Kyriad Hotels in Clermont-Ferrand

The Kyriad Prestige Clermont-Ferrand Center is a 4-star hotel that will enchant you thanks to its central location in Clermont Ferrand (near the botanical garden "le Jardin Lecoq", the "Maison de la Culture" and the "Centre des Expositions et des Congrès") and its services.

The hotel is very good and very comfortable. In addition to the very smile and sympathetic staff, this hotel is especially well located: at the exit of the motorway (but no noise at all) and near a full of varied restaurants (there is for all tastes!) and even next to a LIDL. The room for 5 was very well-planned and was very clean.

Following a mechanical break and an immobilization of our vehicle from Spain, I contact the hotel to cancel my room. After giving my name and booking number, I explain to the recipient that I am aware of the very short time of this cancellation (24h before), that I had paid in advance and that I wanted only a document attesting my cancellation for I'm surprisingly surprised to tell her that I've booked directly on Kyriad's website. She answers that I must do this cancellation on their website by clicking on a tab dedicated to this purpose and that I will get this attestation. So I'm going to Kyriad's site, don't find this tab and remind her to signal him. It is then that this lady persisting in her misinformation, inflicts me on: ”Sir, you don't listen to me !!!” and ”This is the last time I explain it to you !!!”. I ask her to speak to me otherwise and to speak to a hotel manager, seeing that it was impossible to move forward with her, she waits me and then tells me that her manager cannot take me on the phone and that it is necessary send him a email ??? I'm locking up and looking on the web, I find a n' phone from Kyriad's platform to cancel my reservation, on which I was explained that a reservation could not be cancelled via their website and that his colleague vehemently “I was not trained. I received a email confirming my cancellation and for the little story, invoking breakfasts that will never have been consumed! I will never be back to a Kyriad hotel and I'll also ask me about the truth of the dithyrambic opinions on this hotel with such a reception and such deafy of its direction.