Find the Cheap Monroe Hotels

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Excellent customer service frim the front desk team to the beastro team. I keep coming back for the quality of the room, the convenience to my work and the starbucks cafe. Other hotels just dont cut it. Courtyard is the place to stay. Housekeeping was nice enough to straight up too!

Damian in the front desk helps me to fix my issue in my recent visit. I come to this area once a while and this place is always one of my top options. I have once stayed here for more than 5 days and it is very helpful to have a kitchen so that I can buy some food and doing some simple cooking. Room is clean. In the most recent visit, I am in a rush and just booking a king bed and the next day, I need double bed when my son stay with me but there are no double bed available on the website, Damian helps me right away, very nice person. Actually the People I meet in the front desk are always very nice. Great hotel with this level price.

We were needing to stop for the evening so I called the Hampton Inn to see if they had availability. Damien, the gentleman on the phone was so friendly and accommodating and made us feel so welcome. When we arrived shortly after and he checked us in, his same welcoming personality and positive comments about their hotel made us feel special. The beds were comfortable, the complimentary breakfast was above the normal standards of hotel breakfast buffets. All of the staff were friendly and helpful. Loading our car in the drizzling rain, we accidentally overlooked my husbands toiletries bag. When I called, they again, were so friendly and helpful acknowledging they had it. Damien once again assured me he would personally make sure he would get it returned to us. We travel quite a bit and the staff here are the best at making guests feel appreciated and welcome. They seem committed to their jobs and this hotel.

I chose this hotel for a recent visit to the area based on price and location. I wasn’t planning to be there very often, so my needs were pretty basic. While the pictures online look wonderful, as soon as I pulled up, I could tell that I was going to be disappointed. The outside grounds ooked poorly maintained, which was a bad sign. The room was basic - it had everything I needed, but the decor looked tired and one of the ottomans near the sofa was broken. The thermostat in the room did not function at all, so I opened the windows to manage the temperature…but they only opened about two inches, so it didn’t help much. The remote for the TV was terrible and the channel lineup didn’t match the actual channels. I frequently use hotel gyms as the yardstick for the quality of a hotel and this one was in line with the other experiences in this hotel. There were three cardio machines, but the TVs on them didn’t work and when I tried to adjust the incline on the treadmill, it make frightening noises that made it clear it had never been maintained. My next stop was the weight rack which included only 3 sets of dumbbells - 35, 45 and 50 pounds. I’m a pretty fit guy, but this is virtually useless…I think someone was taking the idea of “Jersey Strong” a bit too far! I know that breakfast buffets are hard to operate during COVID, but the display of food they put out was really weak. The toddler size containers of orange juice were a joke and the egg sandwich was cold and soggy. I have family in this area, so I have periodic needs to use hotels in this vicinity. It’s pretty clear that this hotel will not be on my list of considerations in the future.

I been a loyal bonvoy member for a long time now. I was a Ambassador Elite member but stop traveling because of Covid. So now I’m a Titanium Elite status with 145 days stay with bonvoy this year alone. I’m not writing this review over 1 rotten apple. This Residence inn is something else. Front desk manager Is a ****** and a bully. He had something against me for what ever reason. I never stay at a hotel that is so rude and unprofessional. First off he didn’t like me and went out his way to make things really uncomfortable for me on my last day checking out. Not sure what his problem is but they should fire him. Came to my room around 1 pm with the house keeping lady and say he is there to do the wellness check. I asked him usually that is communicated with me somehow ahead of time. But his excuse is hotel policy if a tenant doesn’t get house keeping that they have to do a wellness check weekly. First off that is the 9th day and the day I’m checking out too. Like hotel policy? Hey buddy your 2 days late. A policy is a policy. It is set in stone. You cannot come 2 days late of your weekly wellness check Dan. He make this establishment look like a joke to be honest. I’m literally is checking out within a few hours but he want to make sure to make it uncomfortable for me and my guest. I opened the door for the two workers to come in, a wellness check means to make sure both guess is ok and alive right? We had the one bedroom suite. So my friend came out the room and now all four of us is in the living room part. So that should be it right? Both of the guest is here and in good health right? But no he took it upon himself to walk into the room and into the bathroom. For what? Thought it was a wellness check? But it wasn’t that. That was his excuse he used to come and make sure that me and my guest feel uncomfortable. And once they left I pretty much filed a complaint thru bonvoy and is in the process of filing a lawsuit. They over charged me almost $800. Yes it is a authorization hold/pending. But that just hold up my funds for no reason at all. I’m paid in full the day i checked out. But here I’m still suffering from what that establishment did to me. I know they know they just picking on me. Especially Dan he is just a ****** bully. I’m sure he knows exactly what he is doing. And I just pray that no one else has to suffer like me. I’m not going let 1 individual that is miserable ruin the relationship I do have with bonvoy. I just recommend not to go there if that bully works there. I have everything to prove my story and my review here.

