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This hotel is easy to access from the core of Orleans. It was clean, quiet and well priced for what you get. The breakfast offered during the week wasn’t extremely appealing, it’s basically a small bonus to the booking. Overall 4/5

As luck would have it, I booked the stay on the day the wildest rain storm in a decade hits Ottawa. I reached the hotel at 8PM that evening and found a pitch dark building with absolutely no lights. The front desk still checked me in manually and assigned the rooms on the top floor for me. Having no power, I had to haul all my luggage five floors up the stairs with no emergency lighting and stuffy stale air. Here are all the bad: - The property has NO backup generator, they only have a few handheld flashlights - Battery operated emergency stairwell lights are ALL not working, they end up leaving flashlights pointed upwards on the floor - No ventilation, no gym, no pool, windows doesn't open, no hot water, no working elevators, no wifi, doubt the smoke detectors are still working (this is a death trap situation) The Good: - Joanne at the font desk handled the situation with aplomb. totally unfazed by the difficult and annoyed guests. The technician who opens the room doors for us needs a mention as well. Calm, friendly and cool - Power returned around 7AM the next morning, they were able to serve up a decent breakfast. Appreciate that. Due to the fact there are no backup generators (to rub salt to the wound, the fitness complex next doors has full lighting and air con with their diesel generator humming away nicely way into the night), I would certainly not be choosing this venue in the future.

Visiting Family over the Christmas Holidays. The guest house was located very close. It is a new house, about 1 year old. It was very quiet. Service from the host was great!

my original review is at the bottom, because Tripadvisor does not allow edits to reviews or updates (seems ridiculous to not have that feature) I wanted to update. Review is still not perfect as they are still doing renovations and the actual exp I had but once renovations are done this will be a great place to stay 5 stars. management contacted me and was very apologetic about the stay and offered wonderful incentives to make up for the experience I had. they are very open and fair and will try to do the right thing to correct a situation. should you experience something unfortunate at this hotel know that management will take it seriously and truly cares about making things right. I now trust this place completely and feel comfortable knowing anyone I direct here will have their expectations met. I can't mention enough about the staff! Other hotels should start poaching these employees or figure out the training they go though or management techniques. It is NOTICABLE how switched on and caring the staff is. You'll have to go to find out what amazing staff this place has they truly make you feel welcome and seem truly happy to be working there. -original review After a long drive to get to a hotel room that has a horrible musty smell is one thing that could be tolerated. I’m not a fancy person and was debating if I could just deal but when my partner stepped on some spikes from the carpet that was enough to be done. The protector ***** that normal places have from the room to the bathroom tile was missing. Further to that I scraped my hand on one of the exit doors that had some rusty metal from previous holes that were made in it. I would not think this place is safe for kids at all based on how much danger seems to be everywhere. If you must book considering they were doing renovations demand that you are put in a renovated room or don’t go. Fine if desperate to not sleep in your car but it literally is the bottom of the scale of what one would expect from a hotel.