Find the Cheap Laurel Hotels

Traveling through Richmond and this place was listed on the highway, we figured it would be perfect. It wasn't actually on the highway - but close enough. No connecting rooms available - so we all had to squish into a suite (family of 5) There were enough beds but it just felt cramped. The hotel needs an update. The pool was closed - under maintenance - fine by us, but if you want a pool don't go here. The vibe was just old and a bit creepy. Hard to describe, the couch was material and pleather - really old feeling. I needed another shower after staying here. The TV didn't work well - very few channels. Breakfast was fine - nothing special. Checkout was at noon which we loved because we liked having a lazy morning. So just a Meh hotel. served it's purpose but wouldn't recommend as a must stay!

The staff was extremely nice and helpful. I really liked that I had the option to have a stove top and full size fridge! Definitely saves on the cost of constantly eating out.

On checking in we we were met by an Asian “gentleman” who seemed disinterested at best. No welcome was forthcoming. He demanded ID and we handed over my British drivers licence. He puzzled over it for a while then threw it back on the counter and said it was no good. We enquired why and he demanded “photograph”. We explained that the older type licences didn’t have photos on them and he replied “I don’t care !!!!!”. I asked why a photograph was necessary and he threw his arms out shouting “how do I know who you are ?” I questioned his attitude and demeanour and it was obvious he didn’t care one little bit. I was all for walking back out of the place, but my wife persuaded me to stay, as we would have been charged anyway. The “gentleman” offered no information regarding the hotel about the facilities ( or lack of them) breakfasts , pool use , ice machines etc. We were left to find out these things ourselves. On entering our room we discovered that the sink was being held up by a car jack and bit of wood with a tube of sealant adjacent. My wife immediately went and complained at how dangerous this was and he reluctantly changed our room. The hotel was ,as expected, a no frills establishment. On our last day ( 3 night stay) my wife decided to make use of the pool facility and asked at reception about towels for the pool . She said the place stunk of curry and was overwhelming. The same “gentleman” proceeded to give her the third degree I.e “where are you staying, who are you , what room are you in” etc before handing over a small towel that at best had seen better days. Overall I would not recommend this hotel to anyone based on our experience. Whoever the Asian “gentleman “ was, he needs to change his arrogant , abrasive, attitude immediately and stop treating the customers like dirt. Having seen other reviews of this place it is obvious that We are not alone in thinking this.

Something has changed at this property...change of ownership or change of hospitality philosophy. I have stayed here for years with no issues. This stay was a trainwreck. While front desk staff was apologetic, property owner, who was also present, looked at me like I was crazy when i went to front desk to complain about the internet. Was dismissive, said he would restart the router, but service continued spotty, slow and would kick you off sporadically. While I am not a computer expert, I am relatively knowledgeable and former programmer. I had 4 devices with me, one a brand new dell laptop, and older dell laptop, ipad and iphone. internet was equally terrible on all four, extremely slow and unstable. Internet continued like this until i checked out the next day about 11am. Also, room had no smoke alarm, lights were burnt out over the mirror at the lavatory and there was no note pad or pen. I didn't even attempt to check out the continental breakfast. Previously when I stayed at this property, everything went well...it's not the hilton, but it was clean and everything worked. Be forewarned.

Newly renovated, clean rooms, friendly staff, convenient location!

This was by far the BEST Hampton Inn I've ever stayed at. The staff at check in, breakfast and check out were extremely friendly and helpful. The entire building, including our room was very clean which made for a comfortable stay. To the manager at this Hampton Inn, please make sure you share with your staff what a great job they're doing and how valuable they are.

When making our reservation, we had been told that check-in time was 3:00. After slogging through 3 hours of traffic, we arrived at 4:30 and were told that our room was not ready, and it would be ready ”within the hour.” We mentioned that check-in was 3:00 and we were already 90 minutes past that. The clerk admitted that the previous guest stayed over for a late checkout. I asked why they would allow that when the room was sold for 3:00. He said that they were a Titanium Club member (well ex-cu-u-u-u-se me!) and they accommodate them. I asked, ”Even at the expense of other guests, who are also paying the same rate?” Well, we hung out in the lobby, then checked again at 5:30 when we had heard nothing. They had not started cleaning the room yet and they told us they would put two housekeepers on it and have it ready in 20 minutes. We were meeting our son for a dinner reservation in Richmond so couldn't wait another 20 minutes. So instead of cleaning up and relaxing in our room for an hour or so, we were just sidelined in the lobby. The room was nice, clean, and well equipped. It was not well sound-proofed; we heard a lot of street noise and could hear people talking on the terrace below late into the evening. Self-serve breakfast is included (which we did not know when we booked), with hot and cold selections. I usually have granola, which is the one thing they did not have. The bed had a nice firm, but not too firm, mattress. Overall a nice, if generic, stay, but the check-in experience soured us on the first day.