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The hotel facilities are a little old, but it does not affect the stay, and the hygiene is acceptable. It feels that all the local rich people are staying here. You can see the Nile and the swimming pool from the balcony of the room, and the sunset is beautiful. Although there is no one who actively helps to carry the luggage, the service attitude of the hotel front desk and restaurant service staff is very good, and it feels very warm and sincere. There are rich breakfast varieties, and there will be people pushing carts to make traditional Arabic snacks for you, which tastes very good! The restaurant can see the Nile River, and the scenery is very good! If you drive here, it is recommended to apply for a room card and enter the underground parking lot again, which seems to save parking fees. The first time we entered the parking lot without a room number, parking for a little more than an hour cost 110 Egyptian pounds. The second time we entered with a room card, we parked for one night, more than ten hours, and the fee was 250 Egyptian pounds.

If you ever get the privilege to stay at the four seasons DO IT! THEY ARE NOTHING SHORT OF AMAZING! I haven't checked in to my hotel because I was in luxor all day and I messaged them through their app to see about room service being there before I make it in. They delivered my meal already as I said it was okay knowing time wise I would be in late and assume that service ends at some point of the evening. I've only had lunch today I haven't been in a bed in the last 48hours, they set ny room up and delivered my food with out me checking in! Theyer amazing they set my spa time for tomorrow evening as well. They also able to offer massage in your room, their guest services is top notch. It's pricey but they absolutely take care if you! I've been to the one in Maui as well, absolutely not disappointed!

Thanks to all your kindnees. Good performe and good hotel in egypt. Nice and perfect hotel

The hotel and staff were phenomenal. The reason I took one smile away for facility, was I wanted to get a pedicure and they gave a referral in the mall that was terrible. They should not refer anyone there; it was uncomfortably juvenile in the environment. I ended up leaving after waiting 30 minutes listening to workers talk, argue, show pictures on each other's phones. Other than that, it was an incredible experience. Khaled Abdelkhalek with the concierge was outstanding. He was taking care of every need. I booked 2 tours thru 4 Seasons with Marwa, she is on an entirely different universe, so intelligent, kind, intuitive, and I could keep going with praise. If you ever need a tour, she is the one for you!! I also had Mohammed as the driver, between Marwa and Mohommed, they are the dynamic duo. I feel so fortunate and honored to have met and been able to spend time with them. I had several hours to wait for my flight, so I sat in the lobby and had something to eat and drink, they were so accommodating. I do not recall if her name was Daliah or Liza but she was great. Took care of me and was very kind. I travel a lot alone, and it can be tricky sometimes, but the people at the 4 Seasons made it seamless and like home!

Hotel well located, courtyard staff, top dining room, quite varied breakfast but cleaning of the rooms and especially the bathrooms is to improve

This was one of the strangest accommodations I ever had. I booked four nights at a bargain rate. However, the address and ‘hotel’ phone number were incorrect, creating a stressful situation when I arrived after dark. The address near the pyramids is sketchy. After contacting trip.com I was able to call the owner the next morning (after getting a room in another hotel at a high rate) who walked me to his guesthouse about 5 minutes away. For the price, the room, bathroom, washing machine and free breakfast at another property (looking at the pyramids) was a good bargain. The owner is a nice man who even brought me fruit and drinks every night. My advice is to contact the owner days before arriving to get a specific address and correct WhatsApp number.

The most satisfying breakfast during my trip to Egypt! The breakfast closest to the Nile River, the environment is great, the breakfast ingredients are very fresh, and the taste is good. The room environment is a little old, and it can't be compared with the same level in China, but after going to 5-star hotels in Aswan and Luxor, I feel that this one is super cost-effective, hahahaha

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

Quite frankly, it is one of the best hotels I have stayed in Cairo. The rooms are very clean and the staff is very hospitable and deals with the guests. I felt at home from the kind treatment that I dealt with from the staff, especially from the internal supervision staff. I especially thank Miss Fatma, as she is one of the most helpful employees. I really want to visit this hotel again for this respectful and high hospitality