Holiday Inn Express & Suites Cincinnati NE - Redbank Road

The stay was really good and nice pool area and gym was clean. Room smelled very fresh. We are enjoyed with our family. Thank you for amazing stay, moreover personnels are friendly 🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸

My overall experience at the Holiday Inn Express Cincinnati West was highly positive. The combination of excellent service, comfortable accommodations, and convenient location made it a standout choice for leisure travel. Whether you're visiting Cincinnati for business or pleasure, this hotel offers great value for money with its competitive rates and quality amenities.

I used to stay frequently and then stopped coming for a while because the service wasn't as good but glad I decided o stay again. They have new staff and management and you can tell the difference. Everyone was so kind and friendly and the place was amazingly clean and refreshing. Breakfast was awesome and I will definitely be coming back in the future.

My partner and I stayed here for a conference. Our stay was excellent. The staff was very nice, the rooms were clean and the Hotel in general was above what we expected. Breakfast was very nice, the attendant even got us fresh coffee. He said the coffee that was there had been there for a hour. Will stay again.

Had I known their oven was broken and that they were not serving breakfast, I would have not stayed here. How about calling for service to repair it. The person who worked in the food area seemed pretty excited he didn't have to do anything the whole shift. Do not ever do this to business travelers. Will never stay here again. The computer for guests is not working either. Have to go to see my client unprepared. Epic FAIL.

The hotel staff were very nice and professional. However, the bathroom in my room (329) looked like it had black mold or something in the grout. Besides that, the food in the AM left you wanting. The food prep started that the truck didn't come in on time. She also was very overwhelmed and forgot the simple things like hot water and coffee. *NOTE: FOR ALL SMOKERS, PLEASE STOP SMOKING POT INSIDE THESE HOTELS* - Thank you JZ

This place is filthy. And they did not do anything to make it right when I reported it. As a travel agent I can ever recommend this place. Mold in the shower,stains on the floor and the light when you come in did not work

When we arrived to check in we were sent to a dirty room. As soon as I walked in I can feel my sandals sticking to the flooring. You can tell just from looking at it that was dirty. At the time, we had put our toddler down and was opening the drawers and found garbage in the drawers. Not too long after that, she had found god who know what and had it in her mouth. I went back down to the front desk to ask for a new room since ours wasn’t cleaned throughly. We got to our new room and it wasn’t any better so at this point I assumed all the rooms were dirty and not cleaned properly. Floor was still dirty, carpet was absolutely filthy. Our feet were black from briefly walking around with no shoes on. There was dust on top of everything, top of the wood above the bed, air conditioner, window sill. Bathroom shower wasn’t any better. I’m not sure if the cleaning staff was ever properly trained and that’s not their fault, that comes from the top. I don’t understand what is so hard about keeping a room clean for paying guests who want to feel comfortable in. Paying attention to the little details is important, like dusting the air conditioning unit, and places that guests can see such things. If the cleaning staff is cleaning the flooring with a dirty mop, it’s not going to be clean. Invest in Swiffer wet jets, those ACTUALLY get the floor clean. I had a little water on the floor and wiped it up and it was all black when I wiped it. There was also 2 instances, one, when I was waking to my room, a cleaning staff member was cleaning another room making the bed and had “clean pillows, on the filthy carpet and then put them on the bed. Now how is that clean? Another instance, I was bringing our dirty towels to the cleaning gentleman and I asked him where he would like me to place them for him and I was told to “place them on the other towels” which were clean towels he had on his cart, so now later those “clean” towels have been contaminated pretty much with other peoples dirt. I felt so grossed out letting my toddler walk and crawl around on the disgusting floor. Cleaning staff and the general manager of this establishment need to do better, and properly train your staff now to CLEAN PROPERLY. On their website it states that the pool is a “heated pool” The pool is not a heated pool. The ice machine was broken our whole stay. The ladies that run the breakfast in the morning were GREAT! They were always going around saying hello to everyone, asking if they needed anything, and on top of that making sure the food was ready to go for all do the guests. They really take care of the guests and you can tell they take pride in their job. I chose to stay at a holiday inn because it’s a major hotel chain and I was completely disappointed, disgusted, and turned off by this whole experience.