Melia Chongqing

Melia Chongqing Reviews

Melia Chongqing

No. 155 Yixing Road, Chongqing, ChinaView Hotel Details
Melia Chongqing
Melia ChongqingMelia ChongqingMelia Chongqing
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Melia Chongqing Guest Reviews

4.8/5
Excellent
2134 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All Reviews(2134)
Positive reviews(2113)
Reviews with photos/video(871)
Perfect for kids(473)
Friendly front desk staff(122)
Great swimming pool(82)
Family activities available(65)
Secluded lake view(64)
Has facilities for children(50)
Excellent afternoon tea(16)
Negative reviews(21)
Rudy Kyalumba
Melia Guestroom With Lake View
Stayed in Jun 2023
Couples
15 review
4.5/5
Great
Posted on Jun 22, 2023
Great in all aspects , just didn't understand how the shuttle service works( guidance for foreigners need improvement to help fully enjoy the hotel and it services) , staff can speak English( some of them ) but easier if you Can speak some basic Chinese or use translation app .I will definitely visit again
Response from Property: Dear Guest,It gives me a great opportunity to reply you on your comments here. I would like to thank you on behalf of my team for choosing Chongqing Meliá Hotel as your preferred accommodation during your recent visit. We are delighted that your stay with the Chongqing Melia Hotel was enjoyable. We will continuously working together to make sure we are always on improving service and product quality, and providing you more convenience and comfort stay. ADOR Hannah Zhang
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
都很好,Selina and Tina very nice
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in May 2022
Family
1 review
5.0/5
Outstanding
Posted on May 24, 2022
Good stay from begining to the end. Very specious room with smart toilet and Dyson Hairdryer! Perfect for kids and family to walk around the lake or take a stroll by the lake or surrounding mountain. Food was very nice we had dinner in the Spanish Restaurant and the food was really authentic. Breakfast was good with a nice selection.
Response from Property: Dear guests: Thank you very much for choosing to stay at Meliá Chongqing! It is the duty of all our staff to provide comfort, superior environment and service to every guest staying at our hotel. We are committed to providing you with a warm and thoughtful stay experience, creating a warm feeling of home away from home, so that you can enjoy this trip to your heart's content. We will welcome you again with a kind smile as always, looking forward to your visit again. Sincerely, Duty Manager Aline
SWSH
Melia Guestroom With Lake View
Stayed in Dec 2021
Couples
33 review
4.0/5
Very Good
Posted on Jan 5, 2022
The hotel has beautiful design and great location. In scenic area, not too far from the city and short trip from the airport too. The staff is also great. Traveling as a couple, we enjoyed our stay. However, it is obvious the hotel is suited for families with little children. There are many activities for children to join. As not being the target group, even though the overall stay was okay, in some moments it just felt like I’m not in the right place. Next time traveling solo/couple will probably look for other places. But for families with children, this is the place to go.
Response from Property: Dear  Guest, thank you for your comment and I would like to thank you on behalf of the team for choosing Chongqing Melia as your preferred accommodation. We are delighted that your stay with us was enjoyable and we continuously work on improving service, product quality and to offer a more soulful and enjoyable stay. We are looking forward to welcome you back and whisk you a great start into 2022. Front Office Manager Hannah Zhang
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in Apr 2022
Couples
9 review
5.0/5
Outstanding
Posted on Apr 14, 2022
The weather is very nice.
Response from Property: Dear guest, thank you for your valuable time to score our hotel. The hotel is located in Tieshanping Scenic Area, about 30 minutes' drive from the downtown of Chongqing. It is not far from bustling and noisy, and it is a resort in the city where fog city culture and natural aesthetics blend seamlessly. Thank you for your affirmation of our service, we will unswervingly improve the quality of service, for every guest to bring perfect service experience. I sincerely look forward to meeting you again. Duty Manager York
Guest User
Guestroom - Lake-View (Double bed)
Stayed in Apr 2022
Couples
24 review
5.0/5
Outstanding
Posted on Apr 20, 2022
Aline is a good staff and offer highly service. The view is so perfect as well. We choose the hotel is for my wife’s birthday celebration.
Response from Property: Dear guests: Thank you for your kind comments on Meliá Chongqing. I am very pleased that the hotel can be recognized by you, and thank you very much for your recognition of Aline's services. It is the unanimous goal of all hotel staff to provide guests with a comfortable and considerate stay experience. Sincerely look forward to meeting you again with Melia Chongqing. Sincerely, Duty Manager Tiya
NB
Melia Guestroom - Lake-View (2 beds)
Stayed in Jul 2021
Couples
35 review
5.0/5
Outstanding
Posted on Jul 10, 2021
Really nice room and balcony, great view and tasty, reasonably priced food in the restaurant. Would visit again if in the area.
Response from Property: Dear guests, thank you for staying at Chongqing Melia Hotel and bestow your praise!Chongqing Melia Hotel located in Tieshanping Scenic Area, the hotel is an excellent forest secret resort hotel.Thank you for your love of the hotel environment, dining and balcony, and I look forward to your next stay!Sincerely Asst.Executive Lounge Manager Maggie
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in Sep 2021
Solo travelers
24 review
5.0/5
Outstanding
Posted on Feb 25, 2022
For the first time, the overall environment is good, the facilities are well-equipped, and it also meets the epidemic prevention standards. Not bad.
