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The hotel staff is polite. It's easy to go anywhere for sightseeing and you can play late at night. The hotel was very clean and comfortable.

I wouldn’t stay at this hotel again. I was traveling solo, and chose this hotel since it was one of the ones I could book with my Chase Ultimate Rewards. I figured it was in the average range, and I have had some good experiences with this brand of hotels in the past. Upon checking in to the hotel, there was a “be back shortly” sign but the guy was just sitting on a chair playing on his phone. A man walked over and loudly pronounced , “You look like you’re checking in!” which startled the concierge and he walked over to me. The man who had walked over to the desk was under the influence of something asking the clerk really bizarre requests and berating him and calling him useless. I give him credit for handling the situation with the man’s rudeness very well. However, the individual started trying to ask me all these questions about myself and being extremely uncomfortable. I was a female by myself, and when the man proceeded to start being pushy and following me the clerk did nothing to deter the situation. When I got to my floor, there was a common area outside the elevator. I’ve never seen this and I don’t understand why you would have that right around people’s bedrooms. Of course, my bedroom was right next to this and the elevators. I’d drove 3 1/2 hours after working a 12 hour shift and there’s a bunch of drunk people just hanging out on couches outside my room. The bed itself was extra firm, but the pillows had so fluff to them whatsoever, so I woke up early with neck pain. I had thrown on a coat (nice brand) and a hoodie (it has my first responder work emblem on it), because it was so cold to go out to my car. I don’t know what it was, but when I walked up to check out the lady didn’t look up at me and didn’t say anything. When I said I was checking out she acted inconvenienced and never looked up to make eye contact with me. People talk about the view here. I grew up near the ocean and found it underwhelming. If I bring my family out here on a trip, I definitely would not stay here ever again. Thank goodness I was only out here for one night.

We were on a road trip and stayed at the Alice hotel for one night! I wish we had programmed to stay longer! The hotel room was beautiful! Very spacious and very comfortable!! All staff members were awesome and very accommodating. The only thing I think could improve is the breakfast. Selection was a bear minimum.

Check in was a nightmare. The front desk person (Cherokee) was completely rude, unhelpful, unprofessional, and made me feel as though I was bothering (because she had to put down her cell phone!) her by asking to check in. She never asked about welcome amenity, never recognized my premier membership status, never asked how many keys etc., just wanted me to go away. Spoke to the general manager the next morning (Marcie) who was very apologetic and offered to add some points to my account (which never happened) and wrote me a nice note. Two days later ( a 4-night stay) I spoke to the morning front desk person (after getting her attention from the back office area where she was playing on her cell phone) and asked to have my room serviced that day with fresh towels etc. She said ”no problem”. Got back to the room at 10 PM to find that NOTHING had been done. Had to call down to the front desk and go down and at least get fresh towels. The breakfast was horrible. almost every hot item, sausage, bacon, biscuits and the omelets were burned and cold EVERY morning. The guy that was apparently servicing the breakfast area spent more time outside than he ever did taking care of business. The coffee area was consistently out of cream, the counter top was filthy, and the coffee was Luke-warm at best and some of the pots actually were filled with coffee grinds. Finally, the property is filthy, the foyer, elevator area, the coffee area, and the breakfast area. Nothing vacuumed, nothing mopped. Just gross all around. Had a reservation booked for Thanksgiving but cancelled that today. IHG needs to look into this place as it is an embarrassment to the brand.