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PLEASE NOTE….. this is not a 4 star hotel. I really don’t know how this has been classed as 4 star. We stayed a week and what a poor show it was. You can see from my photos how bad it was. We stayed on a half board basis with a wine tasting experience. Certainly was an experience 😂. Basically you were given three glasses of cheap wine. A white, red and rose, all at once. It was poured like water from a bucket. No explanation of what wine or where from. Breakfast was awful. The most depressing breakfast room and all the food that should have been hot was cold as no terrines to keep it warm, only a measly lamp that was hardly warm. Croissants were dry, as was the bread and some of the cakes. No fruit apart from the palest water melon I’ve ever seen. There was coffee in the hot water container and water in the milk container. Some of the tables weren’t laid and if they were, ours on most mornings only had a knife, a cake fork and a teaspoon 😂. Chairs were all over the place and it was far from organised. The two guys in the dining room at dinner had no customer service skills or hospitality skills. I think they were just “winging” it. The food was very poor….apart from the pizza which was ok. There is no bar in the lounge area, which is actually in the breakfast dining room. Consists of only four easy chairs! On the second floor landing area an empty wine bottle stood on the floor most of the week…not taken away. Our shower had mould. We have travelled the world and stayed in 3, 4 and 5 star hotels and this one was the worst. The only thing good about this hotel is the location, but do your research, as I’m sure there are more places to stay in the same area.

I know this hotel from 2016... New structure, comfortable and large rooms, with home, wifi, fridge and safe. The very friendly and helpful reception Lord and the bar/restaurant boys are exceptional, very courtesy. The pity is varied, quality, and wine, beer, alcohols never disappoint. In the immediate vicinity there is a gym, a pharmacy, a jet washing machine. Large parking is not reserved. I'm always happy to go and I'll continue to go!

The view from our small balcony with chair and table was wonderful. The location was ideal for getting around on the ferry and for spending evenings in Menaggio, although there aren't many restaurants in town. The charm was there. The bedroom has shutters and curtains. The rooms of “the dependence” are part of the hotel du lac located 20m below, everything is explained in front of the gate. The hotel has parking.