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I was excited to try my first stay at a Hilton Garden Inn in Huntsville. Unfortunately, it will be my only stay at this hotel. Due to my Diamond Member status, I was offered a free upgrade to my room before I arrived! I was excited about it because it never happened before. However, my “upgrade” came with a broken refrigerator and inoperable jacuzzi! And when traveling with items needing to be kept cold, this was unacceptable. The jacuzzi was the “upgrade” but I never got a chance to utilize it. I hoped that by twisting the dials, checking the plugs, and wishing a little bit, that the fridge would be working when I returned from dinner….. it didn’t work. I knew calling the front desk was going to be fun. (Sarcasm!) Approximately 5 minutes earlier, I walked in the front door after dinner and saw the front desk employee sitting on her chair between the office and front desk looking like she couldn’t wait to go home. When I approached the desk, and stood there for a minute, she looked up and I was greeted with a look of “why are you bothering me!” I asked for two waters, which was then met with resentment, because she had to get up (I feel like). I was then met with an interrogation about the waters, and if I had gotten some before at check-in. The whole situation was rude and uncalled for. When I called Michelle at the front desk to talk about the fridge as I now knew it wasn’t working at all, I could tell that I was bothering her (once again). I told her the problem and she stated she would TRY and find someone to fix it. She also asked if it was plugged in… lol. Why would it NOT be plugged in? I then requested a room change, but she said she would find someone first. I told her this was supposed to be an “upgrade” to my original room and that was met with a “whatever sigh” and “I’ll call you back.” I was not pleased with the interaction as I’m sure no one would be. Approximately ten minutes later I received a phone call that no one could be found and I would get a new room. (I believe my original room - No upgrade). “Just come down and I’ll get you new key cards.” When I went to the front desk for the new key cards, I waited patiently off to the side as she dealt with another customer. As she was working she looked over to the side, saw me (and recognized me from the early interaction), rolled her eyes and said “here you go” with an attitude. Again, like I was bothering her. I finally got to my new room, and was able to “relax.” Other issues in this room included the bathroom was dirty, their were reddish-brown stains near the trash can and on the wall (you make up your own mind on that substance), the shower was sub-par with weak pressure, and the light to the thermostat wouldn’t dim. (I finally removed the whole thing from the wall at 0400). The entire stay wasn’t worth it. From the stay itself to the employees, I really expected more from Hilton. Save your points and your money! I’d like mine back!

I spent two nights (a Friday night and a Saturday night) at this DoubleTree with a couple of friends when we were visiting the Huntsville area. Overall, I was not terribly impressed. For starters, my friends and I arrived after the official check-in time, but our room was not ready and we had to wait about 30-45 minutes in the lobby before we could get to our room. However, the room itself was clean and comfortable and a nice arrangement with a bedroom that was separate (with a closed door) from the living area. That was nice. However, aren't guests supposed to be offered a warm cookie whenever they check in at a DoubleTree? I wasn't offered a cookie... not that it mattered all that much, but it's a nice touch that makes DoubleTree special, and it was lacking here. The second problem we had was that I'd specifically requested housekeeping service for our stayover day, and it was not done. Quite annoying. Third, when I went to check out on Sunday morning, I asked for a printed copy of my receipt... but the clerk had to walk to some other room way in the back to grab it for me. I had to wait something like 5 minutes for it before I could leave. I can't speak to the breakfast because my friends and I had breakfast elsewhere... but one thing I noticed was that the bar didn't appear to be open at all during our stay which was disappointing to see. One redeeming quality of the hotel, besides the niceness of the room, was that there was a business center where I could use the computers to surf the net which is what I often like to do during my downtime whenever I'm traveling. This DoubleTree is an older property but it's kept up okay. I was just not impressed at all with the way it seemed to be managed. I'm a diamond-level Hilton Honors member and didn't feel as if I was treated that way. I should have asked to speak with a manager but was so focused on other things that I didn't bother. I considered giving this hotel a Poor (2-star) rating but I opted for an Average rating because the property itself is fairly decent and I slept well. I will never stay at this DoubleTree again.

AnJalesa at the front desk was wonderful! From the moment I checked in, she made the experience seamless and welcoming. Her professionalism and warm demeanor made me feel right at home. She went above and beyond to ensure that all my needs were met, offering helpful recommendations and quickly addressing any questions I had. It’s clear that she takes great pride in providing exceptional customer service. Thanks to AnJalesa, my stay at Hilton was even more enjoyable. I’ll definitely be back!

Room was awesome! Almost full kitchen, beds were comfy, water pressure and temp was on point! All staff I encountered were nice and helpful. I did the app for the room key. After figure of out how to use it, it was neat. Room was ridiculous expensive. I would not pay that much if I wasn’t being reimbursed. While the kitchen was nice I had no real use of it. If you are there 2 weeks - maybe. Ice machine on 2nd floor didn’t work the first night. I got a text the next morning asking if everything was ok. I reported it not working. 2nd night ice machine still didn’t work - I went up to 3rd floor like the night before but it wasn’t working either. Finally 4th (and final) floor had ice. 2nd floor did not have ice the next morning either. I didn’t bother trying others then I didn’t have time to hunt ice. Carpets in the hall were badly stained in several places. Breakfast was good, but unless you count ketchup and mustard it was no where near the 400 item buffet advertised in the elevator. Actually you could probably count each thing they had - 6 biscuits, 2 muffins etc and still not get 400. You have to ask for housekeeping. Really- over $300 a night and you have to ask???

We had planned to spend one night here before a 6:15 am flight, but a once in a lifetime winter storm resulted in a four night stay. The hotel has a great staff, comfortable and quiet rooms, and a good location for airport travelers. I cannot compliment the staff enough during our stay. One thing that guests should be aware of, the hotel restaurant is only open from 5:00 pm to 9:00 pm due to covid. I had turned in my rental car, so leaving the property for a meal was limited. There were some prepared breakfast items at the front desk. The only other food options is in the concourse food court which is inside the secure area of the airport. A helpful TSA employee suggested we ask for a gate pass from our airline which we did. You can also go through security if you have a boarding pass. The hotel restaurant was good, but we were looking for a little variety since we were stranded for four days. This hotel is a great option if you have an early morning flight and wish to stay at the airport.

As hotels/Inns go, this Marriot was nice, but it was the people who made this place feel like a home away from home. From the young guy with the longish hair who warmly welcomed us, to the room organizer whose name started with D and who was an absolute joy to chat with, to the smart, sweet woman with a beautiful shock of gray who said goodbye to us, we were more than comfortable and happy with our experience. The room and grounds were clean and pretty, and we’ll definitely stay here every time we come back to Huntsville!