Recientemente hice una reserva para tres personas, la peor experiencia de mi vida, no es lo que se vende, en fotos es una cosa y la realidad es otra. Para empezar la persona que debió entregarme el apartamento solo me dio las llaves y me indicó el número de apartamento y tenía prisa porque salió del lugar en un abrir y cerrar de ojos. El inodoro tenía orines alrededor, el lavamanos tenía filtraciones, una cama, una toalla y un jabón para 3 personas, mesa sucia, cafetera sucio, el piso parece que no se limpia desde hace un tiempo. No los recomiendo.
Due to issues with the visa documents and AA's poor service, I lost 2 nights of accommodation in Santo Domingo, a one-way AA ticket from LA to Santo Domingo, and an additional 3 nights of accommodation in LA plus additional fees. The total cost of purchasing a one-way ticket from LA to JFK and then transferring to Santo Domingo cost me almost US$1,000. What a shame! Basically, the accommodation was okay, but it happened that the hotel was renovating underground water pipes and it was very noisy during the day. Especially for my 2 nights on the 15th, it was very painful because I couldn't adjust the jet lag right away! This trip to Santo Domingo seemed to be very unsatisfactory at the beginning. It was a waste of money, not to mention that there was no one to help! Fortunately, I can speak English and finally got the documents sorted out and entered Santo Domingo 2 days late! I’m sorry that I keep talking about the unfortunate experience of this personal trip to provide travelers with reference, otherwise a beautiful trip will turn into many problems and leave bad memories. Travel nightmare. Thank you all!
El Lugar es un hotel boutique finamente cuidado, limpieza excelente y el desayuno incluido por un super precio, volvere definitivamente sera mi casa en santo domingo esta cerca de la zona colonial, proximo a los museos caminando y al lado tiene una variedad de restaurantes, la zona es centrica, segura y tranquila Gracias Whito por tus servicios
45 reviews
3.6/5
Price from
CAD 93
per night
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I enjoyed my stay at Novus Plaza. The people are friendly and the breakfast was great. Especially enjoyed talking every morning with Yaritzza. I will recommend this hotel to my friends and family. Excellent location as well. Can walk anywhere in the colonia. The conde is right there.
This hotel was specially booked. The hotel has a long history and a good location. The deluxe bed booked this time, the front desk service is very warm, and the scenery outside the window is the most attractive to us. It is beautiful. The hotel's service is a plus, the pool is also a plus, the front desk and lobby concierge service is particularly good, it is a special trip. Satisfied
Неожиданно приятно было, что в отеле русский хозяин! Очень гостеприимный и доброжелательный. Отель чистый, всё новое, не так давно открыт. Есть всё необходимое, дали воду сколько было нужно (питьевую). Была горячая вода, с чем в других местах в Доминикане возникали проблемы.. за свою цену отель просто супер, советуем. Завтрака особого нет, правда, но неподалеку есть разные кафе. Парковка тоже была у отеля.
This review is written 7 years later. Back in Jan 2017, I made the mistake of booking for the date of arrival. We had taken a red eye flight into Punta Cana and it was 100% my mistake that we did not actually have a -no, two -room(s) booked for ”the night before.” I still remember the great kindness we were shown by the late night/early morning hotel staff as they struggled to ready a room that was not-being-used because of shower repair issues. They changed sheets, found a roll-a-cot for our then 20-something year old daughter, and waived off all of our gratitude. And they totally moved us into the proper roomS as early as they could the next morning ... leaving us free to tourist as best as we could with our red-eye depleted energies. I am currently culling travel paper clutter, and revisiting memories. This is a fond one - my mistake was greeted with great humanity.
Buen servicio, buen desayuno,amabilidad del personal excelente ubicación . Hotel es precioso en si mismo. La única pega que le pongo es la falta de iluminación en la habitación. De todas formas es un hotel absolutamente recomendable si quieres hospedarte en el casco ciego de Santo Domingo.
Incredible facilities, everything very modern and new. It shows that they take care of every detail. The food is very good and the buffet breakfast is incredible, all made with excellent quality products. On the top floor there is a rooftop with a wonderful pool. The beach is far away.
Outstanding
24 reviews
4.7/5
Price from
CAD 202
per night
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Top 10 Premium Hotels in Santo Domingo
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Discover our curated selection of premium hotels in Santo Domingo for your next stay
No.
1
4.4/5
105 review
Embassy Suites by Hilton Santo Domingo
Hotel near Ensanche Naco, Santo Domingo
"Good Location"
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No.
2
4.4/5
132 review
Catalonia Santo Domingo
Hotel near Zona Universitaria, Santo Domingo
"Great view"
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No.
3
4.5/5
108 review
Holiday Inn Santo Domingo
Hotel near Piantini, Santo Domingo
"Good Location"
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No.
4
4.3/5
102 review
Crowne Plaza Santo Domingo
Hotel near Gascue, Santo Domingo
"Good Location"
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No.
5
4.5/5
107 review
Renaissance Santo Domingo Jaragua Hotel & Casino
Hotel near Gascue, Santo Domingo
"Good Location"
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No.
6
4.7/5
23 review
Kimpton Las Mercedes
Hotel near Zona Colonial, Santo Domingo
"Good Location"
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No.
7
4.4/5
100 review
Billini Hotel, Historic Luxury
Hotel near Zona Colonial, Santo Domingo
"Good Location"
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No.
8
4.6/5
35 review
Santo Domingo Marriott Hotel Piantini
Hotel near Piantini, Santo Domingo
"Good Location"
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No.
9
4.3/5
111 review
Sheraton Santo Domingo Hotel
Hotel near Gascue, Santo Domingo
"Good Location"
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No.
