GGuest UserI was unsatisfied with the front desk employee name Alex .I have arrive before my check in .He told me they have a room available but I have to pay extra on the side for the amount of $78.00 I told him I do alot of traving never experience this before . I have already pay in advance.He refuse to let me speak to the manager . Just has us sitting there . We had constantly made call to the front desk request the room to be clean . They forgot to give us towel 3 hours later. The only postive feedback I have to give is the pool and spa area they where very nice . SANDRA GAVE US EXCELLENT SERVICE her massage 💆♀️ are the best
GGuest UserThis is my second time at the One. The hotel is conveniently located next to the Paseo Durango, a mall, and a Liverpool and Sears. It is centrally located and ordering an Uber is easy. The staff is very friendly, careful with my heavy luggage, and the breakfast was acceptable. The bathroom is a letdown: nothing but soap and towels, without and toiletries, and things were going well until I found a long hair in the sink (I hardly have any hair at all). I believe it’s a good, functional option for people on the go who are looking for a decent place to spend the night.
AAnonymous UserI'm sure I can say that it seemed to be doing a favor to you (Karina or Karen I don't remember your name well) reception. Raquel and buttons (Oscar) well. I wouldn't come back yet. The hotel was very comfortable and was very comfortable.