NOVOTEL Chongqing Airport

NOVOTEL Chongqing Airport Reviews

NOVOTEL Chongqing Airport

No.21 Airport East Second Road, Yubei District, Chongqing, ChinaView Hotel Details
NOVOTEL Chongqing Airport
NOVOTEL Chongqing AirportNOVOTEL Chongqing AirportNOVOTEL Chongqing Airport
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NOVOTEL Chongqing Airport Guest Reviews

4.6/5
Very Good
2116 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2116)
Positive reviews(2051)
Reviews with photos/video(431)
Offers pick-up/drop-offs(430)
Close to airport(379)
Easy to get around(357)
Large rooms(182)
Friendly front desk staff(157)
Delicious breakfast(149)
Well decorated(97)
Luxurious(37)
Negative reviews(65)
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Couples
73 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Great hotel in a very convenient location. Airport transport was efficient! Super facilities!
Response from Property: Hello, distinguished guest! On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, and touching and surprise are the directions we always pursue. Thank you for your review, we hope to be with you all the time!
LML and travel
Superior 2-bed Room
Stayed in Jul 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jul 2, 2024
A clean and nice hotel for a short 1 night stay near the airport. The hotel offers complimentary pick up from the airport to the hotel. You can either call them (or call them at WeChat) look out for their car with the name Novotel printed on the car and the will take you to the hotel. PS: I manage to get the WeChat ID before landing hence I called them directly on WeChat using the airport WiFi. Their WeChat ID is *******************
Response from Property: Dear guests, hello! Thank you for your support of Novotel Chongqing Airport. Life is like an answer sheet, which is full of multiple-choice questions, fill-in-the-blank questions, true-or-false questions and essay questions. I hope that Novotel Chongqing Airport will be your easiest choice and the most satisfactory answer. Welcome to visit us again! I wish you all the best!
007615
Superior Queen Room
Stayed in May 2024
Solo travelers
4 review
4.5/5
Great
Posted on May 7, 2024
The room and bed were really big. It was only a short drive from the airport, would recommend this to anybody who needs a night to rest before their flight out. While they offered a free pick up service to/fro the hotel and airport, there was no way of contacting them via the Trip app or email. You need a local number to ring them to pick you up and could be inconvenient for those without a local number.
Response from Property: Dear guests: Hello! Thank you for staying at Novotel Chongqing Airport. We are very happy to provide you with a warm living environment and let you have a comfortable experience during your busy journey. Our hotel has a beautiful environment and thoughtful service. Your support and affirmation is our driving force. We will continue to work hard to bring warm and comfortable experience and beautiful travel memories to our guests. I hope you can come again!
Guest User
Queen Room
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 22, 2024
Very nice hotel, near to airport. Although it's fat away from town, but we cab order didi taxi to travel around, very convenient yo move around chongqing.
Response from Property: Dear distinguished guest, hello! Thank you for staying at Novotel Chongqing Airport. Thank you for your recognition and love for Xiao Nuo and the front desk colleagues. Our hotel is located near Terminal T3 of Jiangbei Airport. The balcony of each room can see different scenery. The hotel is built according to five-star standards. Smart devices are used in the rooms, which are cost-effective. We will continue to uphold the same service attitude to provide thoughtful service to every guest. We can do better next time you choose us. I wish you a happy life!
Pitpit
Deluxe 2-bed Room
Stayed in Apr 2024
Family
4 review
4.7/5
Amazing
Posted on Apr 7, 2024
Very good place to stay for early morning flight and provide free service transport to airport.
Response from Property: Dear distinguished guest: Hello! Thank you very much for staying at Novotel Chongqing Airport. Thank you for your recognition of the hotel service. Novotel Chongqing Airport has always been adhering to the new service concept of providing warm, thoughtful and appropriate services to every guest. The hotel also has a full-time restaurant that can provide global Chinese and Western cuisine. The Chinese restaurant on the second floor has a professional team of chefs who carefully prepare authentic Sichuan cuisine and exquisite Cantonese cuisine for you to taste. Looking forward to your stay again and wish you a happy life!
mantung
Standard Room
Stayed in Mar 2024
Family
18 review
4.2/5
Very Good
Posted on Mar 17, 2024
good location, with free shuttle bus services, room is large but very cold even I set the temp to 30
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Novotel Chongqing Airport, we are located in the airport terminal T3, only 3 minutes from the airport, to provide convenient services for passengers, but also hope that every step of our growth can bring guests a different stay experience, if you have any needs, please feel free to call the guest service center. We will continue to work hard to prepare, looking forward to your visit again, I wish you a happy life!
ZoeVH
Queen Room
Stayed in Jul 2024
