Mixed Feelings About This Resort Starting with the positives: The rooms are beautifully designed and modern, particularly the swim-up rooms. The resort’s grounds and gardens are meticulously maintained, with impressive pools, poolside facilities, and an engaging waterpark. The layout, featuring bridges, a long pool, a ”beach” pool, and seating near the bar, is thoughtfully executed. Evening entertainment, especially the live music and the full moon party, was a highlight. The food is outstanding, with a wide variety of dishes that are both flavorful and expertly prepared. Kudos to the chefs! However, there were several areas where the resort fell short of expectations: Arrival Experience: While the staff member who greeted us was friendly, the check-in process was not reflective of a luxury 5-star resort. Rather than being escorted to a comfortable seating area, we were simply asked to ”find a seat somewhere.” A welcome drink would have been a nice touch after the 1.15-hour bus journey. The check-in process itself was impersonal, requiring us to fill out a form via a QR code before approaching the reception desk to ask, ”What's next?” It would have been more fitting to receive our room keys while enjoying a welcome drink in a more relaxed setting. Although the initial impression was less than ideal, it did improve once we reached our room. However, the so-called welcome drink and snack—a supermarket nut bar and warm bottled iced tea—left much to be desired. Dining Experience: We were aware prior to booking that only four restaurants were available, which would have been acceptable if the buffet matched the standard of luxury resorts like Ikos or Sani. Unfortunately, it did not. The buffet quality at breakfast, lunch, and dinner was more akin to a standard 5-star hotel in Turkey, which, while acceptable, fell short of the luxury experience we anticipated. Morning coffee is self-service, and juices are dispensed from machines similar to those found in fast food outlets, with freshly squeezed orange juice hidden away in a corner where many guests might miss it. Seating near the edges of the restaurant meant enduring the noise of cutlery being thrown into bins by staff, who, though hardworking, seemed more focused on clearing tables than creating a pleasant dining atmosphere. It’s worth noting that there is a superior breakfast buffet available in another restaurant by the sea for guests in certain rooms, but it’s disappointing that not all guests can enjoy this higher standard. For a 5-star resort, consistency across all dining experiences is essential. On a positive note, the four specialty restaurants on-site were excellent, though the absence of an à la carte lunch option was noticeable. Staff and Service: The general attitude of the staff was concerning. Many seemed disengaged and uninterested in their work, which gave the impression that they did not enjoy serving guests. While there were some exceptions, they were few and far between.
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