10
4.7/5
24 review
Courtyard Santo Domingo Piantini
Hotel near Piantini, Santo Domingo
"Good Location"
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Latest Reviews for Santo Domingo hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.3/5
Excellent
GGuest UserHaving a long stay at my favourite Hotel in Santo Domingo. Impecable throughout!!!! Beautiful penthouse with jacuzzi!!!! Extremely comfortable bed and pillows, sleep like a princess. Amazing. I just love it here!!!! Wonderful room service and staff always willing to help!!! Special thanks to Jordi, this guy is everywhere!!!!! Wonderful, Family run, that work to please their guests, and make your stay memorable!!!! Will always come back!!!! Many thanks. Jade
BBPMSThe experience in the restaurant and housekeeping was the best part of my experience at that hotel service was excellent they went above and beyond. However front desk, upper management horrible one of the worst experiences I’ve had in Santo Domingo, Had maintenance issues ask for assistance with these issues and they were put aside asked for upper management to help which was the manager or assistant manager at the hotel he refused to meet with me on seven locations. Had a representative of my company. Tried to meet with him and we had to wait two days and nothing. I have a whole list of problems I experience at this hotel. #1, Problem was, that front desk staff could not make decisions to keep customers happy everything had to go through the manager and the general manager. #2 I stayed at this hotel for eight days. I was celebrating buying a new business in Santa Domingo and my 60th birthday This was the second time I stayed at this hotel. #3 I asked for a management repeatedly, never had the opportunity to meet with the manager at demanding I speak with someone the general manager agreed to meet with me the last day and when she did, I spoke with her about all the problems that I had she said that she would get back with me That was June 18, 2024.. It’s now July 24 and I’m still waiting on the answer. #4 I’ve been in the hospitality industry, for 45 years as a director of engineering over several high end chain hotels I always known hotel so have been one of the best industries that it is in the world service countries in the US and outside of the US and Europe, Kuwait Iraq and Dubai and I never received any kind of treatment like this from upper management….. she never offered me a resolution to the issues that I have experienced for the entire stay. But most of all this is the part that bothered me the most doing check-in everything is in Spanish. It’s not broken down into any other language. I asked the GM, which was a young lady. Why is everything in Spanish? I don’t know how to read Spanish, but I have translators that would read it for me. She told me when she come to America United States of America. Everything is in English and that I should adjust. That is not something that you say to a customer I chose this hotel for location, convenience to my new business and for my future staff that is coming from the US. I would love for the owner of the hotel to respond or explain to me why is key members of his establishment or her establishment treating customers like this?.
安安德丽The breakfast was really good and delicious. The staff was very friendly just I wrote them in order to change the room but they didnt reply me so I advice they check the messages and reply timely. The bedroom with 1 queen bed was really nice. They didnt have many options for 2 twin beds altought it was clean. AC works very good. Is really well located in downtown area, there are several restaurants and bars just by walking distance.
GGuest UserHotel Dona Elvira was recommended to my family who planned an overnight trip to see the sights of Santo Domingo’s colonial zone. This hotel did not disappoint. Aesthetically, it’s gorgeously historic. Its common area is open-air, covered and cooled by a magnificent mango tree with a pool in the middle (I’m not sure if the pool is meant for swimming, though it is clean and clear). Our room was large, very clean, air-conditioned, and well stocked with toiletries, towels, etc. Great, filling breakfast options are included in the room rate with a supper menu offered as well (not included in the rate). I found the staff to be VERY friendly, helpful, and accommodated some small changes to one of our room reservations without hesitation. We had a light, casual conversation with the owner during which he touched on the hotel’s history. I really do wish I could have spent more time in S.D. and taken in more of this quaint little boutique gem of a hotel.
GGuest UserI get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.
GGuest UserThe location is a bit complicated because there is a lot of traffic, the hotel was fine, the room was fine but the gym was in very bad condition, it seemed that it was not working, everything was messy and the machines were very old and did not work well.
Well, the hotel is not that bad that many reviews on ******* say. Of course, this is a cheap place, but everything is functional, the sheet are very white and so are the towels. You can find many hotels that are MUCH more expensive with grey and worn out bed sheets and towels. The towel I got even had Hotel Anabella logotype, which looked kind of fancy. A big drawback is the absence of windows. There are no rooms with windows in this hotel! It was a surprise for me. You can't tell time of the day when you are inside. It's hard to wake up in complete darkness. Another thing is complete absence of sound insulation. There was a door in my room to the next one and it had 2 cm opening, so I could literally hear my neighbour's breath at night. But it was no better for other sounds - I could clearly hear people talking in the lobby or watching something on their phones. People seldom use headphones in this country. But the place is really cheap. So, if you can stand out with the things above you can save some bucks.
IIndo_backpackerzPro: -safe area even at night, because just beside the militery area of the presidential palace, even at 10pm there is still a grocery open.
- Breakfast is simple but good enough: toast with cheese and ham, coffee and a boiled egg.
-Spacious and clean room, friendly staff, can refill drinking water.
-500m walking to the gate of the colonial area.
- Taxi stand is at the same street
- Nice, spacious outdoor, sitting area
- A personal fridge in the room
Cons:
-A bit noisy from the road/a bar until around midnight.
- Shower is not really hot (only slightly warm).
One night stay at start of birding trip, convenient spot close to botanical gardens. Helpful front desk staff but very slow. Clean room, all required facilities. VERY expensive rooftop bar. Nice variety at breakfast time
Una vergüenza la falta de higiene y simpatía de este hotel Hace unos años lo había visitado y está en total decadencia . No lo recomiendo para nada .NUNCA MAS VUELVO. Es un hotel céntrico y las zonas comunes están bien y el precio también pero bueno
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