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I loved this hotel, the location, the room, the food and all but one of the staff and this is why I rated it a 3. We arrived at the hotel early and knew we couldn’t take the room over until 3pm, so we were told we could use the bar, we sat with wine in the beautiful gardens and the exploring began, to our surprise we found a trim trail track had a go and realised how old we are, pretty quickly. How was an amazing member of staff very knowledgable and helpful, like I said the food was good. Now I hope the manager reads this and takes some action, at around 5pm my other half was chilling after a shower and I was stood making a drink, when we booked in at 3pm everything was done on line, if there was an issue, check the computer or ring the room, anyway at around 5pm I heard a bleep and an unknown male walked into my room, when I challenged him he said he was the late turn receptionist and he came to check if the room had been taken over. I was angry this should never happen what if my other half was alone in the shower or valuables were left out and we were not in the room, I was determined this wouldn’t spoil my break, I rang reception to check and complain, the same male answered the phone and confirmed it was him then hung up on me. Undeterred we did enjoy our evening and the next days breakfast but made a complaint with the female receptionist in the morning. If this incident hadn’t of happened which is a security issue I would have awarded 4.5 stars.

The hotel is located in the center of STOCKTON HEATH, and there are 3 supermarkets within 2mins. The landlord PAUL's breakfast was really made with heart and super delicious. The room is simple, the view outside the top window is first-class, and the overall price is very high.

1st the rooms ate very clean, the hotel is spotless. Some issues. The hotel states its dog friendly, this is true, but it's not clear on their website that not all rooms are dog friendly, so the superior room we had booked was downgraded, and a £20 fee added as a charge for the dog. If you are dog friendly then make sure you fully reflect this in the website. Evening meal in the restaurant, the staff were very friendly and efficient. It would appear that the full online menu is not available in the restaurant , a cut down version. Ok. We were advised that the Thai Green Curry was not available. Ok. We ordered, soon afterwards, we were advised that the beer battered onion rings was also off the menu. Hmm, so every is not freshly cooked, but pulled out of the freezer. Even an average chef could manage to produce a batter and cook onion rings, not difficult . Right, the room, is fine, but no ability to regulate the heat, reduced opening on the windows, didn't help. Right, breakfast. We arrived at 8:40, the restaurant was fairly empty. We were taken to a table. The staff appeared to be totality uninterested. We went to the buffet bar, no eggs, asked and were advised they were cooked to order. So we ordered two poached eggs and two fried eggs. No. They can't do fried eggs, only poached or scrambled. That confirms that nothing is actually cooked. No eggs, are they being serious? The scrambled arrived it appear to be swimming in some liquid, not pleasant. Right the cold buffet bar looked poor, the yoghurt was empty. No white bread to toast. The staff were not bothered to ask if we wanted our coffee topping up. At precisely 9:00 AM the staff kicked into action and cleared the hot food. I asked when did they stop serving, they answered 9:30, but they cleared everything away at 9:00. Paying customers who turned up after 9 looked dismayed at the empty hot buffet. The uninterested stsff had to go and get the food from the kitchen .I've stayed in a large number of hotels ranging from guest houses to 5 star, but have never seen such poor attitude at breakfast, a failure to fry an egg. Needs looking at..

This hotel is beautiful every detail has been very very thoughtfully created by a loving family yes it’s a boutique hotel but it feels like your home from home. we attended here for a wedding and the hotel blew me away our room was compact but had every little detail required all the furniture was a high standard and the decor was very beautiful and flowed through each area of the hotel. The bathroom had shampoo and conditioner a beautiful brand, hand soap and hand cream all complimented eachother. The lights had dimmer switched which allowed a warm lighting control or a bright light whichever preferred also there was the mirrors with built in lights extra perfect touch. Breakfast that is included was beautiful and we sampled the £10 supplement for breakfast and both types of breakfast used amazing high quality produce and perfect care was taken as though you are the only one in the building. The hall that is available for room hire was absolutely stunning so can’t wait to revisit and see what the future hold for the parr’s bank. Love the nod to the history of the building as a bank. We most definitely will be returning to Warrington and will be staying here in the future. The hotel is also continuously manned all day and all night so no horrid passcodes or electronic Al check in real valuable people all the way xx Congratulations to all the staff and nice to see owners chipping in with the workforce too amazing and beautiful

It's a standard hotel with Good hot shower, and a nice room temp control. If you need an iron box you can get it from the front desk.

We really enjoyed our visit today. We were only day pass guests tho ( because we are too cheap to get memberships) anyway, the staff on reception at the gym were so helpful and gave us a lock and a towel each, the price was £2 a towel ... 2 quid ! This country is in a crisis right now and like Adele says ' Go easy on me baby ' I handed over my card like Whoopi Goldberg handing the cheque to that nun in Ghost ...unfortunately the sauna was out of use which miffed us off abit but we didn't let that spoil things. The facilities were great .. steam room , swimming pool which was heated ! I had thoughts of a reenactment from the ending of Titanic but no ... oh and a jacuzzi ! After some time of day-dreaming and pretending that this place was my own, and it was part of my new house that I'd just purchased after winning big on the lotto, we got out and headed to the changies. Love that I could dry my hair and get my full geisha on instead of looking like a drowned rat that had been pulled from some kind of wreckage . After our time in the pool , we went for dinner ( we say dinner not lunch , we are Northern) ... we strutted into the bar and grill like we owned the gaff . We were greeted by the beautiful Wynne who was an absolute star. So happy, polite and adorable. It was at this point we needed to channel our inner Augustus Gloop and grip the menu. We got the Peri Peri burger stack each with fries and coleslaw and my guy in the kitchen did not disapoint . Wynne brought our food over and it was delicious,a tad overpriced I thought but it was lovely food. ( i just wont but my heating on for another week) I would've given a full 5 star rating but the sauna being out of order is the only reason why I'm not giving 5. Would come back again, course we would xxx