Hotel Gobanador is an old, grand property with a beautiful courtyard, great restaurant, and tremendous service. There were a few flaws that prevented the hotel from receiving 5 stars. But overall, if I were to return to Durango, I would not hesitate to stay here again. Let's get the flaws out of the way first. The property is older with some updated rooms. That is usually not a problem but the room we were originally given had a leak from the ac unit in the room. After they were unable to fix the leak they moved us into a different room which also had a leaky ac. This room also had poor water pressure in the shower and lacked hot water at in the evening. When we reported this to the front desk they fixed the shower pressure and hot water. They were never able to fix the ac so they gave us a portable unit which worked fine. This experience leads to the pros, primarily the service. They went out of their way to make things right and I truly appreciated all their efforts even if they were unsuccessful. The property has a beautiful courtyard which led to a few pleasant evenings just lounging by the pool. There were several events held in the beautiful courtyard while we were there. Then there was the restaurant, La Hacienda, which served some of the best food not just in Durango but I have ever had. The menu was not extensive but everything we tried was delicious. The service was impeccable. The cocktails were expertly made. The wine list was expensive, especially the imported wines. Of note there is a drive through Starbucks in the parking lot. Next to the Starbucks kiosk was a small seating/garden area. Again the staff/baristas here were excellent. There is also an attached parking garage.
We spent two nights at this hotel and would come back. It is not centrally located and you need a car to get downtown or get a taxi cab or take the bus, but it is easy to reach from the main freeways. The room, two queen beds, was very nice, clean and comfortable, everything worked fine. Bathroom was very good too. Breakfast is included but could have been better, our guess is that with the pandemic they cancelled the buffet and are now serving you your choice of things - it is probably also a good way to have less food go to waste.
I was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆♀️ are the best
Very Good
92 reviews
4.2/5
Price from
CAD 123
per night
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Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include shopping on site, a communal living room, and a banquet hall.
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Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
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Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
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Make use of convenient amenities, which include complimentary wireless internet access and a communal living room.
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Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
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Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
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Very Good
80 reviews
4.1/5
Price from
CAD 42
per night
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