed in Jul 2024
Couples
1 review
4.2/5
Very Good
Posted on Sep 1, 2024
The pool was underwhelming in size of the hotel. It was difficult to relax with the number of children enjoying themselves and having a good time. The location adjacent to central station allows for seamless trips into the city. Overall, I would recommend the Mercure as a “pit stop” while enjoying the city of Sydney.
Below is a screenshot and the locations we visited in one day.
Response from Property: Dear WilsonThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Anonymous User
Standard Family Room
Stayed in Jul 2024
Travel with friends
2 review
3.5/5
Posted on Aug 29, 2024
cleanliness - moving bugs were detected twice - on bed and towel… despite request for room cleaning every day
room size - very small and there is barely any space for luggages
customer support - slow response from receptionist, there was an incident of faulty safety box and we waited for more than 40 minutes before the engineer came to repair
toiletries are only provided upon request and long wait
Response from Property: Dear Guest Thank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Annamode
Deluxe Two Queen Room
Stayed in Jul 2024
Family
3 review
4.5/5
Great
Posted on Aug 17, 2024
Hotel Staff was very pleasant and accommodating. Hotel room is clean. Great location, not far from Sydney Opera House and shopping mallds. The hotel ammenities are very basic but thats all we need. Good value for money.
Response from Property: Dear AnnamodeThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the comfort of your room.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
J_Jeff
Standard King Room
Stayed in Dec 2024
Solo travelers
58 review
4.7/5
Amazing
Posted on Jan 8, 2025
Great location right next to Central Station, so it's super convenient to get to the airport etc. Also right next to Chinatown and some tram stops to get around easily.
Hotel room was comfortable, modern and clean.
Would stay here again.
Response from Property: Dear J_JeffThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Rickson Chan
Superior Two Double Room With City View
Stayed in May 2024
Family
1 review
2.5/5
Posted on Jun 19, 2024
We stayed in Mercure Sydney for 4 nights in total. We were shocked to found out that the service of making up the room is so bad. The cups are not cleaned, towel and floor mate are not replaced. Even the bed arrangement is simply getting the blanket to cover up. Toilet paper also not replenished. It’s really the worst Accor hotel I have stayed or maybe fair to say the lowest standard hotel I have ever stayed for the last 20 years. I have uploaded some of the photos to share here so that you all can judge by yourself.
The hotel staffs are helpful and nice though and that’s one of the plus point worth to mention. Service is good except the cleaning makes me feel like I am staying in AirBnB.
6/11
Response from Property: Dear Rickson,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Sydney we strive to provide a superior experience for every customer; therefore, your feedback is very important to us. Please know that I am sharing your feedback regarding cleanliness with our Executive Housekeeper so we can address the core problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the near future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Guest User
Standard Family Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Good service and location. Easy to take bus and train. And easy to check-in and check out. The only problem is that it is difficult to connect the wireless networks. Maybe I did not use the right access number.
Response from Property: Dear GuestThank you for taking the time to share your positive experience and feedback. We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Guest User
Superior Two Double Room With City View
Stayed in Nov 2024
Travel with friends
2 review
3.2/5
Posted on Dec 9, 2024
The hotel near main transportation stations. But air-condition is not strong enough. Buffet is good with different choices.
Response from Property: Dear GuestThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Anonymous User
Standard Family Room
Stayed in May 2024
Family
9 review
4.0/5
Very Good
Posted on Jun 15, 2024
Awesome hotel with lots if restaurant nearby. There are also halal thai food across the hotel.
Response from Property: Thank you for your kind feedback, and we hope to see you again soon. Kind regards,Ben MurphyGeneral ManagerMercure Sydney
Guest User
Standard King Room
Stayed in Oct 2024
Family
4 review
3.7/5
Posted on Nov 28, 2024
Reception service was good. Room is clean but don't have bottle water and very limited tea/coffee to choose from. Swimming pool is small, So you can't move when there are over 5 people. Bit disappointed with the pool. In general, the room rate is reasonable and restaurant breakfast is okay. Dinner menu not many dishes to choose from. May stay some where else if visit Sydney again in the future.
Response from Property: Dear GuestThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney