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TOOK ME OVER 2 HOURS TO CHECK IN!!!!!! Because they charge me wrong on the upgrade!!!!! Worst hotel experience with this guy - Greg - Very rude, unprofessional and feeling he is smart and trying to take advantage on the guest. Not being helpful at all. They charge me completely wrong on our upgrade, and basically refused to correct their problem! And different front desk gave me completely different number on the upgrades and refused to take any responsibility but force you to pay! Totally horrible experience overall…. Well, here is the update, when we checked out, they charged me wrong again, totally ignored what they have promised. I even have them printed out when I’m checking in on how much they will charge at the end, and today when we checked out, they charged wrong again!!!!!! As if those two hours at check in is all wasted. DO NOT WASTE YOUR TIME AND MONEY AT THIS HORRIBLE HOTEL! They will do everything they could to rip you off.

Love Ameristar because they care for veterans. I get free slot play, my rewards for food and a great room with a great view. I have stayed here at least 10 times this year and it is definitely my go-too place for a great stay-cation experience. Highly recommended! Thanks for giving back to veterans.

After reading the previous reviews, it seems that ruining guest's birthdays are a common occurrence. I made plans to celebrate a milestone birthday 4/14-4/16. I reserved 2 rooms well in advance, received a confirmation email on Monday 4/10. On Thursday evening I called the hotel to confirm that one of the rooms was handicap accessible. Within minutes of my inquiry I received a untrue. phone call from someone named Tony. He identified himself as the hotel manager and informed me that my reservations were being canceled and I was banned from the hotel due to a conflict back in mid January 2023. I allowed a party that had been identified as a victim of domestic violence to stay in my room. Although I didn't stay in the room, I was using it to shower etc while my hot water heater was being replaced. Within the first 24 hours of check in I discovered that other persons that were not authorized to use the room were staying in it. I immediately informed the front desk and accompanied security to the room to identify the the unauthorized parties in the room. Tony stated that this incident was not the first time I ”had caused issues”. That is absolutely untrue. I have never been notified of ANY damages, nor I have ever lost a security deposit. To confirm a reservation several days in advance and then cancel it less than 24 hours before guest check-in is unacceptable. My best friend and her significant other were making a difficult trip to be here for my celebration. Her s/o has been in and out of Craig hospital for the past several months. This trip was really going to be the first chance they've had to hang out with friends since his accident. To have to call them and tell them not to come was embarrassing for me and a huge disappointment for them. It was ok for me to spend my time and money in their casinos for the past 3 months without hearing a word about an issues with the hotel. You put a huge damper on what was to be a fun celebration for me as well as ruining some well deserved respite for my friends. Well Done.

This is a great hotel in Evergreen just off of I-70. Stayed 4 nights in the 1 King Bed, 1 Room Suite, 2-Person Whirlpool for a vacation to Colorado and had a comfortable stay. Pros: - Convenient location right off I-70. Within 20-30 minutes of Denver area. Within 2 hours or less of most areas in the Rocky Mountain region of Colorado. Just a short drive from a Wal-Mart Supercenter and 24-hour gas station. - Room was great. Clean, comfortable and updated with plenty of towels. The room featured a microwave, fridge, coffee maker, desk, electronic fireplace. Jacuzzi bath was fantastic. Room also featured a separate shower. - Housekeeping is only done per request but on the third day in my room they went ahead and cleaned without me asking or requesting it which was a pleasant surprise. - If not busy and nice weather the breakfast area features a nice outdoor seating area to go along with the indoor seating. - The room was quiet. The first night I was there they had two wedding parties at the hotel with almost no vacancy. Was concerned about it being loud at night however I didn't hear anyone else at all the entire time during my stay. Cons: - Breakfast was subpar with limited options. Pleasant staff but not the best breakfast I've ever had in a hotel. - Parking wasn't the best. Plenty of parking for guests even when full but it is mostly located at the front and west sides of the hotel. If you are in a room on the east side be prepared to walk a ways to get to the room. Overall: 4.5/5 and would stay here again during another visit to Colorado.

-Green to the Extreme- This hotel should have 5 stars as they have excellent breakfast, the facility is renovated and in good shape, parking is free and common areas are well-maintained. My main problem pertains to their ”Green” practice, which has been taken to an extreme level. As a ”green” hotel, the lights in the room shut off completely after 30 minutes of in-room motion. Working at the desk in my room, I had the lights shut off 5 times while I was trying to work at my desk (very annoying). Secondly, all of the outlets are set to green timers so they shut-off after 30 minutes. This means that their own alarm clock doesn't work because it resets to 12 AM every 30 minutes......lol.....why is it even in the room? Being green is one thing, penny pinching is another. If they truly wanted to save the environment, they wouldn't have a hot tub and pool (believe it or not, heating these puppies 24-7 costs far more than shutting off visitor's high efficiency LED lights and outlets. Get rid of these bologna problems and you will get five stars.