Find the Best Mermaid Waters Hotels

As an ex local, I was pleasantly surprised by this hotel. Clean, modern, easy check in and good buffet breakfast. Comfortable bed and pillows. I’d definitely recommend and stay again. Been to the bistro many times but not recently, the food was good. Easy app ordering.

The location of the hotel is okay. If you are not traveling by car, it is very convenient to take the bus. In addition, the room is also suitable for cooking and has a full set of kitchen utensils. The bad thing is that the sofa looks too dirty and smells bad, and the quilt on the bed looks old and unclean.

I am deeply disappointed and disgusted my the service I received at Montego Mermaid Beach Motel. I chose to stay at the Montego Mermaid Beach Motel because of its recent renovations that are displayed all over its website. I even spared extra money to upgrade to a superior double room with a balcony. When I arrived, my partner and I stood at reception waiting to be greeted for several minutes. We had to call out to be have someone come and see us for check in. The woman looked like she was too busy watching TV to be greeting her guests. This was not a good start for us. When we arrived to our room we were horrified that our room was nothing like it was pictured on the website. We saw photos of wooden floors, comfy new couches, newly painted walls and tidy kitchen spaces. Our room was the complete opposite. It was covered in old, dirty-stained carpet which looked like it hadn’t been cleaned. There was old furniture, no decoration to the point it felt very dark and depressing and my allergies were playing up from dust-mites after 15 minutes of arrival. I specifically requested to have wooden floors in my comments when booking and this was not honoured. I was deeply upset and had to leave the motel immediately. I tried to call reception and the lady on the phone was argumentative and unwillingly to help. I requested to move rooms and was refused and spoken down to like a child. She was not interested in helping me or did not care about the quality of my stay. I told her I had horrible allergies to the room and could not stay there. Due to my requests being ignored and be feeling so uncomfortable about staying there, I asked to be refunded and to check out to which she refused a refund. I was in tears after our conversation and have never felt so disrespected due to such a poor level of customer service. I was so upset I decided to book another hotel to stay at the night as my whole weekend felt ruined. My partner and I were looking forward to this week to celebrate our five-year anniversary. I ended up having to pay another $250 at another hotel where I received excellent value for my money. To top off such a horrible experience already, I immediately checked out after I booked a new hotel, and half an hour later, my exact room was advertised on booking.com again with vacancy for the same night. It was booked within the hour. Not only was I refused a refund, the motel kept my money and received quite the profit in having someone else pay again. They wouldn’t of even had time to clean the room. I would like to be contacted from both the motel management and booking.com about this disgusting and disappointing visit. I will be spreading my review on all possible platforms until I receive appropriate compensation and a refund for this experience.

Hotel location is very good, 5 minutes walk from the beach, the mermaid beach is very beautiful, the sand is very fine. There are fishing people on the beach at night. 5 minutes drive from the coles supermarket. Hotel environment is good, there is a small heated swimming pool, indoor facilities are old, but more practical, kitchen facilities are available, suitable for Chinese food, rice cookers, kettles, dishwashers, washing machines, clothes dryers, etc. No breakfast, clean yourself, throw garbage, but hotels in Australia are like this. Stayed here for 4 days, a pleasant holiday.

The location was not the best as there was not a lot of shops nearby, anyways the rating was not based on that. The pool area was fantastic and the vibe from the outside overall presented well, produced a good holiday house vibe, inside the apartment is spacious however quite a few letdowns that I picked on during the stay, little things do matter * Furnitures are old and bring down the whole experience of the stay in a so-called 4 star accommodation * No air-conditioning in. Bedrooms, we were lucky this year it wasn't too hot during Christmas, so could live with it. * Pedestrian entrance needs to be improved, I hit my head on the wall light which is fixed too low while trying to dodge the plant grown over the path. * Unpleasant Registration Form, basically ”orders” you to do certain things otherwise threat you with a charge, straight away first impression gone first day when I saw this, see attached photo

Good location motel for families, in front of Gold Coast Highway that close to the bus stop to go to airport or to the boardbeach south, where we can easily hop in to the trem / bus to central (surfer paradise, carvill / cypress ave) or Movie World. The motel have swimming pool and big bed with complete facilities for families (netflix, iron, toaster, microwave, refrigerator, utensils) and also has a 70 model bathroom in very clean condition. Besides hotels they have 24 night owl supermarket and many restourante (italia, japanese, ice cream etc) with 5 mins walk distance to Mermaid beach at the end of the road.

If reception service hours can prolong fro 08:00 to 20:00, it would be more convenient for tourist.

WOW what a delightful surprise, it is a fabulous boutique Motel that has been renovated beautifully to a high standard. The room was light and airy with its own fridge, coffee machine, kettle, toaster and microwave. There was also cutlery, crockery and everything we needed to be self sufficient. The bed was comfortable and the shower was fabulous. The grounds were well maintained with an inviting looking pool, they had there own coffee van open each morning on site which was very handy, parking was easy and we got a spot each time we returned to the property. It was in a fabulous location a couple of streets from the beach and there were restaurants within walking distance. Although it is located on the Gold Coast Highway there was very little if any traffic noise. We will definitely stay at this Motel again it was an amazing find and I would highly recommend it to other travellers.