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Very beautiful location, but the homestay is on the mountain, it is an old house, it is not convenient to eat around, go out to take a car. The reception is a pair of kind elders. The hair dryer has to be borrowed, and there is no kettle.

Wouldn't recommend for more than a quick stopover which is what I did. It is convenient for the main station in comparison to other hotels in Ostrava, but is showing its age and doesn't seem to know what category it sits in. Is it budget or is it trying to be something it isn't? The room I had was rather dated although I believe there are some refurbished rooms available. Haven't seen some of the items like the beige hairdryer in hotels for many years! A small shower with some poor fittings, plug sockets nowhere near the bed and non functioning air conditioning. Luckily the windows opened. I slept okay but I was tired anyway so that was probably half the reason! Place was cheap and clean so if this is what you are after then go for it.

Disappointed doesn’t cover it. I’ve stayed before and it’s a good quality hotel. But what to make of a 4 star hotel that accepts your booking at its normal rate without telling you that all the facilities it has that make it a 4 star - little things like the bar, the restaurant, the gym, room service, etc - won’t be working for the duration of your stay? So as my biog says “you get what you pay for”…only here I did not get what I paid for. I got a 2 star hotel experience for a 4 star hotel price. But it’s the dishonesty of the management that sticks in my craw. They knew they were selling me a substandard experience from their norm yet didn’t have the grace to let me know or to adjust the price to reflect what they were actually selling me. My experience aside: the room was good quality and the three members of staff we met in this ghost town hotel were truly excellent and helpful. Can’t praise them more. When I said we were checking out after 1 night of a scheduled 5 night stay they facilitated this and made the process easy. But the honest thing to have done would have been to keep the hotel closed or offer a discount - there were only 13 rooms out of 140 occupied on the night. Maybe their contract with Accor won’t allow them to do either but this experience has been my worst in the many hotels across the world I’ve stayed in this year. And I’m a fan of Mercure hotels too! W

Perfect place outside the centre of Ostrava for an overnight stay on a business trip. Travelling by car, there was a car park located in front of the hotel and without charge. The Hotel itself along with the room were very nice and clean. It has a good little restaurant next door but within the same building, perfect for dinner. Bedding and WIFI was great. Bathroom, nicely tiled and appealing. If anything, the rooms were a little warm but it should be noted that I did not make an attempt to adjust this. And to cap off the stay, Breakfast was superb. Having stayed at other establishments in Ostrava, I can safely say, for my value of my corporate allowance, I will definitely be returning.

This hotel was located in the center of Ostrava, just a short distance from Masaryk Square. My room had a window facing the backyard, so there was no noise from the street (on the day I stayed here, the Christmas market started, so there were a lot of people around the hotel, and there was an ice rink right in front of the hotel, where loud music played). Check in and check out were quick and without any problems. The equipment of my room seemed a bit older, it seemed to me like a hotel room from the nineties, the kind you can see in movies from that time. The furniture was older and very simple, the bathroom small, the bed quite soft for my taste. It was clean here. I had breakfast at the hotel restaurant. The offer was wide and everything I had was tasty. The ambience of the restaurant was very pleasant. Hotel and restaurant staff were nice and helpful.

Hotel bem bom. Localização ótima, rua movimentada com bares e restaurantes (um pouco barulhenta, mas não chegou a prejudicar o descanso). Café ótimo. Atendimento muito gentil e correto (alteraram quarto para melhor e mais barato). Recomendo!