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Basically satisfied

I would've given this hotel a 4.5/5 if possible. PROS - The hotel was spotless, the gym is well equipped, great central location & customer service was top notch! CONS - Sometimes the HVAC system in my room made noise during the middle of the night when the heater would run, the overcooked/overly sweet pre-made waffles on the breakfast bar & there's only one washer/dryer available for guests to use in the laundry area. EVERYTHING else about the hotel is 5-star!

This hotel was convenient for a stopover stay while traveling. Free parking, with plenty of spaces. There are a couple of restaurants near by if needed, there is also a Starbucks less than a .25 mile away. The room was clean, the staff was polite and friendly. The bed was a bit firm, not the best sleep but not a deal breaker for this price point, that is expected. There are 2 seating options in the room, other than the bed, which is convenient for eating. There is a nice outdoor sitting area with hammocks and seating both with shaded areas and unshaded areas, that is a plus. There is a little area to purchase snacks and a few sundries near the front desk if needed. A car is needed for this location, a few shops near by but not really walkable. As for the room, it felt damp, the bed, towels and even our things started to feel damp. The explanation was that this is FL. As I lived in South FL and North FL, I don't buy that. There is an issue with the AC system. But for one day stopover not a deal breaker. There is only one elevator, which was inconvenient during peak times. This one elevator is utilized by staff with carts as well guest trying to get breakfast and guest checking out. Other times the one elevator was not an issue. There are only 3 floors in this hotel so the stairs were an option. In the end, the value was there for this location. Budget friendly find!

Beautiful hotel and very clean. The service was friendly too. They don’t have a free breakfast so don’t pay extra for that when you book.

This hotel rocked it! Hurricane Ian was heading our way so we made reservations as we are in Zone A and needed to evacuate. Large rooms, hot and great pressure showers, serving hot breakfast during hurricane, offered pumpkin pie and were super friendly and accommodating! Also our bed was very comfortable! Housekeeping kept checking to see if we needed towels and the front desk couldn’t have been more pleasant during stressful time! Thank you so much! Would definitely stay here again!

I was there for a week long conference. Although I did not stay at the hotel since it was an easy commute, I can’t say enough about the staff. We were there the week of the hurricane and they went over and above to make sure we had everything we needed. I also noticed that a lot of people were evacuating to this hotel with their dogs o it’s nice to know that they care about guests’ pets snd allow them in the rooms. Definitely will look for a Hyatt Place when we travel with our dog!

Room keys don’t work. No hot water. Room not cleaned. And attitude to boot. My stay began pleasantly but that changed drastically, quickly. My 4th floor room key constantly failed - requiring several round trips up and down the elevator to a condescending and contentious staff member. Turns out the lock was malfunctioning (I keep keys far from anything that might deprogram them) Her unprofessionalism and eventual, reluctant choice to troubleshoot was not well received by me, plainly obvious by my frustrated demeanor. Nonetheless, to “compensate” for the inconvenience, I was advised by the same customer service-less staffer that I could be moved to a first floor room; a desirable, more convenient option affording me quick in and out access while I’m here on business. But alas, and coincidentally? The room to which the contentious and condescending employee referred me was without hot water for my 5am December morning shower. Furthermore, upon my 1pm return to my upgraded accommodation I entered into a space completely uncleaned. I feel like I’m being pranked at this point. Brining my concerns to a different staff member reveled that poor customer service is endemic at this particular facility. Her short responses to my inquiry about when my room might be cleaned and mid conversation escape to a back office as I spoke, convinced me I have a duty to inform other weary travelers that might unfortunately happen upon this place.

We stopped and stayed here after a trip we were on was extended a day and we had an early flight to catch. Check in was quick and easy. The beds were comfortable and the location was great as it was minutes to the airport, which was great with a 6 am flight with 3 kids and 7 people total. Our only complaint was the laundromat services were only available until 9. We spent the day at the beach and just planned to wash and pack our beach things once we had come back from dinner. Once we got back from dinner the hotel laundromat was about to close. There was a coin mat about mins up the road , so it wasnt the hugest inconvenience, but it would have been nice to have the on site laundromat available 24 hours or even until midnight. We travel for sports a lot and this is the first time we have encountered this.