"The hardware conditions and location of the hotel are beyond dispute, it is definitely very distinctive, has a sense of design, and the room configuration is very good.
But the poor service left people speechless.
1. Before check-in, when the phone was connected, I was inconvenient to answer the call in a meeting. After that, I called many times and no one answered. Finally, the hotel finally connected before departure, adding WeChat to send the location and surrounding information;
2. When checking in, there were four staff at the front desk. I communicated each of them and it took a long time to understand;
3. After check-in, the selected suite, the TV in the suite cannot be used normally, the staff is in the room video connection supplier, repaired for more than half an hour, and finally changed the converter to use normally, may I ask, no one checked before living in the suite?
4. Breakfast, breakfast is very, very general, understandable, are diving lovers, there is not much demand for food, but for other hotel staff, not friendly. Ask the staff for a knife and fork, gave me a spoon, nothing to say;
In short, it can be seen that this hotel is not expensive, but the operation ability is not even comparable to the home chain hotel, I hope to provide customers with the corresponding service quality in the later stage!"