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Hôtel un peu défraîchi et près de l’aéroport, d’une église dont le clocher sonne régulièrement et de l’espace communautaire où se font les festivités de la ville de Loiu. Nous avons eu du mal à nous endormir car il y a eu des bruits de fête très bruyants jusqu’à 1h00 du matin. L’hôtel est loin du centre-ville de Bilbao. Les chauffeurs de taxi ne savent pas comment s’y rendre. Par ailleurs, le personnel était fort sympathique et l’atmosphère agréable.

The Bilbao Holiday Inn Express had helpful, friendly staff and great checkin. The room and bed and pillows were better than I expected. But in the morning I found bites on my faces and hands. They may have been from a spider, but for sure they came from a pest. I was there to deliver a presentation at a conference. I itched, and the swelling was obvious. I hope the management sprayed that hotel. I complained to a nice staffer at the desk. I said, their ad promised to make things right if the hotel was not clean. No, there was no compensation. I might try this hotel again. But I am bringing DEET to spray it first. Bilbao is a lovely city.

Close to the airport. The hotel has a free shuttle to the airport, which is very convenient. The rooms are relatively new, the decoration is simple and the configuration is relatively simple. The whole is still relatively clean. Breakfast is simple and there are not many choices.

A lovely hotel close the airport in a small town with a couple of bars. The bus stops directly outside for the 15 min ride into Bilbao. My room was a double and it was very comfortable. The aircon didn't work so it was pretty hot. I was with two friends and only one of us had Aircon. The single room. The hotel had a bar but no restaurant you could only have very basic pizzas. It's good value if you want to stay near the airport or be close to Bilbao without the extortionate hotel prices there.

We are a family of 4, parents and adult children, with a Great Dane. We were going to Andalusia and we wanted a stop near Bilbao. We found the Palacio Urgoiti, which met all our criteria: accessible to PRMs, because I am disabled, dogs allowed, rooms with terrace. It is an old renovated palace, with a decoration with a slightly old-fashioned charm, which gives it a lot of character. The rooms we booked were very large, bright, with a furnished terrace overlooking beautiful landscapes. The bedding was perfect, the bathrooms were ultra modern and very well appointed. We only had one problem: our mastiff is my emotional support dog and as such she can go with me everywhere. However, we were refused access to the restaurant in a very unpleasant manner: although I explained and showed the medical certificate giving me the right to a service dog, the man in charge of the restaurant was downright rude and didn't want to hear anything. So we went to the snack bar, but there, the height of the tables and stools made access extremely difficult and uncomfortable. I think we should explain the law to this obtuse gentleman, so that he allows service dogs in the restaurant. This was the only downside in our stop at Palacio Urgoiti, which is truly a superb establishment that we highly recommend!

Overall very good. Lack of dining facilities at weekend disappointing. Reception staff particularly helpful in recommending an excellent restaurant for dinner although taxi cost €30.00 each way to city centre. Breakfast was good.

We went here for a big family wedding and we had a wonderful time we all got together ate drank and danced the food was ok the drink great but gradually we noticed one waitress who was rude and abrupt . She was a middle aged lady with long dark hair and she was intolerable. Also there was a younger waitress with glasses long dark hair and young who was always smiling and helpful who was great we loved her . The other waiters were ok friendly and nice in spite of a challenging environment with 200 guests . This place needs a little investment just to send it to the next level some of the old timbers outside are rotten and need replacing .