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Highly recommend DO NOT BOOK that horrible hotel! There are much better accommodations around. 03.09- 04.09 Me & my boyfriend paid 230 euros for one night's stay in that hotel (COMO) The receptionist (Cristian) said the policy of the hotel obliges us to pay the whole amount for accommodation while check-in. So we did. I paid the whole amount in cash. The next day 04.09 hotel charged me again the same whole price for my stay by using my card details. I called reception, and Claudia told me that she will call me back, but she never did, she left home without telling any colleagues about my problem. I called reception again the next day and Claudia when she heard that it's me she said that I have to wait for an answer. I asked her how long because I need my money and I want to know when will I have it back, but she dropped the phone! DROPPED THE PHONE! So I don't even know what to do, it is super humiliating to face such an attitude, should I bag the hotel to get my money back?! They do not reply to the emails, do not call me back, or hang the phone if I call. I don't want to go to the police, but what else can I do?! The hotel in Como and the hotel in Milan have two different owners, so even in Milan, they said that they can not do anything to help me. It's the first time in all my travel experience I face such rudeness and unprofessionalism. Apart from that, we did the checkout at 11.15, so we were 15 min late. The receptionist (Claudia) charged us 15 euros (1 euro per minute) for the late checkout. More of that, she insisted that I should pay as well for the late checkout for the other guests, that Im not related to! Because we booked our rooms at the same time for her it means that we are friends and I will pay for them as well! I couldn't do anything since she had my card, I was obliged to pay. The other guests, paid for their rooms separately, with another card, but Claudia still charged me those 40 euro! That is unacceptable! I was very mad, so I told Claudia the trough ”That is the worst hotel I had ever stayed” and Claudia replied, ”YOU ARE THE WORST CUSTOMER EVER”. Apart from all that, the rooms are very poor, the view is horrible! For many years there are the construction works in front, so that will be the view from your balcony! The walls are so thin that you can literally hear all the conversations of the other guests. Thank you for reading that, I hope you will make the right choice and find another place where a guest is not treated that badly for their own money. Good luck

The location of the hotel is OK, very close to Lake Como, right on the commercial street. There are supermarkets, McDonald's restaurants nearby, and the hotel also has its own breakfast. However, the breakfast is a bit worse than other three-stars, but the price includes breakfast and it is very good. The heating in the hotel is not warm, it is recommended to ask the front desk for a quilt if it is cold. If there is no breakfast in the room, don’t spend 10 Euros per person for breakfast in the hotel. It is better to go directly to the nearby McDonald’s or have breakfast at the bar. It’s about 5 Euros for two people. If you drive to the hotel, it is recommended to call in advance and set the location of the hotel. There are not too many cars in the yard at the entrance of the hotel. 15 euros a day for parking

The staff are friendly and the location is relatively ideal except for the church which the hotel backs onto. The breakfast was good and the room was a pretty good size, but the AC was rattly and the beds were uncomfortable with flat pillows. There were no additional pillows in the room, instead we had to ask at the desk. We didn't get fresh towels until we asked for additional ones either and the walls were pretty thin. The elevator was also very small And then there was the bathroom. Very little thought had gone into the bathroom. The configuration was all wrong and seemed to have been designed in a hurry with accessibility (fortunately not a priority for us) an afterthought. There were two showers, one in the back where there was not even a light, a tiny shower head, half unusable shower rack and the bidet right in front of the shower door. The ”accessible” shower with seat was right in front of the door with no screen, nothing to protect the door or the rest of the bathroom. The positioning of this shower and the rails didn't seem to be cohesive for actual accessible use that would allow a disabled person dignity and independence. The toilet and the sink were both huge which again didn't make it seem very disability friendly. There were also two toilet roll holders for some reason. As me and my friend could also only just fit into the elevator, I have my doubts about a wheelchair being able to fit in there Como was beautiful, I hope to go again, but not at this hotel!

Excellent location, in the center (it's a plus but also a penalty for the noise down the street until late at night, especially on weekends). But we must be honest, there is a lot to work on the structure ... Room sold as superior but the superiors are far from it. No TV in the room and this is serious for me if you sell a 'superior' for almost €100 a night. Bad soundproofing, you could also hear the snoring of the rooms next door ... Very inconvenient the fact that it is on a third floor without a lift and therefore only stairs, and at the end of the day it is really hard, impossible for families with prams or the handicapped. Poorly maintained entrance door on the street, it borders the service door of a restaurant / bar that gives off strong smells at all hours. Appreciated the coffee maker in the room and the water, but this does not enhance the structure itself. The bidet leaked, an air conditioner mounted on the kitchen hood with drain pipe in the sink of the same. For a room sold as a Superior at almost €100 a night I would say absolutely not...Ok the cleaning and telephone courtesy of the staff (I say telephone since we have never met the owners for obvious personal reasons, nor is there a reception). to say that they were very courteous in leaving the room for us even after check-out time without a supplement, truly a convenience for those who visit and then return before leaving.

The studio was located in the old town, 9 mins away by feet from the Saint Mary Assunta Cathedral and 12 mins away by feet from the ferries' piers. Self check in was possible (though I was offline, so opted for standard check in). Great staff. The studio was spacious, clean, with all the amenities I needed. Bed and pillows were very compfy. Wifi was available for free. Self check out was simple.

The hotel is easily accessible by bus No. 1 or No. 6 to Como COMO S. Giovanni train station, and the bus stop turns right at the hotel entrance. Crossing the street opposite the hotel is the Old Town Gate. It takes 15 minutes to get to the lakeside ferry ticket office and pass 2 famous churches.