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The hotel was in a good location, quick trip to stores & restaurants. The service was decent, staff sent texts, checking in during our stay if we needed anything. Besides the location, my main reason for choosing this hotel were the amenities, however, upon arrival we found the hot tub was broken along with the fire pit. Since the hot tub was down, I wanted to upgrade my room to include a whirlpool which was declined. It did the job of having a place to stay but for price & poor service for my birthday, the likelihood of my staying at Cambria again is very slim.

Do you want to stay in a hotel that is conveniently located just off of I-90, & is just a short 20 minute drive from downtown Cleveland? Then stay here. Do you want to park your car in a well lit, safe parking lot? Then stay here. Do you want to stay in a hotel that is conveniently located near restaurants, a Meijer store/gas station, & a Get 'n Go convenience store? Then stay here. Do you want to be welcomed by a friendly, helpful staff? Then stay here. Do you want a super clean room that: - Is free of bugs, debris, & other...things? - Has comfortable beds? - Has an incredibly clean & well stocked bathroom? - Has a kitchenette with a stove, oven, microwave, refrigerator/freezer, dishwasher, plates, eating utensils, cooking utensils, drinking glasses, & a roll of paper towels? Then stay here. Do you want to stay in a hotel with a nice, cozy bar in the lobby? Then stay here. Do you want to stay at a hotel that offers a free ”better-than-continental breakfast”? Then stay here. Do you want to stay at a hotel with fast checkout? Then stay here. I get all of these things, & more at the Residence Inn; that's why I stay here every time I come to Cleveland. Stay here; you won't be disappointed.

My rating is based mainly on the hospitality of the staff. So when reading this keep that in mind. I decided to stay here before my trip to Punta Cana and while it does need some tender loving care the staff went above and beyond to try their hardest and accommodate with what they had. My first room had a Heating and Air conditioner that's when the fan started up sounded like the prop of a aircraft starting to turn. ( Hear the video below) As you can image sleeping that night was a little tough because even with turning it completely off it still had a protection mode where it would turn it self on and make the sound every 10 minutes. This rooms TV the sound was also muffled so I think the speaker was messed up. On the plus side the water pressure in the shower was amazing and the WIFI was incredible so good I was able to even use my VR while in the Hotel while is pretty rare. While all this was going on they did have a fire alarm go off but it was handled in a very professional manner and it was due to the heated pool and how cold outside it was. There was no fire just a fluke that the sensor falsely detected it so they were working on that today when I left. I spoke with Lisa at the front desk about the Heater sound issue and we tried to put me in a few other rooms but they all had some issues too one had a broken wheel to the desk table so it just fell and another didn't have the best wifi. I asked to just have the Heat/Ac disabled and I would try to work in the room without it. They did that and even offered me a space heater. This by the way is above and beyond for a hotel!!! After a bit I took Lisa up on this offer and eventually I got too cold and decided I should probably change rooms she found another one right next door it appeared everything looked great so I moved it wasn't till the morning I found out the shower door was misaligned so when you close it, it just opens on it owns kinda annoying but I know after letting them know about all of this I am confident these issues will be resolved next time. You can fix all this stuff you can't fix staff and their staff in my opinion are rock solid and I would stay there again for that reason alone. Breakfast I thought was really good too they have these Quiche's that they get from Gordon foods that are so yummy and they switch out the meat, have a waffle station along with multiple drink options and fruit. (see pics of this) The restaurant next door (I will do a separate review on) but they are also pretty amazing and if you stay here and eat there they give you a 15% discount so keep that in mind! Tips to the management to make this a great property: Fitness Room: Add Treadmill, Make filtered water colder Room 124: Fix shower door alignment Room 125: Fix desk wheel on table leg or fully replace Room 126: Fully replace HVAC with newer unit, replace TV In all rooms I would check for stained curtains and make sure you have mattress protectors LIsa needs a raise for the level of profes

We were disappointed with Homewood Suites this time around. I noticed a pumped in fragrance as we got off the elevator. I never noticed that before. To me, that’s indicative of attempting to hide unpleasant odors. We had a 2 Queen suite. Separate bedroom. I thought the room had a faint smell of urine to it. They do allow pets in this hotel. The furniture looked a bit old and stained. Same in the 1 bedroom King suite we had. All the beds had some odd linens. The sheets and covers did not seem adequate or wide enough for the beds. My sons’ beds were a tangled mess by the time they got up in the morning. My husband I weren’t comfortable in the king bed and it’s crazy covers. Also in the king bedroom, the A/C/heating unit was blowing right on the bed. They are only inches apart. We shut it off because it was so annoying. The ceiling fan helped for air circulation. We did not sleep well, unfortunately. Breakfast was ok.

Nice place to stay for the night. Stopped here on our road trip… located in safe office park area off highway. Patio area off lobby if you want to sit outside. Lots of seating in lobby for breakfast which is fine. They have a huge indoor pool & hot tub AND a splash pad area for the kids. Busy spot. Room was clean & comfortable. Towels are tiny. We had to ask for more as there were 2 in our room for 4.

Well where to start, the rooms weren't very clean; the table tops and night stands haven't been acutally cleaned in quite some time. There were sticky stains; spills still left on them. Dresser drawers haven't been dusted in quite a while. Bathroom sink is clogged. Mini kitchen counters were okay. As for the breakfast, what a joke. Granola bars that have been there for who knows how long, same with the muffins. Coffee, ok if you like it black; creamers were nothing but french vanilla; and hazel nut. Yuck. Not my flavors. I guess you get what you pay for, next time, I'll spend more to get a better stay.

This was a last minute trip for an unexpected reason. The staff is always very helpful and friendly. We usually request a certain room and when it is available they always provide it. If the room is not avaible they provide a similar one for us. You will not beat the location of the hotel. You have everything you need within walking distance.

Hampton Inn Westlake offers a very nice room at a decent, fair price. Check in was a breeze and they had both cookies and popcorn in the lobby in the evening. Room was nicely appointed, bed and linens were comfy, although there are only two towels in the bathroom. TV worked great as did internet. Room was clean. Basement level was under construction, but we did not notice any construction issues either on the lobby floor or the fourth floor where our room was located. Note: hotel front desk clerk did not honor room preference or location reuest, however this was a minor thing. The hotel is located right next to a Bob Evans with a Wendy's next to it and there is a huge shopping mall/center type area on the other side of the intersection which would offer something to do and numerous places to dine without having to drive any further. Hotel was easy to find off I90. Breakfast was good with some decent variety, but did not offer as many choices as other Hamptons I have stayed at in the area. Still good, hot, and filling. We didn't use pool or exercise room as we checked in late and left early, but I would definitely recommend this hotel to a friend and I would stay again if in the area.