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We arrived at the Box Hill Motel, after driving from Sydney, on Saturday 14th December about 6 PM. We selected this motel on the basis that they provide a free WIFI connection for their guests. When we asked the manager, Sue to arrange for someone to help us set up our computer, she said there was no one available and gave us a telephone number to contact for assistance. When we tried this number the line was busy and we were put on hold. After being on hold for fifteen minutes, the connection was broken and we had to redial the number and start again. This happened three times. In frustration, we contacted the manager several times and were advised that all other guests had no problem with the WIFI connection and implied that the problem was our fault. Her attitude was that this was not her problem and if we were not happy with the service we should check out. No refund was offered. Her behaviour was not what we expected from a motel manager. They are supposed to look after their guests and attend to any problems they have. We eventually made the connection and were able to use the internet, no thanks to the manager. In view of these circumstances we will certainly not recommend the Box Hill Motel.

There is a tram 75 to the Melbourne CBD near the hotel. The train station is far from the hotel and it takes 30 minutes to walk. There is a large supermarket near the hotel and shopping is very convenient. There is a parking lot. No breakfast, good health, very quiet, good service.

Skyone must be praised! It is the best apartment (hotel) I have ever stayed in. I booked a one-bedroom apartment and was given a free upgrade to a two-bedroom apartment. I stayed in 1103. Everyone knows that Skyone has a good view. Not only that, the room is clean, spacious and bright, and is equipped with a washing machine and dryer, dishes, pots, and clothes drying racks. There is a supermarket and restaurant downstairs, which can meet all needs. I have never encountered such a strong Chinese community abroad, where Chinese is widely spoken. Because I rented a car and needed to park, I was told at first that there was no parking space because I had not made a reservation in advance. Later, I checked at the front desk and said that there happened to be a parking space. I was so lucky! It turned out that the parking fee was 20 dollars a day, but they gave me a discount to 15 dollars a day. Thank you very much, it solved a big problem. If you need a parking space, remember to contact the hotel in advance. All in all, I am very satisfied, beyond expectations!

There is no kitchen. It is more like a domestic express hotel. The bed is more comfortable, but there is no washing machine and dryer. It is OK if you are a couple, but not recommended if you are traveling with a family.

This property definitely has some positives. The price is cheap for an apartment and it's very close to Box Hill Central and pretty close to Box Hill Hospital. The staff were able to get us in to our room early which was also very handy. The negatives, the amenities feel cheap, the double bed was made up of 2 single mattresses pushed together, and the mattresses were very thin. The couch was the same it just felt cheap and poor quality. The other negative with this property was the odor in the corridor which smelt like a mixture of cigarettes and stale cooking smells, although within the apartment we were in there was no odor so that was a positive. If you need somewhere for a short stay in and around Box Hill this property is quite ok, but be realistic about what you are expecting at the price point

I stayed in the appartments across the road for a work course. I arrived at 8am just to leave my car for the day (pre arranged) and my room was ready so I checked in. From the moment I checked in I had no issues. The lady at reception was friendly and said they upgraded me to a 2 bedroom apartment, although I was by myself I didn’t mind. Very spacious and clean. Car parking was great! Wifi was good. The bed was comfortable. The only suggestion would be a small TV in the bedroom would be good. Overall the 3 nights were great for what I needed, I would definitely stay again.

Close to the Box Hill Chinese area and the station, there are a variety of dining options, it is also very convenient to go to the city and suburbs. More convenient is the laundry dryer and kitchen utensils, suitable for friends who like to travel freely.

I am Chinese. I have stayed at this hotel many times. The first time I feel it is acceptable. Now I feel worse and worse, but the location is better. The service can only be improved. There is no hot water in the bath, and the air conditioner is noisy. There is no spare pillow in the room, the sofa collapses, just the TV can meet the requirements. Such a room should not be offered to customers. I only stayed for one night so I didn't pursue other things. I won't stay at this hotel again.

We booked a superior two bedroom for 3 adults and one kid for 6 nights. Overall was good, more like self service hotel, if you need to arrange someone to clean your room, you will need to pay extra Aud 20 each time. The price was reasonable with such a spacious room, nice city view and facilities were pretty good. Will book again if I go to Melbourne again with family.

We were initially hesitant about booking this hotel (for 14th June, 2022) after reading some previous negative reviews all written at the same time ”4 months ago”. Also very similar wording and from what appears to be people of the same ethnicity. Coincidental? We were glad we decided to book as we were pleasantly surprised. Hotel reception was polite, friendly and helpful from the moment we rang to make the booking to the moment we were handed the keys at check in. It was a cold winter's night and we found the room cosy, clean, large and comfortable. The tariff was most reasonable and we felt we had value for money. Little additional touches were the breakfast pack, free bottled water and complimentary alcoholic beverage each were appreciated..