We booked this hotel many months before the wedding. I called a few times to ask specific questions as when booking online I neeeded to check a box for AC which concerned me. The receptionist was very nice explained that was a glitch and all rooms have air. I also gave her some requests for our one night stay. We didn’t want to be on top of the bar as many reviews said you can’t sleep it’s so loud. Again the receptionist said no worries. Our wedding was a daytime wedding at 11 am on the property. They said checkin time is at 4 if but they will hold our luggage and we can valet park. We can check in as early as 2 if any rooms are available but they can’t guarantee that. However, all rooms are ready for check in at 4. This is NOT true. When the wedding was over around 4 ish we made our way to the lobby to check in and stood in line for about a half an hour. Then when we reached the counter we were told our name had been added to the que. WHAT? Check in time is at 4? Yes, our rooms are not ready we are very busy. We didn’t get a room until after 5. We missed our dinner reservations as well since we needed to get in the room to shower and get ready - we were in wedding attire. Also note, they tried to give us a room on the second floor over the bar after requesting not to be over the bar. This was at 4:50. We asked to speak with a manager. The manager found us rooms on the 4th floor but made sure to say that we could have come as early as 2 to check in. I was there at 10:45 am, gave you my luggage, valet parked and asked to check in and you told me come back after the wedding. Check in is at 4 with an early check in at 2 if rooms are ready. So I went to enjoy the wedding. Had I known there would be a que and a line and angry people I would have slipped out of the wedding to do a checkin at 2pm. But they don’t tell you this. They don’t say you will be put into a que. this was ridiculous. The supervisor and manger were not sympathetic and would not take any responsibility. Fast forward - we woke in the am to no water. Toilets didn’t work, showers, or sinks. When we called they said the best they could do was give us a late check out but they had no idea when the problem would be fixed. We slept in the bed and that was all we did. We left unshowered headed to our next event. We spent money on dinner in their hotel because they caused us to miss our dinner reservations. And we spent money in their lobby on drinks waiting for a our room. When we asked if they could comp us for our inconvenience - they said no. I called my credit card company. I couldn’t dispute the charge because I spent the night. No water, no available room doesn’t matter. This hotel knows this and that is why they take no responsibility. The credit card company said normally the hotel comps the customer for their inconvenience but this was not the case with this hotel. It’s family owned. It’s not a chain. Sadly, this happened to us after our wedding was over. However, there were people

Loren at reception was outstandingly friendly, helpful and professional. Room was emaculate with the cleanest bathroom I've seen in a long while. If you are the East Windsor I highly recommend. They want to write more but I think I already said what needed to be said

I am asthmatic, and with the first room that I checked into, their was a heavy ”air freshener/cleaning agent” in the air, and I could not get it out with A/C or opening the window, and it was giving me problems. I asked for another room, and they showed me another, with much better air quality. The room was clean, comfortable, and met all my needs. I also was very early and exhausted from a flight, and I was given early check in (small fee) and I also opted for late check out the next day (small fee), which they obliged without issue.

The surrounding environment is very quiet, the price is also affordable, buffet breakfast, you want to eat whatever you want.