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The hotel staff I spoke to were great, room was ok - comfy beds, I actually slept all night once I was able to get off. The walls are paper thin though and I could hear the full conversation of our neighbours - this went on quite late for us. Spa is fab - when it’s all in working order, this is the first time we’ve visited when the hydro pool has been working - so you might want to check this if you’re planning to visit. The sauna had been switched off and unfortunately we weren’t in the spa long enough for it to heat back up, but we enjoyed the pool & jacuzzi. The food at the birdcage restaurant is delicious but the service lets it down - slow & sloppy! We had to get the attention of 3 staff members who had been stood in the kitchen talking for 5 minutes, just to pay our bill, as nobody was on the floor. They also have no communication - I paid to get £50 food allowance and the food was still on my bill - had I not checked I would have been out of pocket but the staff should know we have this as we booked through our room number. Its a real shame the place has these let downs because despite all of that I do actually enjoy coming here, but soon I think the bad may outweigh the good and make us venture elsewhere.

AVOID AT ALL COSTS. Only gave it a grade of one as wouldn't let me leave zero I unfortunately booked my parents into this , and I use the term very loosely, hotel at the beginning of December 2023. And only did so as they let dogs stay there with them . I deeply regret booking them in . The lighting was so poor that they couldn't read by it I suspect this was so you couldn't see how dirty it was when you walked in and complain about the room which the lady that showed them to the room and she disappeared extraordinarily quickly, I imagine for the same reason. There was dust everywhere, seen in the light of day. There was used pizza boxes in the bedside drawers along with other rubbish , I suspect this was because there was no bins in the room . The toilet was filthy,old and noisy , the shower had black mold on the tray and up the woodwork. Very small TV with wires everywhere. The bed head board was broken. They slept in their clothes as the mattress was covered in blood and urine stains , it did have a sheet on mattress. Also mattress was completely worn out and compressed to approx 2inches thick when sat on. They didn't get to sleep till approx 4am because of the noise coming from the room nextdoor that seemed to have a revolving door because of the amount of times people were in and out. Also when they paid it was under a different name The Sportsman Hotel. Good job they done do breakfast as they wouldn't have eaten anything that was made there if the state of the room was anything to go by . They just had to post the keys through the letterbox as there was no one to give them to in the morning .

Set in one of the best areas of Stockton on Tees, this place is a disappointment. We went as a party for Sunday Lunch, OMG, the place is covered with televisions, there was even 2 in the Dining Room. The staff were exceptional, the food arrived just to say warm. The Sunday Tapas lunch was crazy, far too big tapas vegetable dishes of Cauliflower Cheese, and a Cabbage one, the portions would have been better shared between two people, what an absolute waste, the yorkshire pudding with the meat in was tiny. Very disappointing TV's everywhere, there is a lovely little room on the right as you go in, that would be ideal for non TV enthusiasts to dine in peace, but that had a TV in too. We were served by Carla who was really attentive, well doner.