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You lied four different times in your response to me: You wrote, ”I was the employee who asked you to please keep the noise down as you stumbled in the lobby innebriated [sic] and demanded a working room key at 3 in the morning.” Here are your four lies: I. It was *not* 3 in the morning, it was about 10 o'clock at night, which is not an unusual time of day to be returning to your hotel for your second night after being gone all day. 2. Second, I was *not* inebriated; in fact I had not been drinking at all. 3. You did *not* ask me to keep the noise down, because I was being quiet and respectful and not making any noise at all. 4. The beginning of your response says you are replying as ”The Owner,” but you are *not* the owner. In fact, when I asked you for the name and phone number of the owner so I could call them, you refused and told me that they wanted you to ”screen people from contacting them.” It appears that you are the one who is doing the ”screening” -- probably because you know how much trouble you will get in if they find out you have been sleeping on the job during normal working hours and your irresponsible and unhelpful behavior gets reported to them. You even acknowledge that you are not ”The Owner” at the end of your Reply when you sign off as ”FRONT DESK.” I sincerely hope the owners do eventually learn about how you are treating their guests so you can get some much-treated training on hospitality and how to treat guests in a polite and helpful manner.

The heating is not good, breakfast is OK.