The hotels I stayed in before the Golden Week were all OK. My flight was at 8 o'clock, and I had to get up at 6 o'clock to catch the flight. Tianfu is really big, and I had to take a small subway to get to my boarding gate. I almost fainted.
Regarding this hotel stay, I feel dissatisfied with a few points.
1. The price difference between the platforms is too serious. The price of a certain sound is more than 400 yuan lower than that of Xie, but it needs to be booked in advance. I was really helpless when I first considered staying at the airport hotel that day. The hotel leadership just didn't agree to use the group purchase order in advance. The front desk rejected me outright, and the leader also rejected my application later. He also asked me to choose a cheaper store next door. He said it was cheaper there. The hotels I stayed in before the Golden Week were all OK. My flight was at 8 o'clock, and I had to get up at 6 o'clock to catch the flight. Tianfu is really big, and I had to take a small subway to get to my boarding gate. I almost fainted.
Regarding this hotel stay, I feel dissatisfied with a few points.
1. The price difference between the platforms is too serious. The price of a certain sound is more than 400 yuan lower than that of Xie, but it needs to be booked in advance. I was really helpless when I first considered staying at the airport hotel that day. The hotel leadership just didn't agree to use the group purchase order in advance. The front desk rejected me outright, and my boss also rejected my application later. He also asked me to choose a cheaper store next door. He said it was cheaper there.
2. When I checked in at the hotel, I found out that there was breakfast at 5 o'clock. I spent 790+ to stay in this hotel for breakfast alone (considering that my sister's flight was at 10 o'clock and she could have breakfast), but I was too early. I negotiated with the front desk whether I could send a breakfast. I was early, so I could just take two eggs. The front desk rejected me directly and told me to talk to the restaurant myself tomorrow. I couldn't even get an egg for 790+. I blamed myself for thinking that the meal would be served at 7:30, so I ordered a single meal. But I did catch a flight the next day, so I didn't get to eat it, and I almost fainted on the plane due to hypoglycemia.
3. Such a big hotel has no receptionist or doorman? Because the two hotels share the same entrance to the airport, there was no receptionist when I checked in. I really wasted some energy when I arrived at the hotel first, especially when I checked out the next day. I kept running to find the intersection to go to the airport. The front desk said: Turn left at that intersection over there. Where is this over there?
It is worth mentioning that the facilities are really good. If it is in the city, it would not be this price. But the service is really 0. I don’t know if it is because of the large number of reviews on the website, and the hotel management is not afraid of a bad review.
The service should match the level of the hotel. The more five-star the service, the more humanized it should be. Solving problems for customers is not really just for staying in a hotel. I did choose it because the hotel is in the airport. The price difference, no breakfast, no doorman, and no guide sign really made me angry.
Original TextTranslation provided by Google