Response from Property: Dear guests: Thank you for your favorable comments about staying at Melia Chongqing and for your recognition of our service. Providing guests with a comfortable and intimate stay experience is the consistent goal of all hotel staff. I sincerely look forward to meeting you again. Duty Manager York
mofang01
Melia Guestroom with Forest View (2 beds)
Stayed in Jun 2024
Family
18 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The environment is very quiet, and there are many parent-child facilities: swimming pools, go-karts, entertainment machines, and outdoor amusement parks. You can also hike around the hotel forest and kayak by the lake. In short, there are many activities, so you won't feel bored in the mountains. The hotel's exclusive reception Yoyo provides thoughtful service, answers all questions, and is very patient. You can check in almost without thinking, and you can find her for any questions throughout the whole process. Yoyo also helped us upgrade the lake view room. In addition to the beautiful lake view, there are bullfrogs to accompany us to sleep. The breakfast is also very rich and the nutrition is reasonable. In short, it is the best choice for bringing children. The baby said that he would stay here again next time. The only drawback is that the Chinese and Western restaurants in the hotel are priced relatively expensive. Fortunately, there is a friendly restaurant next to the hotel, and the taste is also very good. It seems to be run by the hotel. In short, there is a slight connection.
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6/10
Response from Property: Dear guest: Hello, the trees are thick and the summer is long, the reflections of the buildings are reflected in the pond. When we see the lively environment of Meliá in your lens, we feel very lucky! In your text sharing, you mentioned the praise and recognition of the hotel's swimming pool, entertainment room, children's activity room and other facilities. We are very grateful for your experience and have recorded it carefully; we are deeply honored by your praise for the enthusiastic service of the hotel staff Yoyo. If you have any needs, we will certainly do our best. This is what we should do. We look forward to providing you with more services beyond surprises again. I wish you a happy life. Sincerely, Duty Manager York
Guest User
Family Friendly Room - Lake-View
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The ceiling of Chongqing Family Hotel is surrounded by mountains and water, with a beautiful environment. The hotel has complete facilities, rowing, swimming, parent-child handicrafts, and is not inferior to the resort hotel in Sanya. The software service is also great, full of details and very attentive. The Spanish restaurant in the hotel is very authentic. The chef of Lanyue Chinese Restaurant 👨🏻🍳 is better than many Chinese restaurants in the city, and every dish tastes very good. Special thanks to the staff Carrie. The careless father forgot the child's swimsuit in the locker room. It was not discovered until several days later. He contacted Carrie to help find it in minutes. Looking forward to going to the pool party and bubble battle again in the hot summer!
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Response from Property: Dear guest, hello! Thank you very much for your love. I am very happy that Carrie's service has also been praised by you. Thank you for sharing your experience in the hotel restaurant in detail. As you said, the hotel not only has a wealth of entertainment facilities, but also has ample parking lots. Remember to tell your family and friends to unlock more surprises. I look forward to our encounter again! I wish you a happy life! Sincerely, Duty Manager Yoyo
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The experience was very good, the environment was very comfortable, the staff were very nice, the activities were very colorful, I especially like the front desk staff Tina and Carrie for their thoughtful and enthusiastic service, I will come again if I have the chance
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Response from Property: Dear guest, hello! Thank you for choosing us and for your support and love for the hotel. We are glad to see that you recognize the hotel environment and service. At the same time, Tina and Carrie also received your praise. We are honored to receive your praise. Your satisfaction is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal of service. It is our honor to serve you. All hotel staff look forward to your next visit! Sincerely, Bruce, Duty Manager
Molly520520520
Melia Guestroom with Forest View (2 beds)
Stayed in Jun 2024
Family
20 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The environment is good, there are many children's activities, it is definitely worth it to bring your kids. Most people who stay at the hotel bring their children There are many choices for food, you can also order takeout Will stay again
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Doudoumama327
Melia Guestroom - Lake-View (2 beds)
Stayed in Jun 2024
Family
11 review
4.7/5
Amazing
Posted on Jun 2, 2024
Overall it's OK 1. There were many people on Children's Day but the service was OK, the kids loved the swimming pool 2. Didn't get dinner, the food was delivered at 4:30, and it was turned off, it was turned on again after a phone call, please pay attention in the future 3. I hope the arcade will be more diverse, there are too few game machines now 4. The breakfast did not meet the standard of 168.
