"Unfortunately when a hotel has a good team one person can affect it so badly. I highly rate the hotel and its services. But as a business traveller here investing in Tunisia, device at a 5 star hotel should be the front desks top priority.
After asking Aziz in reception regarding room service he explained it was on the tv with the menu and how to order. When I arrived into my room I finished some emails and went to the tv to look at the menu and the screen said that room dining finishes at 11 or 11.30
The hotel is very far out of town 20mins so I had to sleep hungry
I spoke to aziz in the morning, and he said the tv was room didn’t really care about the matter and said it will change
Same situation my next night finished work late came back to my room and call room dining, No one answered, called again a main half asleep didn’t know what the have on the menu, he said someone will call me, someone called after 30mins when I was ready to sleep.
Again I went to sleep hungry
When I spoke to aziz in the morning he was too busy to care again. And once again a professional establishment needs to have staff that have attention to detail when it comes to the care of the guest especially people who are investing in Tunisia like the establishment that hires him.
Shame"
"Monastir has a beautiful view. The castle on the slopes is a bird's eye view of the curved beaches and piers filled with hundreds of yachts and sailboats. A few hundred meters from the castle to the city center is the Medina surrounded by the ancient city walls. Our Marina Cap Monastir-Apart’hotel is located on the other side of the castle castle. From the door of the room, you can see the light blue and white boats and masts in the levee. At the outermost end of the levee, there are three lighthouses of different colors, which play the role of finishing touches, making the picturesque scenery more perfect. The hotel and other hotels are white-walled blue window doors that look beautiful and elegant against the blue sea and blue sky. Although it is located at the pier, the hotel is safer and the traffic passes through the security checkpoint. The security guard of the office proposed to get on the bus to the hotel and take us to the lobby. Then, go back. Say you want to tip, but you can't come out; say you want to help, there is no smile from beginning to end; say security, he will not let go when he walks in other cars... In short, some are puzzling. Hotel facilities are good, but there are kettles and toasters better; WIFI is not strong enough, the room and room are different; there is a range hood, but the effect is not enough, even if the soup, the fragrance is mostly left in the room. On the top of the city, there is a big castle,which has a birds eye view of the port where there are hundreds of yachts and sailing ships. several hundred meters away from the castle, there is Medina Marina Cap Monastir-Apart'hotel is located in the port, which is downhill of the castle. From the Apartment, we can see the yachts and ships, with the colors of white and baby-blue, And three light-houses standing on the dykes, which makes the view perfect."
With a stay at Helya Beach Resort in Monastir (Skanes), you'll be a 5-minute drive from Presidential Palace of Bourguiba and 7 minutes from Stade Mustapha Ben Jannet. This all-inclusive hotel is 4.3 mi (6.9 km) from Spring Land and 4.5 mi (7.3 km) from Falaise Park.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a waterslide. This hotel also features concierge services, gift shops/newsstands, and a hair salon.
Grab a bite to eat at one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 330 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms with bathtubs are provided.
"Un. Gros problème au niveau de la climatisation, notre arrivée, notre chambre, on aurait dit à cela, on est en plein mois de juillet sous canicule. L’hôtel n’est pas frais du tout. Je me retourne au pré du service de réception. Qui me dit qu’il feront de leur mieux, ils ont essayé d’envoyer des personnes pour l’entretien ça n’a rien changé. L’hôtel à une fille, installation de climatisation. C’est un système de VMC où ils mettent de la glace pour étaler la fraîcheur au niveau des conduits de VMC. Ce n’est pas normal qu’en 2025, on a son type de climatisation dans un hôtel soi-disant cinq étoiles voilà le gros point noir à régler très vite. Sinon le reste est très bien personnel et très professionnel. Très accueillant. Tout nous parle avec sourire, le buffet est très bien. C’était un hôtel respectable à ne pas visiter en saison estivale avec la chaleur qui fait nous reviendrons certainement, mais pas en plein été. J’espère que la direction pour trouver une solution à l’avenir pour régler leurs problèmes de climatisation et payer 635 € pour deux nuits et ne pas avoir une chambre fraîche sous canicule, ce n’est pas normal nous faisons un voyage de Lola Tunisie qui a mal commencé on est déçu. En tout cas je vous remercie le personnel de l’hôtel pour leur professionnalisme et leur accueil "
"Top hotel, top service, top food, top entertainment staff, no respect for hotel guests!!! Held hotel guests very naked very casual not dressed very shocking!!! in the hotel entrance hall and in the buffet restaurant it is necessary to review the clothing of certain customers (female) we must respect the very vulgar people see half naked for a very beautiful hotel it spoils the image of this hotel inappropriate behavior of certain customers and the host flirts with customers, a shame for such a beautiful establishment!!! To see urgently the rooms are perfect maid at the top very clean establishment despite the rest thank you to the service staff and respect the rest to see again urgently lack of respect thank you to the manager and the director to review certain details thank you for your welcome ."
"EVERYTHING GOOD JUST THE HOTEL EMPTY BECAUSE NO START SUMMER SEASON , PLEASE MORE CAREFUL ABOUT THE CLEANING , SERVICE OF THE RESATUARNT GOOD , MORE DRINKING WATER PLEASE IN THE RESTAURANT IN FUTURE , THANKS"
"Great and wonderful service and kind hosts. Helpful. Provided a Nice breakfast and welcome arrival with bread and cheese and yogurt. Even dessert and warm and gracious dates and coffee on exit. So kind. The place is very suitable for the price. A great fl offership right around the corner. And the famous Ruind are a five minute walk down the road. Pillow and bed were comfortable. Hot water that’s actually hot. And wifi that actually has good speed. Yay! I would certainly automatically stay again. All They must do is find me a teaching job in town. Ha. Truly. It’s a good choice if you stay here. "
28 reviews
6.9/10
1 night
From CAD 22
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Trip.com's insights for hotels in Monastir
Plan smarter with Trip.com’s data-backed insights on travel seasons so that you can book your Monastir hotel at the right time!
Which month offers the lowest hotel rates in Monastir?
January is the most affordable month to book a hotel in Monastir, with average nightly rates around CAD 88. Prices peak in July, when rates reach about CAD 292 per night.
(Based on Trip.com data from December 28, 2024 to December 28, 2025.)
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CAD 100
CAD 200
CAD 300
CAD 128
Dec
CAD 88
Jan
CAD 116
Feb
CAD 91
Mar
CAD 160
Apr
CAD 148
May
CAD 178
Jun
CAD 292
Jul
CAD 236
Aug
CAD 176
Sep
CAD 120
Oct
CAD 117
Nov
What is the cheapest day of the week for hotels in Monastir?
Hotel rates in Monastir are typically lowest on Saturday, with average nightly rates around CAD 126. Friday tends to be the most expensive, averaging CAD 221 per night.
(Based on Trip.com data from December 28, 2024 to December 28, 2025.)
There are multiple promotions and discounts all year round for Trip.com users . Please check the promotions page to see what promotions are available now on Trip.com.
Which hotels with fitness facilities in Monastir are popular?