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Good value, neat clean and tidy, good service and good location. Marc

The 3 bedroom apartment is so grat. There are 2 bathrooms with full facility you needed.If you need hotel near airport, the one is recommended.

The hotel environment is great, a buffet breakfast of 20 knives can be bought, and the taste is good. The hotel is a single building with a lot of entertainment venues, about 15 minutes away from the Melbourne Hotel. It's easier to find.

The hotel has a great location, but the hygiene is not very clean. The interior is relatively old.

The location and free shuttle services 24/7 to and from the airport is definitely a plus point. Room was big enough and clean for 1 person stay... The soap and shampoo and body lotion provided had a really nice and invigorating smell. Only bad point was my room didn't have toiletries... there were no toothbrush or comb... I called the reception and they said I had to go down to reception to collect it. That was the only inconvenient part. Otherwise excellent place to stop by esp for a layover with odd flying times!

The positives were the hotel staff, who were very accommodating and attentive, and the convienant free shuttle bus to and from the airport. The location itself is an ideal distance from the aiport, however it is quite old, with long, unattractive hallways of old red brick, which smelled of cigarettes and mustiness. The communal areas were extremely limited, as though an afterthought, and I can not imagine anyone actually using them, so they're likely just for show, but it doesn't look inviting. The view from the back side of the hotel looked out through some low trees to a dirt field, which is fair enough for a 3-star hotel, however there seems to be a large amount of (guard?) dogs being kept in a fenced area on that property only 40 metres away from the hotel, and they bark constantly, day and night, with peaks of extremely excited barking which is noticeably loud and hard to ignore. There were an old pair of dirty shorts clumped in the hotel's yard, right below the balconies and tree-line, which was a bit off-putting to see. There is not much around the hotel in walking distance, including public transport, so expect to use taxi or uber unless you want to walk extended distances. Generally, the hotel was serviceable for an overnight stay. However, I do not recommend staying here for any more than an overnight layover. It was not a comfortable or enjoyable experience, and best used for budget stays only. The age of the hotel is very evident in its cramped and dated design.

From the moment we entered we were greated by friendly helpful staff. Room was perfect lovely hot shower. Had dinner in the restaurant and it was beautiful. Nice and hot and very prompt with the delivery. I would happily stay again and l would certainly recommend to anyone. Nice and quiet. Bed and especially the pillow were excellent. Best night's sleep away from home for ages.

Friendly staff,close to the airport and many food places near by.

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.