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Good, good service

I am not the first time here in the hotel. Please come here very much. Rooms are clean, the staff friendly and helpful. Especially the nice lady at the reception, which has stayed quiet despite the ”friendly” and inconsciousness of some guests. Thank you for the extension and the uncomplicated room change associated! The breakfast does not open any wishes for me. Very recommendable are the logs rooms with balcony and sea view.

This hotel is in a beautiful little resort a few kilometres from Fussen and the castles. The hotel overlooks a beautiful lake and although busy in the daytime, quiet at night. The room was very clean, nicely decorated and had one of the biggest baths I've ever used. We paid extra for a lake view. We could see the lake but only from a side view. We ate in the Italian restaurant downstairs. Which did very nice food. The restaurant staff are also the ones who check you in. They are friendly and helpful. My only criticism was we were not told we were going to be charged to park in the garage. It was difficult to park it has about 8 tiny spaces, we didn't bump our car, but I expect many do trying to park here. If we had been told we were paying to use this garage, even though it was only a few euros, we would of chosen to park elsewhere in town. I would recommend this lovely hotel though, good value, in a beautiful location next to the lake.

The rooms (we were 6 people in 2 suites) were very chic and modern and everything was very clean. But, public areas are obsolete and are urgently renovated: dirty floors, dark gangs, an extremely small lift with sticky air and tape floor(?), dirty seating in the breakfast room and generally an obsolete equipment The wellness area is strangely on UG and 1. OG split so you need to walk constantly, i.e. always in the bathroom over the staircase and at the reception ... The restrooms are too small for the number of guests and, above all, it was extremely sticky. In the U.G. it is totally dark and a real cellar atmosphere (without windows). Breakfast was not special, even if the choice is large: coffee tastes horrible and as if the machines were not cleaned for a long time, sauce was too thick cut, shells were not baked, The dinner (half-pension) was not worth his money.. From the photos on the homepage the reality was miles away. Where these photos came from the food, we can't absolutely understand. If you wanted another meat, you should pay another €23 in addition to the €35 for the menu - only to get a rib eye instead of a lime. Between the tail and the tail costs almost the same. That's just a stick! But the worst of all was the service! Such a disgraceful and unfriendly staff we have never experienced! A response to questions was as if we were too stupid to understand that. Eyes were turned, spoken in extremely unfriendly sound, orders were only accepted repeatedly, etc. And that really happened with all employees. The massages were also a farce because it was totally cold and they were covered only after invitation. With a friend of us, the lady even went out for coughing 15 minutes! ? And that while it is still Corona. This is not to apologize. In summary, the hotel on the homepage is much better than it is in real. The only thing really nice was the rooms. But for a 4-star ”Wellness and Design Hotel”, this is clearly too little.