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Response from Property: Dear guest: Thank you for choosing Meliá Yang Chongqing and taking the time to share your stay experience with us despite your busy schedule. Thank you for your praise of the hotel as a whole and its services. We are also sorry that the hotel's dining and entertainment centers failed to bring you a perfect stay. The hotel has been actively listening to guests' opinions, and we will also strengthen improvements to give guests a better experience. Thank you very much for helping us identify these problems. This is the driving force for our continuous progress. I believe we can continue to improve and improve. We also hope that you can continue to pay attention to and support us and witness our growth. We sincerely look forward to serving you again. We offer you considerate and thoughtful service and welcome your next visit and experience. Sincerely, Tiya, Duty Manager
Guest User
Melia Guestroom with Forest View (2 beds)
Stayed in May 2024
Friends
56 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The environment is great, the room is spacious, the facilities are complete, and the large balcony is very attractive. The hotel staff Tiya is enthusiastic and thoughtful, and the experience is very good.
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Response from Property: Dear guest, hello! Thank you very much for choosing Meliá Chongqing Hotel and thank you for your recognition of the service of our employee Tiya. We can come to this day without your support and encouragement. We are committed to using sincere service to impress every guest who comes to the store. Our service tenet is to make customers happy and satisfied. Thank you again for your affirmation. High-quality service is our hotel's commitment to every distinguished guest. All staff look forward to your visit again~Sincerely, Bruce, Duty Manager
Guest User
Melia Guestroom With Lake View
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 28, 2024
In spring, I stayed at the Melia Hotel for the third time. One day after the rain, my children and I stayed at the Melia Chongqing Hotel. The sky was clear. For the first time, I truly felt "the clear sky after a heavy rain, that is the sun washed by the spring rain". Walking along the lake, I could smell the fragrance unique to spring. Built near the forest lake, the hotel is spread along the lakeshore, so that the rooms facing the lake have excellent water views, while the rooms facing the lake have beautiful mountain views. The hotel has become a house floating on the dense jungle and clear lake water, and a city resort hidden in the quiet mountains. Every part of the hotel is consistent with the spirit and nature, with mountains and lakes relying on each other, quiet and comfortable. After staying in the hotel for 5 days, I felt the attentive service of every staff member of the hotel. Here, I fully experienced the professionalism and meticulousness of Spanish hotel management. From the lobby manager, to the service staff of SaSa restaurant, to the entertainment center waiters Grace and Andy, they are all very patient and enthusiastic, and they are so thoughtful and considerate in big and small places. Here I deeply experienced "being seen". Zeng Yan, the room attendant, would take the initiative to provide more mineral water every day after seeing that there were baby supplies in the room. After the baby's "diapers" were used up, she would provide the hotel's spare "Pigkin" diapers. Seeing two diapers delivered at 10 o'clock in the evening, my heart was warm. The manager of the Spanish restaurant would chat with the children like a family and give them juice; What touched me most was that on the day of check-out, the child was tired of chasing ducks by the lake, and I carried him all the way back to the hotel lobby to get the luggage. I was tired and hot. I was worried about what I would do if I had to carry the baby and take the luggage later? At this time, I met a female manager on the road. I had seen her before at Lanyue Chinese Restaurant. She took the initiative to come forward and ask me kindly, do you need help? She helped me get clothes along the way, arranged for me to sit down and rest in the lobby, wore high heels, took the luggage tag to help me get my luggage from the concierge, and finally escorted me to the car with the concierge staff. After getting in the car, she took the initiative to tell the driver to drive slowly. When I left, I forgot to ask her name, I only remember that she was beautiful, elegant and kind. Maybe she represents the Melia Hotel, which is elegant and romantic, warm in all seasons, and has thoughtful service, making people feel very comfortable. Thank you for meeting me, thank you for being so beautiful! If you are tired and want to find a place to rest. If you are tired of the steel forest and the hustle and bustle of the city, I recommend you to come to the Melia Hotel, which is a place close to the distance, giving you a poetic residence.
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6/20
Response from Property: Dear guest, first of all, I would like to express my deepest gratitude for choosing Meliá Chongqing as your resort. We are honored to know that you have stayed with us for the third time and had such a wonderful time with your children. The freshness after the rain, the fragrance of spring, and the natural beauty surrounding the hotel you described are exactly the environment we strive to create to provide guests with a peaceful and comfortable place to rest. We are happy to know that you and your children enjoyed the beauty of nature and the excellent service provided by our hotel. We are very pleased with your compliments on our hotel staff. Our team members are always committed to providing professional, meticulous and enthusiastic services to ensure that every guest can feel the warmth and care of home. The attentiveness of the room attendant Zeng Yan and the enthusiastic help of other employees you mentioned are all vivid reflections of our hotel's service concept. Special thanks for sharing your check out day experience. We regret that we were not immediately able to obtain the name of the female manager who assisted you, but we will be sure to convey your gratitude to her and the entire team. This kind of behavior is exactly the service spirit we advocate. Every employee is a valuable asset of our hotel. Their attentive service makes the hotel more warm and friendly. We are very grateful for your recommendation on Meliá Chongqing. Every word you say is our greatest encouragement and support. We will continue to work hard to continuously improve our service levels to ensure that every guest can find his or her own poetic place to live here. We look forward to your visit again and we will always welcome you back to this beautiful "home". If you need anything, we are always here for you. I sincerely wish you and your family happiness, health and a happy life! Sincerely, Liu Yi, General Manager of Meliá Chongqing