Family-friendly Hotels in Ciudad Juarez

Upon arrival had problems with TV but problem was fixed within two minutes. Also had problems with getting in the room due to bad key lock but again got fixed very quick. Cleaning staff and maintenance was very polite and very helpful. Highly recommend.

The men who work at the front desk are so understanding, helpful and great customer service skills including the man in the night shift checking temperatures. The housekeeping are very helpful, did a wonderful job cleaning our rooms and we felt so comfortable. My only complaint is that the ladies at the front desk are not so professional, keep locking the elevator for the guests not to use the elevator and are rude. Every time my husband needed to use the elevator due to his temporary disability of his arm and ankle injured we had to ask the ladies and they gave us attitude. If guests are paying for services the elevator should not be locked with a key and blocked off.

Let me start with the water! It smells horrible makes it so uncomfortable to even want to shower. Wifi is so bad, breakfast is okay . Only one elevator works and their transit vans staff claims doesn’t work to avoid taking guests to their appointments. Rooms are very small and sheets smell horrible as well had so many hair and stains, they don’t care about their guests only their money . If they did they would fix all these issues to insure everyone’s wellbeing and comfort . Only true benefit is you are right across from the consulate, we definitely did not renovate our stay here and went to the Hampton which ended up being cheaper and has a pool and gym along with breakfast. Also washer and dryer don’t work either ! Primero que nada el agua tiene un olor horrible al igual que las sábanas y el cuarto, los cuartos son demasiados pequeños sin lugar para poner tus pertenencias, el servicio del wifi es demasiado lento y se corta muy seguido. Les dicen a la gente que el van que tienen de transporte no sirve para evitar llevar a la gente a sus citas . Ay dos elevadores con el hotel lleno y nunca vimos que llevaran a alguien para intentar arreglarlos . Hay hoteles más baratos y muchísimo más limpios que este que igual incluyen el desayuno . El único benificio de aquí es al cruzar la calle está El Consulado y toda sus citas para inmigración . Busquen otro hotel para estar más cómodos a ellos solo les importa su dinero no la comodidad y bien estar de la gente.

Hotel maria bonita from the consulate is really good a recommended to everyone the staff and the management team are really polite and courteous they go the extra mile for serving you I really going to be using this hotel went ever go to Juarez excellent job guys keep doing it 👏 Sincerely Carlos Diaz

I want to thank everyone at this hotel for making our stay amazing! They went above and beyond what they had to, to make sure our stay was amazing! It is located in a busy intersection but easy to find your way. We were recommended different places to eat and visit from the lovely hotel staff. Javier the hotel driver was amazing very attentive and helpful. All the kitchen staff were very helpful and informative as was Javier. I would 100% recommend everyone to stay here and will for sure be returning back! This was probably the best hotel experience i have ever had!

Overrall the property was well kept. Entrance to the hotel is kind of tricky as it appears after a curb and if you dont pay attention you miss it. The parking area was nice and convenient. Front office personnel was friendly and welcoming. There is not enough dishes, its on a first come basis. Pastries were good and so was the coffee. The room was presentable, only issues floor was a little dirty and the towel hooks were broken. And even though it does state room is not completely cleaned each day, only bed is made and trash is thrown it done happen each day.

My family and I stayed at this hotel for a discounted rate through a friend, for a total of 8 days and 7 nights. We had adjoining rooms which was very convenient and fun. We felt safe on the fourth floor however our rooms were right next to the elevators and once a big group of kids/adults checked in the noise level went up. You can hear slamming of doors. We requested that maintenance unclog the sink in one of our bathrooms but they never did and it was pretty nasty to have the water never fully drain correctly. One of the rooms had a light fixture go out and start smoking but maintenance did come for that and made sure it was safe. The breakfast that is offered downstairs is overpriced with limited selection. The beds were comfy but the pillows were too soft/small for our liking. The room service is convenient and great customer service, really elevated the hotel experience. Overall, we enjoyed our stay and would consider this location in the future.

Front desk should be honest at the moment of check-in, I made a reservation for 11 nights, and just having to use 5 night. At the begging of the registration they offer to just penalty me with paying an extra day for having to leave early, and reimburse me the rest, which they failed to do; I went to Juarez for immigration reasons, You never know how many days you will need. Thank God the situation was resolved in 5, they told me to paid the 11 nights, when I checked in, and if I checked out before the 11th Night, they will refund the money at the time of check out, which is the equivalent to 5 nights. They offered me a COURTESY STAY? for the 5 nights that I did not stay! For me to use in the future, at first they said it was good for 6 months, then 12months at the end.... I was there for immigration purposes, and that is resolved thank God, I did not go to Cd Juarez for pleasure. We didn't have TV for one day and the internet was BAD the whole time we stayed. Other than that, the rest was ok. People outside, always alert of your entrance and exit, housekeeping, the breakfast. I'm upset because they should have told me since the first night, that if I paid at the counter, there was not going to be a refund. I would have paid the one night penalty from the 11 nights. Will loose one night = $970.00 but not 5. = $4,500.00 that is a lot of money to just throw away.