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Excellent stay at this cute little place. Loved everything about this hotel including the breakfast, location, and scenic views. You can't beat this place for the price. It's also so close (within walking distance) to the Tasch railway station and parking is free. They even let me park for 3-4 hours for free after checking out while I visited Zermatt. The front desk girl (I forgot her name) was so nice and helpful giving me some great tips while I visited Zermatt. Wonderful experience overall.

It's pretty good for people traveling by train. Following the train station, walk to the left and you will reach the hotel. The service of the hotel staff is very good and the equipment is also very good. Walk on the quaint old wooden floors and old elevators, but there is very fresh air. Living here, you can take the train to Zermatt early in the morning to watch the sunrise, which is a very good choice.

The location of the hotel is very beautiful, although close to the train track, but very quiet, the feeling of a paradise, the hotel front desk grandfather is very good!

The hotel is on the edge of the train station. There are three rooms, which are reasonably priced. There is a coop supermarket next to it. There is also a fast food restaurant opposite the hotel. It is open late, has many types, tastes good, and has a large amount. Our mother and daughter order one. Very full. To the town of Zermatt, you need to take a shuttle train, you can use the Swiss Pass, the train is a few minutes away, the running time is very short, and there are cars late at night, with beautiful scenery along the way. The hotel has a complimentary breakfast, which is very tasty and can be eaten more satisfactorily.

It was a pleasant stay overall with a nice view, quiet room, and clean facility, except for the broken shower head. We informed them immediately, but the hotel told us that it would be fixed on the next day.

Very amazed by the level of automation in the hotel! Check-in was seamless even though it was just an iPad. We needed to pay a tourist tax via an online link prior to arrival but we were abit wary given the number of online scams nowadays - perhaps it’ll be better to charge everything up front? There was free coffee available as well, which was a huge plus. The room was amazing, spotlessly clean, sufficiently big, had a balcony, comfortable bed. One of the staff (a guy) allowed us to put our luggage in the room early even though we could only encode our card after 3pm. He even helped us make a reservation at Du Pont as we didn’t have a Swiss number, thanks very much! The hotel is a 10min walk from the main train station, though there are free buses which can shorten the journey. We just walked as it was faster. We were in Swiss for 2 weeks and this hotel is definitely the best accommodation we had - for a very good price as well!

Location is a bit remote. Apart from this, the hotel is excellent. The balcony of my room could durectly see Mt. Matterhon. The breakfast was excellent.

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

This hotel offers a decent location, although it requires a bit of a walk from Zermatt train station. However, the reward is a beautiful Matterhorn view from the hotel room, which is a delightful feature. The breakfast was typical of Swiss hotels, but the real highlight was the impressive range of facilities, including an open-air jacuzzi, gym, sauna room, and indoor swimming pool, providing guests with various options for relaxation and recreation. As for the room itself, it met our expectations. Overall, a pleasant stay with some great amenities.

We arrived about 1300 and the hotel was able to provide a flexible early check-in -very good as it allowed us to do some afternoon sightseeing. Room was very good with nice features, space and amenities. Breakfast was excellent. Staff helpful and provided good local advice. Only poor note was that the pool was out of service, which was disappointing due to the inclement weather that occurred during our stay.