DoubleTree by Hilton Lisle Naperville Reviews

When we first walked in, their was someone standing at the front desk waiting to greet us, unlike most hotels where you have to wait around for somebody's help. We received cookies, which were a pleasant surprise, extremely delicious, and warm. Check in was really easy, the person at the front desk was very pleasant we could tell she liked her job, she was also efficient and fast. The room was very clean and didn't smell like pets or cigarettes, like most hotel rooms do even though they say they are non smoking. We did notice the furniture was outdated and heavily used; however it is  expected, because it is a hotel room. We did not come to sit in the room and look at the 4 walls, we wanted to experience the amenities the hotel provides.     I walked in with low expectations because every hotel I've been to with a pool and a hot tub one or the other does not work. This is even after calling the hotel before booking a reservation we end up being disappointed. I was extremely satisfied when both the pool and hot tub were operational and clean. The pool towels were actually on the deck so you didn't have to go to the front desk to get them. There was an incident at the pool with 3 young teens who couldn't handle a certain kind of substance and the one ended up vomiting and all the girls ran away with out reporting it. When we called the front desk they came quickly and cleaned it up. There was a small fitness center off to the side of the pool and was well kept and clean.  Breakfast was organized, the food was cooked in variation, which I enjoyed, because I do not like my food overdone. The waiter was super friendly and very attentive to our needs they will definitely have my business again.

Service was fast and friendly and the environment/ neighborhood it was in was very posh and elegant. Very close to many places we’ve never been to before. Yummy breakfast at honey jam and it was right next a crumbl cookie! Can you tell we are from Ohio yet? Also highly recommend if you want a travel tattoo noodles tattoo was only a 5ish minute drive from the hotel and all of their staff was also amazing. Just expressing that this was a very good stay and will be back in the near future

Nice hotel. Very clean. Good price! Nice hotel. Very clean. Good price! Nice hotel. Very clean. Good price! Nice hotel. Very clean. Good price! Nice hotel. Very clean. Good price!

The hotel was very noisy. There was no refrigerator in the room and not even the minimum water was provided. The staff was not friendly and not sincere. I do not recommend.

The accommodation is fine, the staff is very good, except that the room had a smell. Very bad. I put air freshener and the smell didn't go away. I stayed there for 2 days and every time I entered the room I wanted to vomit. I asked for another room but there were none available ☹️

The hotel is a bit old, but because I went back to China for nucleic acid testing and was close to the testing agency, I stayed there. The front desk gave me cookies, which I ate as dinner. It snowed that day, and the room felt a bit cold.