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The car was scratched, malicious

I just recently stayed at this hotel Four Points by Sheraton in Norwood. I will say thank you to Jane, Front Office Manager, she was very helpfull from when I check-in till the end. She gives me some details, where to visit, and shopping area. The Restaurant Bistro very nice, food are great. Not even to mention Zaccharia's Restaurant for breakfast is very very good. I will definitely recommend this hotel. What about the room, spacious and comfortable and clean. A Big Thank you too all staff👏👏👏👏👏👌

When I arrived to this hotel for my one night stay, I was warmly greeted by Cloe. 10 minutes before my arrival, I called the hotel and Cloe professionally answered the phone and gave me all the details about my stay. During the check in process, Cloe was very delightful, professional and very friendly. Also Irlene at the front desk was very friendly. It is a pleasure to go to a hotel and feel welcomed and being exposed to people who really care about guests and the hotel. Cloe is a great asset to that property. Great job!

Carpet in elevator is dirty, front desk associates are very nice.

In the room on the first night, the air conditioner made a loud noise when operating. The control switch only had automatic and manual, and only had two levels of adjustment. I have never stayed in a hotel room with such a loud air conditioner. After reporting it to the front desk the next morning, I was very disappointed. We were simply upgraded to a room with a separate bed and sofa bed, but the air conditioner was still noisy, just not as loud as the one in the room on the first night. The service at the counter is good, the parking lot is free, and there are shopping malls nearby.

I arrived at this hotel in the middle of a heatwave. There is a lot of glass in the entry ways so it was hot but I’m guessing it’s not always like that. I did really like the window nooks in the room. If I had more time it would have been the perfect spot to curl up with a book. Some staff wasn’t overly friendly but others really stood out; particularly after my stay. Just as I boarded the plane to go home, I realized that I left my full makeup bag in the bathroom of my room. I called the hotel and was told that housekeeping had collected it and saved it for me. Then enters Frank… he happened to be who answered the phone when I called and helped me coordinate getting it shipped back home. I had just purchased all new higher end makeup so Frank made my day! Moral of the story is the staff at this Hilton will help you when you need it!

Hotel location is good, next to the highway. Across the road is a big mall, eating, drinking and having fun, wholefood supermarket food is very full. A Best Buy around, and a Costco, you can go shopping. Next to the hotel lobby is a Chinese restaurant, opened by Fuzhou people, with a buffet of 15 US dollars, affordable. The taste is very good. It is worth eating. There are many people every day. Hotel facilities are the level of Jinjiang Star in China. There is no refrigerator, no safe, no toiletries. If necessary, call to the front desk. The sound of the air conditioner is very loud. If you have a sleep disorder, consider other homes. Either turn off the air conditioner, I just do it. The nine-point gym has only treadmills and walking machines, and the pool is small. The front desk service is general, and there is no smile at all. The hotel is either self-driving or Uber, it is not convenient to walk, too biased.

The room was my favorite by far. I loved the pool area. Hot tub was exactly what I needed. I will definitely be a repeat Customer

The hotel is new and the lobby is warm on a cold and rainy day. The good thing about a new hotel is that the walk-in shower is very convenient. The bad thing is that as soon as you enter the room, there are two bottles of water, and the discount for each bottle is 3 US dollars, which is really outrageous.

I was supposed to pick up my vehicle from a garage relatively near this hotel, after hours. I was unable to do so and ended up having to stay here out of necessity as my home is about an hour away. I had just gotten in from 2 weeks of vacation, I spent the entire day on two separate airplanes to get into Boston, and then to be unable to pick up my vehicle in order to finish my drive home, was frustrating. Thankfully I was able to book a very last minute room (1130pm!) at the Fairfield Marriott Boston Walpole location. The front desk was extremely friendly and accommodating and empathetic. I wasn't thrilled at having to pay almost $250 for a room. I wouldn't spend more than a few hours in, but I was able to get a late check out which allowed me to get some sleep after a long day of travel and to fix my car arrangement to finish my trip. So, aside from the price, being able to book the room so last minute and having a warm welcome when I arrived was very pleasant. I was happy to not have to go anywhere for some food and picked up a couple items out of their little mini mart by the front desk, and their free breakfast was certainly helpful in the morning. Though a bit limited. The room itself is nice, although I found a few items that obviously hadn't been restocked ( just a small miss I'm sure), And as I had gotten a 3:00 p.m. check out. When I checked in the night before, I was able to get some sleep, although the first knock from housekeeping came around 10:00. I explained to the staff member that I had a late check out of 3:00 p.m., and went back to get some sleep. The second knock came at 2:00 p.m. by the same staff member who I had previously informed of the 3:00 p.m. check out. I stayed with Marriott because I do appreciate being loyal to their brand, their hotels are usually top notch for my travel, and while most of what I went through the previous night had nothing to do with them, this certainly was not my best stay at a Marriott.