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I think there should be thorough cleaning at each guest change. The towels and sheets have many dirty stains. There is little cleaning in the corners of the houses, we always find cobwebs, dead spiders and other animals. In 7 days, we were told that there would be a change of towels every other day and that did not happen. They only changed towels once, and we had to go to reception to ask for new ones. We didn't have a carpet at the entrance to our house, which meant we brought dirt from the street inside. The staff are very helpful and attentive, the pools are wonderful and the location near supermarkets is very good.

Visited on the 23rd July for a week with my partner and 3 year old daughter. The staff at the reception were amazing, the apartments big enough very comfy beds big bathroom , two balconies , air conditioning in bedroom and sitting room which was badly needed as it was very hot, indoor pool and outdoor pools. 24/7 shop and this lovely lady that was Serving such a kind person. Wish I known her name so I would mention her on here. There’s a lot of young people even tho I’m only 32 but this holiday was a family holiday so we weren’t into partying etc , the noise level of people screaming at 5am was out of order ( I know it’s not a hotel fault) thankfully my daughter sleeps thru any loud noise. If your children not sleeping well I wouldn’t go there. NO OFFENCE! - the lifts they need improvement very slow and very little space. - the oven ( I will post a picture) was just beside the door which has the bin in it, but that’s not a problem, the problem was that I couldn’t open the oven because of the door. - the shower not working properly , and would leak the whole time - the toilet water kept making noises 24/7 - the ladies that were cleaning our rooms seemed to be in and out. The only thing they were doing was giving us new towels , changed bedsheets and change bins, they didint hoover the rooms , didint leave extra shampoos. I had to sweep the floor all the time. - the bar was ok I suppose , pity they close the food bar so early and all we could order was pizza for 12€ and unfortunately it’s a frozen pizza which wasn’t great at all. I know I can order take away but would be nice to have good food in place Iam staying. - wish there was a kids club as there was a lot of families in there Maybe one day management will decide to upgrade the apartments. Anyways in overall to me the most important was that my family have good fun, nice and comfy bedrooms and to have good staff. And that’s what we’ve got. Iam seriously satisfied with the staff being so amazing and kind. Thank you so much

Great room great breakfast great stay. We had a lovely stay for our 10 year anniversary at the hotel. The hotel had left us a bottle and a card for our special occasion which was a nice touch. The room was very large and room and hotel throughout were beautifully decorated. The jacuzzi was not working and the squash court was leaking (not that we intended to play squash) just an observation. We loved the breakfast and felt there was plenty of choice just needed another coffee machine as the queue does get very long. We can’t comment on lunch or dinner as we spent all of our days out exploring and finding the back streets of Albufeira for some amazing seafood and traditional Portuguese cuisine. We were only there for a long weekend. The staff were all nice and the only criticism’s of the hotel would be the charge for using the safe in the room. Anything to make an extra buck… I have not had to pay to use a room safe ever before so that was a new one on me! Also the shuttle bus that was broken was out for 2 days and they didn’t think to put on another option so we had to use Uber instead, which were cheaper than the taxis that the front desk would call.

The location is near residential area and is peaceful and quiet. Our room and balcony faces a not very pretty lot but it didn’t matter so much as we weren’t in the room much of the day. The room was clean and the kitchen very well equipped with utensils and appliances. the sofa bed sheets had some hair which was not too pleasant. On one of the mornings, the electricity went out for 30 minutes but luckily it wasn’t too hot at that time. As it was September, the hotel was fairly quiet most of the time although the front desk told us they were fully booked. There were supermarkets nearly so it was convenient to get food and drinks, and there is a couple of very good Portuguese restaurants within walking distance.

We stayed here for 3 nights late February 2024 in a City view studio. The entrance to the hotel is badly situated and really needs better signage or access to make it easier to carry cases to reception. Having said that it was bright and clean in the main hotel. Our room was on the 3rd floor with a good sized balcony with afternoon sun and you could see the sea in the distance ( Room 358 ). Although the room was clean the furniture/facilities were very dated. The bathroom needs to be refurbished along with the whole studio to be honest. The pool looked very inviting but the weather didn't encourage us to use it. I would imagine in the warmer months it would be lovely as there's plenty of space and sunbeds. Walking distance to Old Town is about 25 minutes and there are plenty of beaches in the area. If you're young at heart The ***** is about 5 minutes walk away but at this time of year it was mainly drinkers that were catered for rather than restaurants. As with most drinking areas they don't really start until about 11pm although there are places open all day with the usual touts trying to get you in. The Old Town is more of an eating area and is better for families. Fisherman Beach is huge and very clean heading east along the coast.