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At the recommendation of some friends, I decided to stop for a walk to the Japanese tank on the property and lunch at one of the restaurants. I was stopped at 2 security checkpoints on my way to the main resort building and had a positive experience with the guards at those locations. I was instructed by security to check in at the front desk before proceeding to the tank. I then proceeded to the front desk and things quickly went downhill. On my way into the resort, a 3rd security guard was present and was yelling and whistling obnoxiously at other hotel patrons who were apparently not using the sidewalk. Why they have so many security guards all over the property, I can’t figure out. I get to the front desk and the woman working had no idea what tank I was talking about and went to speak with her manager. When she returned, I was told to leave the property immediately or I would be removed by security. No reason was given nor was there a mention of my request to walk to the tank. I tried to reason with the staff and was told to go to the Tour Lounge to see about options for going to the tank. The woman working the desk for the tours didn’t speak good English, so I believe she was telling me I had to pay $200 to go on a Jeep tour to the tank, that there were no trips for that day, and she was unable to tell me when the next tour opportunity would be. With the threat of removal from the property for no reason and inability to communicate with the tour desk staff, I decided it best to not give LeoPalace any business and I promptly departed without seeing the tank or eating lunch. Very poor customer service and way too many security guards. Felt like a jail.

Upon check-in there was no power so we stowed our luggage and came back a couple hours later. Room was clean, but only provide towels, no wash clthes or hand towels. No cleaning service on follow on days. Maybe I'm out of touch with reality, but thought they still cleaned rooms daily and provided wash clothes as standard service.

Our family of four stayed in a 3-bedroom panoramic condominium with an ocean view and kitchen. The bathroom ventilation fan was a little loud, but the room was relatively clean and generally comfortable. It was very spacious, so there was plenty of space to store all four of our luggage, and we were able to relax as if we were at home. It was about 10 minutes from the airport, and it was pretty much a straight road. We rented a car, but the parking lot was spacious and inside the building, so we were able to protect ourselves from the wind and rain. I'd like to use it again next time.

The club lounge could only be used for breakfast. Also, during the cocktail hour, there were no cocktails at all even though the advertisement said cocktails. The breakfast taste was average, but there were quite a few insects in the vegetables, fruits, and bread. The room and pool were good However, I was woken up several times during the night by the cleaning staff slamming the door of the room next door. The building itself is old, so it's quite noisy. Also, on one day, the Chinese people downstairs were having a party until around 24:00, and it was so noisy that I couldn't help but feel uncomfortable. I warned her, but she wouldn't stop making noise. I booked this hotel thinking it would be a quiet hotel, so I was disappointed.

It must be said that the location of the hotel is facing the street, and it is really noisy at night. After the first night, I had to change rooms. The more important thing is that each room has an electric box. The night was buzzing and noisy, and I had booked four nights at this hotel. After two nights, I was forced to change the hotel. Hotel front desk and health services are ok, especially the front desk service is very good, but it is too noisy, if you live temporarily, it is ok, if you come to the exam, really do not recommend

The building, lobby, hallways, and rooms were all clean and neat, the showers, toilets, and other facilities were new, and the area around the bed was also clean, so I really liked it. However, the Wifi connection was unstable and frequently cut out during my three-day stay, so I think there is room for improvement in the Wifi environment. Apart from the Wifi, everything was good, including the service of the staff.

I booked a night at the Guam Airport Hotel on a layover. I was traveling home from Japan so had heavy luggage. I checked in without problem and the first indication that it wasn't a modern hotel was the metal room key. I soon discovered there was no elevator and had to lug all my luggage up to the third floor. Then we got in the room. The air conditioning blew cool air but not enough to adequately cool the room. The TV didn't work, and there was no WiFi at all. No toiletries in the room. My son came out of the bathroom with ants on his neck. I looked and saw ants in the bathroom. I will be sure to avoid this hotel on future visits to Guam.

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

After booking here the last minute, I read the review and changed my mind. Unfortunately, there's no refund so we are stuck. I figured, we can just give it a try and have plan B to change hotel on the next day. Upon check-in, our receptionists was young yet professional and friendly. It was busy with line of tourist awaiting to check-in. However, we didn't have to line up with the crowd as we were taken by another person on a separate area. No line. So our check-in was a breeze, which was already a plus. The staff was always cheerful, chatty and helpful. They even holler from the distance to say good luck to my son who was on his way to his Jiujitsu tournament one day. I thought that was cool of them to acknowledge that. Our room was lit, nicely decorated and comfortable, with 2 full beds. Everything was clean and had everything we needed - fridge, TV, etc. The bathroom was clean, full of amenities; shower with strong pressure and hot water. The parking was convenient for us who rented a car for the weekend and it's free. I like that I can just get in and out without having to worry where to park or pay for parking. The parking is also covered, within the hotel building. Really convenient esp. it was raining that weekend. There's a couple of fun restaurants in the building too, one is gaming bar with music. The other one was Tony Roma's which we went for dinner one night. We had guest who came to visit us and we sat at the lobby talking while enjoying the music from that gaming bar. It was an overall an upbeat ambience. We end up staying our entire stay of 2 nights and 3 days. We will definitely stay here again soon for our son's next BJJ tournament.

PIC is the hotel with the most abundant parent-child facilities and the most fun in Guam, except that the room facilities are a bit outdated. The diverse activities and rich facilities in the water park allow parents to not worry about what their children want to play, as long as they relax and bask in the sun and listen to their laughter - swimming pools, water slides, water volleyball, and water basketball. Water tug-of-war, windsurfing, kayaking, floating harbor, and beach volleyball can all be played here. The hotel offers various instructional classes for beginners, including tennis. Snorkeling, sailing, etc. The hotel provides all entertainment equipment and coaches for free. Courses can be reserved in advance. Generally, the hotel can reserve the same day's courses in the morning. In addition to differences in room types, accommodation PICs are also divided into gold cards and silver cards. The main difference is that the gold card includes three meals, while the silver card only includes breakfast. When booking a room on Ctrip, you can only see the meal package price by selecting multiple days. Friends who want to spend time in PIC can choose the gold card. In this place where you can spend US dollars, you can buy three meals for a family with less than one thousand yuan a day. All the restaurants in PIC are of good quality! PIC has many delicious restaurants to choose from, including American, Western, Japanese, and buffets. The key is that an adult can bring a child under 11 years old to dine for free, and a family of four with two children does not need to pay extra for the child. It’s a waste. You can snorkel on the beach in the hotel here. There are many corals and small fish, but the corals are a bit badly damaged. Asian faces account for 80% of the tourists here, and more than 90% of them are Koreans. After three days in the hotel, I didn't meet anyone who spoke Chinese. During the National Day holiday, the country is crowded, and here everyone is surrounded by Smectas.