Guest User
January 31, 2024
We were visiting my Parents in Tuscarawas county and decided to go to a Cavaliers game. I initially booked an employee rate through the Hilton Garden Inn, but after reading unfavorable reviews on TripAdvisor, I checked the Bonvoy app and my points status. Low and behold, I had a free room voucher. With an additional 7,000 points, I secured a room at the Ritz Carlton. Awesome! The service is impeccable. Everyone is so nice. My 12 year old Son’s first NBA game. He was awestruck by the buses. We rode in the elevator with some very tall, well dressed men with head sets. My Son was in heaven and acted so professional, not badgering them for autographs, but now I wish we would have at least asked for a photo opportunity. The young lady at valet, Curtis at checkin , the gentleman at check out, Harrison the bellman and the gentleman (doorman) with glasses, who was working there 12 years ago, when my wife and I visited, were all exceptional. Also, kudos to the Valet man at checkout who noticed our tire pressure light was on and offered to get a air compressor to check our tires, before our 800 mile ride home. Parking is $60 overnight. We didn’t use them, but the restaurant and bar look excellent. The hotel is so convenient to Rocket Mortgage Arena, you don’t even leave the building. Already planning to return next year!