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I, with my pregnant wife and toddler, booked for an executive room (Japanese-theme at room 104) in Sogo Hotel, Mexico, for 24 hours as an escape during the New Year's Eve. If the price tag in the room is akin to a run-of-the-mill motels, you can never hear any complaint from us. But for a hotel that claims to offer an executive room, it should live up to its promises; unfortunately, not in my family's experience. Let me break down the reasons: 1) Price - I booked my reservation in travelbook.ph with insider's discount but it was not awarded to us. We were charged for a regular fee. 2) Cleanliness - You can easily deduce that the previous occupant smoked cigarette. You can still smell the third-hand smoke up from the ceiling to the bed. It's suffocating to breath at first especially for me who has sensitive nose. 3) Aircon - Sleeping was hard as the noise of the aircon is like a nearby jackhammer, or a motorboat's engine. We were forced to turn it to fan just to silence it at the expense of sweating up. 4) Light - There was no light at the dining area and I called for an assistance twice. No one came to fix the bulb. 5) Security - We left the room to have a dinner and we asked for the concierge to lock the room (we were not given a spare key, that is their policy). However, the concierge was adamant to lock our room and claimed that it was safe even if we left our room open. I insisted on locking our room before leaving and the concierge showed unwillingness to do what I requested. The security guard looks frightening. We're not on to discrimination but you'll understand us if you were in the actual scene. Imagine a silhouette from a bit far. Then up close, he suddenly cut and blocked you and see an image of a drunk man wearing a guard's uniform. Coupled with this, he asked us in an interrogative tone if we were going to leave and asked our hotel room's number. I understand that inquiring is part of his work but at least he should pepper it with a smile or courteous tone. However, his approach caused us to be cynical in giving information especially with the premise that the concierge is unwilling to lock our room. I was about to put out my cellphone to record his hoodlum-like gesture but he suddenly stopped asking us and just radioed the concierge. 6) WiFi - Imagine a crippled turtle that is forced to run. That's how slow the hotel's WiFi in the room is. 7) TV - You cannot find lots of channels to watch on. Thankfully, we brought our own movies. The only thing that we enjoyed above all in the room is its spacious toilet and bathtub as my toddler enjoyed swimming while bathing. But generally, as a family-friendly hotel, you cannot expect it to be ”so clean, so good”. You have been warned.

the service is excellent and accommodating. The facilities is very clean. I will be back for the next time for another stay in this hotel. Highly recommended

The resort is near a piggery farm but the overall experience is excellence. The staff are friendly and very accommodating. When we arrived at the resort we are greeted by their front desk with a huge smile and someone assists us to our room. There is also instance that when we order food on grab and the rice is missing the staff let us buy the rice they supposed to eat on their lunch.

Great Hotel with friendly staff. The rooms were nice and clean. Comfy beds with conforters as blankets. Cool A/C and nice updated bathrooms and floors. Has a free breakfast buffet and the food choices are pretty good. Staffs are always friendly, I would stay again here if I was in the area. Really enjoyed my stay!

Said that we have inclusive breakfast but when we came there we are excluded on the breakfast... kind of disappointing you should've communicated with each other in terms of our bookings.

What a perfect place for staycation. The cleanliness and amenity of the entire hotel was Verygood. Very accommodating staffs from arrival to our departure. We feel very welcome. The hotel staffs were very attentive to our needs. Not much amenities but the place was very relaxing. The ambience not so good. Their food was so nice and delicious. We will visit again soon.

Its worth for the price you paid. A very business friendly hotel where you need to be at the office the whole day and needed a good night sleep after. Its clean. Has toiletries. Staff wer friendly. Almost all food chains available nearby, the hotel serves tapsi breakfast which was a plus. Food deliveries like foodpanda and grab is also available. All in all it was smooth and peaceful. You cannot rate it as a 5star hotel since you did not pay high for it. Worth the price.

I'll be writing quite long review for this. My apologies for whomever will be reading this. We stayed in Hamanda hotel over the weekends and we've chosen to book for their Deluxe room which is more spacious than the classic room (which I presume their standard room) -During arrival and finding the hotel (thanks to waze app) we're quite unsure if where's the entrance of Hamanda. Its located beside the Souq restaurant or rather inside the Souq restaurant. I believe this should be indicated on the reservation confirmation as well to avoid confusion. -I did message them on Instagram but I understand that responses might be delayed. Tried reaching out through phone, but it keeps on ringing then that's the time we decided to go inside. -We're immediately assisted once we log in on the log book (not what I expect) I thought they have some front desk or something but we we are assisted by the staff to go inside within the resto vicinity. -Check in was breeze. We were led inside our room and inform about the breakfast and a bit of the house rules. -Breakfast- a bit small for its serving size. my suggestion is they can probably ask first too the guest if they opt for a non pork variant. -Design of the room- I can't complain as well as the pool area. Good use of eco friendly materials and resources. -Aircon inside room 6 is not cooling properly. Kindly check this. -shower- it seems that no hot water is available -NESPRESSO Machine- so cool for you to include but we tried making it and coffee lacks some milk (if you can provide it would be great but otherwise, good job!) -amenities- two toothbrush kits are provided but only one small soap. Make sure to improve this also. -Price- I might say for the design it was okay but for the service it seems that its not reasonable but I believe this would be improved! :) Lastly, I'm missing the hospitality and warmth in service. Hope this could be improved as well! Thank you and hoping to get back and see improvements!