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This property was definitely overpriced for the what we received. Lobby was nice, if outdated, and at a glance appeared clean. The front desk has signs up that informed us that we needed to check out at the desk or at least call the front desk to check out. This made me wonder if they had an issue with credit card fraud. At check in, I requested a ground floor room and was simply told “we don’t have any”. When I said “nothing?” The desk clerk then said “not with your room type”. Well, why didn’t you say that and offer me the option to change? Which we did, going from a king to 2 queens. The clerk did not point out the room on the property map. Only saying I could drive around and park in front of the room. The room was dreary and dim, definitely not enough light. The privacy curtains didn’t close all the way, I used a hanger to clip them closed because they were broken in the middle and on one side at the top. The room smelled of urine. We had to let the water run for nearly 10 minutes to get hot water. The room was definitely in need up repair and updating. On checkout, while waiting for my receipts I noticed a breakfast room on the map. It was on the farthest corner from the lobby in the building with the sleeping rooms. I don’t know if there actually was a breakfast served because it was never mentioned at check in or out. We probably would have only had coffee. After checking out in the lobby I wanted to make a final bio break before getting on the road. The ladies room was marked as out of order and the men’s room was locked. When I asked about the restroom the clerk gave me a key to the ladies room which was obviously not out of order. We won’t be staying there again when there are so many other options

As a travel agent I have stayed at numerous hotels around the country and around the world, ranging from very primitive options to ultra luxurious ones, and everything in-between. My husband and I found ourselves needing a room for one night in Casa Grande, Arizona. I am so glad I selected the Best Western Plus. The hotel has plentiful, free parking, free WiFi, a small outdoor pool and indoor workout room, neither of which we used. The Best Western Plus is an immaculate, new hotel, with bright, cheerful rooms, nicely and simply decorated, wonderful window blinds which help block the heat but still allows light to flow through the large windows. The air conditioning worked seamlessly and effectively which was necessary in such heat. Beds were comfortable, with ample bed lighting which can switch to personal lighting with the press of a switch if one is reading in bed and one doesn't want to bother one's partner. The front office staff were all very efficient and pleasant, offering us a snack plus a bottle of cold water from their pantry upon check in. Sometimes it is the smallest and the simplest of unexpected gestures that are the most gratefully received and appreciated. They do not have elaborate fruit options, but the normal banana/apple and orange selections. The free breakfast buffet in the morning offers tasty and healthy options. The yogurt machine and make your own waffle iron plus the elaborate coffee machine elevated the breakfast experience to a level not normally associated with Best Westerns. For lunch and dinner options, the Texas Roadhouse restaurant is located in the same parking area as the hotel, with many other dining options, mostly fast food, near by. Many restaurants are closed Sundays and Mondays in this area. Yes, this hotel charges a higher rate than others in Casa Grande but to us, it's well worth the money. I wholeheartedly recommend this hotel and know we will be back.

Check In was fine. Arrived to an open room. Found a used bandaid in the bathtub, no shower curtain and one bed had a stained sheet. Staff was quick to respond and everything was made right. My mom is 92 and she had a tough time getting in the bed due to it’s height. Booked hotel for two nights but they didn’t clean up the room the after the first night which I expected since there was no discount for the second night. Upon check out the staff gave us a small potted plant, I assume for a sorry for our problems. I recall booking breakfast but there are no breakfasts at all except for coffee and juice I was told there would be some small pastries but I never saw any either morning. Anyway it was like the second cheapest hotel in the area so I wasn’t expecting a great experience. Room was clean but needed some minor repairs. Overall a 2 in my book.

It is always a pleasure to stay ay a hotel/motel where you are provided a great experience. Siegel Select Casa Grande is one of the places. From making reservations, checking in, and the room I was provided this was an awesome experience. I will continue to stay at this location anytime Im in the area. I also will recommend this location all that asks me and are in the area.