Solo travelers
17 review
4.2/5
Very Good
Posted on Jul 18, 2024
Overall very decent airport hotel for the price. Definitely recommend if you have an early morning flight. The front desk service was ok, not a lot of friendliness or smiles. If you don’t speak Chinese well, make sure to have a translation app handy as none of the staff I encountered speak English (alternatively…a great opportunity to practice your Chinese!) The room was nice with a very large balcony and had many amenities, including a large bathtub! There also was a Nespresso machine in the room which was wonderful to enjoy during my early morning. I will note that I had a really difficult time sleeping due to the extremely loud cicadas who took up residence outside my window (although this is no fault of the hotel, just a normal part of summer). The breakfast was very good, with a large selection of Western and Chinese options, including some delicious pastries. Furthermore, the breakfast staff were very friendly and attentive.
Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. Your satisfaction and loyalty are the driving force for our continuous progress. We will continue to provide you with high-quality services. Thank you again for your review. Support and trust, looking forward to meeting you!
YeoJonathan
Queen Room
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Fourth time to stay and is always my top choice. Shout out to Mr Wang Wei 王伟. Very nice and patient.
Guest User
Family Suit Room
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 20, 2024
A very nice and modern hotel. Huge and clean room with a view of aeroplanes taking off. Hotel even provides transportation to and fro the airport. Good for travellers on transit or taking red-eye flight. The downside is the limitation of dining options.
Response from Property: Dear guest, hello, thank you for staying at Novotel Chongqing Airport. We are sorry that we were not able to give you a perfect stay experience this time. We hope that next time we can continue to provide you with meticulous service and comprehensive facilities to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we can have the opportunity to provide you with more warm and considerate services!
AI CHIA TEO
Superior 2-bed Room
Stayed in Jun 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 7, 2024
Super near to the airport. There is free pick up airport transfer. Room is clean and big. Super comfortable stay. Will strongly recommend it!
Response from Property: Dear guests: Hello! Thank you for staying at Novotel Chongqing Airport. We are glad to provide you with a warm living environment for your trip, so that you can have a comfortable experience during your hurried trip. Our hotel has a beautiful environment and considerate service. Your support and affirmation are ours. With the motivation to move forward, we will continue to work hard to bring a warm and comfortable experience and wonderful travel memories to our guests. We hope you can come again!
C_am
Queen Room
Stayed in Dec 2023
Business travelers
40 review
5.0/5
Outstanding
Posted on Dec 3, 2023
It’s really nice, they upgraded me to nicer room for free. One thing to note, nobody at reception can speak English so arranging airport pick up over the phone is very difficult and seems they don’t have an email address. The driver picks up from T3 4th Floor Gate 3 departure level.
Response from Property: Dear guests, thank you for choosing Novotel Chongqing Airport. Xiao Nuo was very excited to see your affirmation. Novotel Chongqing Airport has a magnificent hall and elegant and comfortable rooms, so that every guest who comes from afar can experience a different style. As for the language issue, the hotel attaches great importance to it. We will continue to improve the professional quality of our staff and train them to master a variety of skills, so that every guest who comes from afar can experience quality service. Thank you again for your praise and look forward to your order again!
BlahnikA
Queen Room
Stayed in Apr 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Jun 4, 2024
Super nice hotel right near the airport. Nothing around but if you are heading to the airport highly recommend.
Response from Property: Appreciate your kind remarks about our hotel，your feedback means the world to us，looking forward to welcoming youback soon ！
Josef Thomas
Superior Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 30, 2024
location perfect for chongqing airport, the rooms are well equipped , maintained and clean. very friendly and helpful staff give you a friendly welcome and assitance for any questions. the free shuttle service to airport terminals every 30 minutes is very convenient and good. big choice of fresh food for breakfast make the stay perfect. highly recommend the hotel!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Had a really great stay here! The room is clean and spacious, staff are very friendly and helpful as well. Will recommend!
Jyoz_Lin
Superior Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Stayover for a night at this hotel to catch my early morning flight. Hotel provided free shuttle car service to airport (available at 30 mins interval). Hotel facilitates and rooms are very new and grand. It lives up to the standard of an international brand chain. Rooms can hear the plane flying/landing noise- but gets better during late night with fewer plane landing. Overall, will recommend this hotel!