There is a lot of good at this hotel, unfortunately the bad and the ugly, which are all self inflicted, would stop me recommending this as a holiday hotel. The good - The staff are excellent at the hotel, welcoming and helpful and although I did not participate, the animation team appeared to be enthusiastic and good at their job. If you like eating then that's good because the food was top notch. Varied and tasty every day, whether it be breakfast, dinner or lunch you can't fail to find something to enjoy. Maria and Lorena in the restaurant are fabulous and will never see you going without. If you are staying without children and like a bit of peace, we found the adult pool at the bottom of the resort the perfect spot. Quiet with its own bar and an ocean view really lets you enjoy your day. Yianis the head barman runs the pool bar here and serves a great variety of drinks. I really must recommend the Bailey's milk shake, my waistline on returning home is testament to how addictive they really are. The Meze was a lovely evening, good food again and great service, I would highly recommend this. The bad - Let's start with what the tour operators and hotel are not telling you before you arrive. There is a building site next door and at 7am every morning the Jack hammer and drilling starts. I can assure you that no matter how heavy you sleep, if you are at the top of the hotel by reception and the main pool you will get this early morning alarm. It has been there since last summer but conveniently no mention of it anywhere by the tour operators. On our arrival we obviously needed a shower. First impression was the room was big and it is, a nice comfy bed but poorly cleaned. It had been given a quick once over but nothing more. On going to turn on the shower I found the shower head has hanging off the rail, the bracket clearly broken, it was great if you wanted to wash your feet. Reception were great and organised a man straight away who fitted a new bracket. The second attempt to shower resulted in no not water, just a trickle of tepid water that barely managed to reach the shower head. Yet again a man was sent up to the room and the expert advice we received was that to shower, the taps and shower had to run for 10 to 15 minutes to get hot water. Not once but every time you wanted to bath or wash. This was never resolved the whole week we were there. By the end of our week we began to enjoy the housekeeping lottery. You would think it simple that a clean, make beds, top up water and coffee and change towels is not that difficult to remember, but it is. Not once did they manage to get them all done in a day. Be ready to make a friend at reception because they will always fail to do one and normally a couple of them. The drinks are fine if you like beer and it is very nice. However if you are a spirit drinker you have to ask for the branded drink you'd like otherwise you'll get some unbranded tasteless substitute. However the mixers are awful, ther