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Check-in was very welcoming. Room was clean and had everything I needed. The bed was very comfortable for me. I have a hard time getting to sleep but the comfort was a huge plus. I didn't take advantage of the breakfast because of my irregular sleep habits but definitely will in the future. Mary S, Mary O and Beth are very accommodating friendly and pleasant. I loved the quiet heating system (I can't say that enough). It's very important to an insomniac.

This property is basically the ideal mid-market, comfortable-but-not-fussy hotel. I stayed for two nights last month, and I was impressed by both the service and the room. After a quick and easy check-in, I headed up to my room, which was spacious, spotless, and well-considered. (The people at Marriott who design the SpringHill Suites brand clearly did a lot of market research to figure out what business travelers want; it's space, a good bed, a large desk, and a lot of power plugs.) Shortly after I got to my room, I got a call from the front desk asking if there was anything I needed. I haven't gotten a call like that in years, and I sometimes stay at much pricier, four-plus-star downtown hotels. And this call didn't feel perfunctory; the attendant really seemed to go out of her way, including at check-in, to see how she could help. Breakfast was meh, which was what I expected. But this impressed me: Shortly after breakfast closed, a colleague came down, looking forlorn that he had missed the cutoff. When he asked an employee who was cleaning up whether breakfast had closed (of course it had), the employee told him to wait right there, went into the back, and made him a breakfast sandwich. It was the sort of unnecessary, above-and-beyond service that you remember. So, the SpringHill Suites is not an elite resort or a unique boutique. But it is spacious, well-appointed, clean, and comfortable, with outgoing staff, and I'd go out of my way to stay there if I'm in the region again.

We were ”in town” for IUP Parents weekend. All hotels in Indiana were booked and we were able to find a room here. The hotel was only about 15 minutes from Indiana and was easy access to on and off highway. The hotel itself could use a little bit of update but it was clean and comfortable. Breakfast was limited but not the focus of the trip.

I know you cannot guarantee early checks in, but I called the day before to make sure we at least asked for early. check in. We only needed to check in an hour early. We arrived at 2:25, but did not get our room until almost 3:30. It was also not the room I specifically requested on the app. Because we weren’t able to get in early(or even at 3, which is when we were scheduled to check in) we missed the wedding. By the time we got to the wedding, the ceremony was already done. We were only 10 minutes late… Also, while the front desk agent was getting rooms for people, she kept announcing room numbers on the walkie talkie, which made us feel very uncomfortable. Everyone in that lobby knew which room we were staying in, and we knew which room they were getting. It wasn’t right. We also had to come back downstairs to get our gift bag - they didn’t give it to us when we were checking in. The hotel was really clean, and the stay itself was fine. These few events I noted above were what turned us off. There was a lot of confusion, and a lack of professionalism from the front desk staff at check in.