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Ample parking spaces. The hotel is on the roadside, it is easy to find when you navigate, and there is a triangle sign at the door. We booked a double bed and a suite for 3 nights, the room was not bad, and the hotel environment was okay. There is a safeway supermarket nearby and it is very convenient to buy things, and the whole town has a good environment.

My husband and I stayed here about 7 years ago and had an excellent experience! we loved this hotel so it we jumped at going back when we had a wedding to go to.....unfortunately this time it was just ok. -The condition of the hotel space & the room room was great but the bathroom was in desperate need of bleach, paint & repairs. I wouldn't let guests use my bathroom if it looked like this!! -The pool was beautiful but there were only 7 lounge chairs. guests had to share chairs or were taking regular chairs off other quests poolside patios. -There is a bar outside where pastime we were here guests could order food and drinks and bring them to the pool. The physical bar is still there with chairs, but it is permanently closed. the hotel restaurant isn't open during the day. Guests were DoorDashing Ford to the pool. -The ”breakfast” is laughable. Still frozen pastries of of a wrapper, Yoplay yogurts, & brown water coffee

I am in love with this hotel and the staff. I don't know them personally but after staying here a few times I feel the customer service is on point. The breakfast is fabulous. Everyone takes their time to greet you and make you feel comfortable; especially a lady name Regina I believe her name is who always asks how everything is or went. Super fabulous customer service on every end; cleaning staff, kitchen staff, front desk, etc. I am a happy camper!

Los Gatos Garden Inn is our go to place for staying in Los Gatos. It is a wonderful boutique motel located in the heart of Downtown Los Gatos. The motel is vintage (1947) and historic. Adding to its charm, Marilyn Monroe and Joe DiMaggio stayed in room 34 during their honeymoon in 1954. The rooms are updated and clean, opening to a splendid central courtyard. The staff is very helpful. We checked in long after the office closed and Melissa made sure we got our key. In the morning, when you check out in the friendly office, you get to grab some snacks to go.

This property has so much potential; the ”bones” are exceptional. When walking into the lobby, it felt like walking into one of the Ritz Carlton properties from the 1990s: beautiful chandeliers, classic wallpaper, crystal sconces, thick carpets, the works. The daily breakfast was also quite good (scrambled eggs along with the typical continental components). I echo what an earlier reviewer said about the in-room coffee pods: clearly the best I have ever had in a hotel room. The room was also elegantly furnished with the same marble/crystal chandeliers/classic wallpaper. I think the same designer from Ritz Carlton also designed the bathrooms with a separate W/C, double sink marble vanity and more marble on the floors. Lots of easy parking also made the stay easy. That said, I noticed a few flaws and am hoping that this isn't a trend. First, the pillows/sheets had an ”old” odor to them. It's hard to describe, but those who are picky about beds will get what I mean. The bedding needs to be upgraded; pillows, sheets & mattress pads would do the trick. Also, we did not receive daily maid service. I would have liked for those awesome coffee pods to be replenished and the garbage cans emptied. For the rate, I would have assumed these things would have been attended to. If they upgrade their pillows/linens, I'll definitely return. If not, I likely won't since I can't get past the odor in the beds.

Visiting relatives In the area and chose the Carlyle based on reviews and location. Found the staff to be friendly and helpful ( Jenny and Desiree are especially awesome!). The hotel is clean and beautifully decorated. The room was spacious and well furnished., the bed very comfortable. My only negatives were the difficulty getting to and from the hotel. Traffic is very heavy in front and it is very hard to access the hotel or the freeways without driving around. Thank goodness for WAZE! Also, the slider in my room connected to a large patio that was shared by other rooms and had a large hose tangled on it. It all looked and felt unsafe.

Even during COVID-19 -- Marriott Residence Inn was a great stay! I always prefer to stay at Marriott Residence Inn when I travel -- because these rooms are ”mini condos” with bed, kitchen, living room, and laundromat. This stay was different -- I just wanted to have some quiet time from family during COVID-19. I'm on Weight Watchers -- so being able to bring + cook my own food worked for me when I didn't go out to eat. I was fortunate to get a room on the end -- so it was quiet which I liked. Usually this hotel room has plates, pots, pans, utensils -- all that you need in a kitchen -- but it was all taken out. I was glad to use my own plates, pans + utensils. Better safe. If I needed anything - hotel staff was just a phone call away. The hardest part was parking -- it was packed because we couldn't go anywhere during COVID-19 shutdown, even beaches were closed.

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.