Hotel Valles

The front desk woman rude they didnt have hot water in the room they changed us to another one same issu The rooms are totally old air conditioning noisy Breakfastblow quality Do not stay there they didnt offer anything No manger on site Ridiculous no hot water

I checked in and paid for our planned stay of seven nights. That evening my son had a panic attack that lasted over night and into the next morning. He was hyperventilating and struggling mentally. We needed to cut the trip short and return to SLP and, eventually, home. I went to check out late that morning and asked if they could refund the days that I needed to cancel. The staff refused, saying they could not do a refund because the booking was through a third party (*******). I thought this was lame, since we hadn’t even been there for 24 hours, but I agreed and left. I contacted ******* to try to recover at least a portion of what I paid but got an email back saying that they tried multiple times to negotiate with the hotel for a refund but they still refused. So basically I paid $1500 for a one night stay. Such a disappointment for a situation that was unplanned and very unpleasant. ps Do not purchase Expedia’s so-called travel protection plan. It was basically useless in this situation. :(

This is a old hotel but it's well maintained, staff and friendly a food options are amazing. I will definitely be back when visiting my relatives